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Lowes in Paragould, Arkansas - Customer service is very bad

1.0
Details
When i contacted lowes in paragould ar i talked to Jason say he was *** manager of the store very rude had problem getting water heater fixed it almost blew up gave me appoint for10 days away so had some come fix it by the way Jason states i can complain to corporate office but they dont care so will never buy anything at Lowes again so you pay extra money to cover for repairs that is a joke beware of the lowes store in paragould ar not very good anything need to do some traing on customer service very sad when thry dont care
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1 comment
Anonymous
#1575103

Lowe's does not repair. If you're covered by a warranty you have to call the warranty phone number. The warranty center will send out a repair man.

Review
#1365786 Review #1365786 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$750

Lowes in Saratoga Springs, New York - Terrible Service

They gave me a 4 hour window for when they would deliver the supplies, and I left work early and waited a few hours and NOTHING CAME. These idiots couldnt even call to let me know my order was delayed. They sent an email after the fact. They dont care about the customer. Go with another company if you can.
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Review
#1365751 Review #1365751 is a subjective opinion of poster.
Reason of review
Problem with delivery

Lowes in Hamilton, Illinois - THE WORST EXPERIENCE!!! AT LOWE'S -DAVIE, FL - Store #3315.

1.7
Details
Purchased a washer and dryer at LOWE'S OF DAVIE, FL - Store #3315. Scheduled delivery for Saturday. Spent the whole day wainting, they never showed up, didn’t even called. I called in middle of day and was told it would be delivered by end of day, which never happened. I called back on Monday and was told one of the machines had a dent and is why they didn’t delivered. Reschedule for Tuesday. I was told by Frank I would receive a called on the night before to confirm and another call one two hours before delivery, which AGAIN never happened. STILL WAITING!! This has been a big waist of time and a huge aggravation. THE WORSE EXPERIENCE EVER!! A very dissatisfied customer,
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Review
#1365424 Review #1365424 is a subjective opinion of poster.
Reason of review
Problem with delivery

Lowes in Dallas, Texas - 2 employee's push passed me, never said excuse me.

1.8
Details
Kim and another employee not wearing name tag. Pushed us to the side. How rude. Learn some manners
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Review
#1365237 Review #1365237 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Delavan, Wisconsin - Worst experience

1.0
Details

Update by user Oct 24, 2018

Lowes never responded. Their in store customer service sucks and they can't even respond via email.

*** poor service and management, besides being the highest price in the area. Lowes needs to change their name to BLOWES

Original review posted by user Sep 24, 2018

Went to lowes in delavan wi to purchase a gas fire pit, online it says they have 6. Upon arrival AT 9:30 AM, no clerk anywhere around , found one she called another, she didn't know anything asks a male clerk he knows nothing, they looked from one end of store to the other asking other clerks, nobody knows anything. After an hour I said to one clerk home depot has the same thing, she says she would go to home depot. Then the assistant manager wonders by and she was no help either. So 15 minutes later I'm at home depot online it says Aisle 47, Bay 017 , and that is exactly where it is, same price as lowes. check out and done in less than 10 minutes. WAY TO GO HOME DEPOT!!!!! YOUR THE BEST WAY TO GO BLOWES YOU HAVE PROVED TO BE THE HIGHEST PRICED WITH THE POOREST SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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3 comments
Anonymous
#1568285

right. Home Depot is better....

h.kitchener
#1567639

It's not surprising employees don't know what's in their store ad or where something actually is in the store given the size of these stores. However, in your situation, someone should have known what department the product should be in or at least how to find it's location.

Apparently not. Most of the employees are really there to help stock the shelves, not know much of anything about the products they sell---ever try to get some good advice about a product?

Anonymous
#1568286
@h.kitchener

you are seriously underestimating the skill set of the Lowe's employees! They have to put signs up too you know!

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Review
#1364277 Review #1364277 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Ocala, Florida - Unbelievable

SAt morning lots of shopprs, 1 lane open and all self lanes shut off. took forever to get out of there over 20 people waiting to check out.this is a busy day and when it takes twice as long to check out then shopping something is very wrong. tried to get manager to complain but h was nowhere in sight. poor cashier was taking heat when it wasnt his fault. these stores are always short on help. why would self service be shut off, i only had 1 item to check out. these stores have almost a moopoly in some areas but treat their customers as fools or worse
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1 comment
h.kitchener
#1566325

I hope you dumped whatever you had and walked out. Then, wander over to either Menard's or Home Depot or anywhere else.

Not having enough check-out lanes open is common at some stores now, eg., Meijer, Walmart.

Best to avoid them. They apparently don't need or want our business.

Review
#1362718 Review #1362718 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Painesville, Ohio - Anyone but Lowe's for your kitchen renovation

I will state the facts without profanity or mentioning any names when detailing our nightmare renovation with Lowe's. Workmanship of cabinetry and installation are far below standard. We have been ignored for months by Lowe's representatives and we are currently on our 5th project coordinator. All 5 coordinators worked at the main office in Indianapolis and had no clue about us or our renovation in Ohio. We were left feeling very helpless when issues came up. We are so sorry that we ignored the reviews and picked Lowe's for our kitchen renovation. This was probably the only time in our lives that we will be able to afford to renovate our kitchen. It should have been a wonderful and exciting experience, but Lowe's ruined it for us. Kraftmaid provided their top-of-the-line cabinets with paint defects and many flaws. They will not replace multiple flawed cabinet doors without their rep coming to your house only when it fits his schedule, which in our case was six weeks. They made several attempts to remedy the defects to no avail. Lowe's will not stand behind their workmanship or assist you in any way to improve the paint quality on Kraftmaid's cabinets. We have been patient through this whole ordeal for 12 months now and it hasn't been resolved. We will have to live with the mistakes and the paint flaws. We have asked for a refund of some of our money and Lowe's has continued to ignore us. Someone needs to put Lowe's out of business so they can't keep getting away with cheating homeowners out of their hard-earned money and dreams. Please read the reviews online pertaining to Lowe's kitchen renovations before making your decisions. For most of us this is a once-in-a-lifetime opportunity. We all deserve to get a quality job done on our dream kitchen. There is sure to be some good contractors that can fulfill those dreams.
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1 comment
Anonymous
#1565492

Part of your problem may be expectations that aren't realistic. What are the "defects and flaws" in the paint?

Having sold cabinets in the past (not at Lowes) I did my best to show my customers the disadvantages of painted cabinets compared to a stained cabinet. The doors and face frames (the most noticeable parts of the cabinet) are usually made or wood. As temperatures and humidity change wood will expand and contract. When this happens the joints in the wood may move.

When this happens the paint will crack. This is not a defect in the cabinet or the paint. It is the nature of real wood. This is not as noticeable on a stained cabinet but you may notice panel shrinkage on the door of a stained cabinet.

Fortunately stain is easier to touch up than paint is.

If you look closely at the brochures provided by the cabinet manufactures you will usually find this information there as well. When buying painted cabinets be sure you are comfortable with the fact that any joint may show signs of cracking as seasons change.

Review
#1361737 Review #1361737 is a subjective opinion of poster.
Reason of review
Bad quality

Lowes in Wichita Falls, Texas - Washer n dryer stackable

Never once in my life would I refer anyone to buy from Lowe’s I have a stackable washer/dryer the washer rinse clothes 5 times than end of cycle we have to ring out the clothes by hand to put in dryer the washer have a loud noise putting water in to spinning clothes Wtf out
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2 comments
Anonymous
#1565500

First off, what does buying the washer and dryer from Lowes have to do with your problem? If you had purchased the same brand elsewhere you may well still have the problem.

What is the loud noise when the clothes spin? Is it a banging or rattling sound? If so, it may be that the shipping blocks, screws or rods (depending on manufacturer) were not removed when the washer was installed.

This would cause the banging sound and cause the washer not to get to full spin speed. If this is the case removing them should solve your problems.

Anonymous
#1564988

Lowe's does not manufacture washers or dryers. Lowe's does not manufacture anything, they are a retail outlet.

Your complaint is with the manufacturer.

Lowe's does not test all appliances before they leave the store, they would not know if your appliance has a manufacturer defect. Of course I am sure you know all this, you just wanted to post something negative to be negative.

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Review
#1361314 Review #1361314 is a subjective opinion of poster.
Reason of review
Bad quality

Lowes in Ridgecrest, California - Problem w outside deliver/repair contractor

Store trying to be helpful but outside delivery/repair co refuses to accommodate after 5 appt for a brand new dryer leaking gas.
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2 comments
Anonymous
#1576646

I hope that if you had any kind of gas leak you would call 911 or your gas company. Gosh, that is dangerous.

Anonymous
#1566393

Where is the gas leak? Is it in a connection to the dryer, or is the leak within the dryer (you state the dryer is leaking gas)?

If the leak is within the dryer you need to contact the manufacturer of the dryer and have a service person sent out.

It can't be a very serious leak if it hasn't been fixed in 5 appointments. If it were ,you would have been concerned for your safety and had someone else come and fix it.

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Review
#1361049 Review #1361049 is a subjective opinion of poster.
Service

Lowes in Folsom, California - Be prepared to be frustrated

We will never buy a Lowe's Heartland shed again. We installed it ourselves as we had previously built a house. After all, how hard could a shed be to put up? A good deal of the lumber provided in "the kit" was unusable as it was twisted or so scabbed that you couldn't nail it square. We had to use additional lumber to replace many boards. Since Lowe's is 30 miles from our house we decided not to take these boards back. It is a good thing that my husband has a table saw and a planer. The trusses were also a bit off of square but we just "went with it". One of the roof sheeting particle boards was damaged. Lowe's gave us a replacement sheet when we picked up the kit but it wasn't the same thickness. The siding was great. The paint went on it well. That is about all that I can say..
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Review
#1360865 Review #1360865 is a subjective opinion of poster.
Reason of review
Bad quality