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Lowes in Worcester, Massachusetts - Shipping

3.2
Details
We ordered patio pavers a week ago and cant seem to get a delivery date. Our online order confirmation says we should have received the order the next day. We have called numerous times only to get disconnected or shuffled around thru numerous different departments with no one having a clue as to what should be done . We have asked repeatedly just to give us a new shipping date, we are finally told the company will call you between these times and set up a delivery time, which never happened. I suggest to Lowes they go back to inhouse shipping. If I could contact someone reliable I would cancel my order and order thru someplace else.
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Review
#1349871 Review #1349871 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Lowes in Alexandria, Virginia - RUDE Customer Service Representative TRACEY

1.0
Details
1. On September 6, I purchased five fans online: Order #35827619 and Order #355826926. 2.I received confirmation that provided the order details (purchase date, time, etc.). 3.At approximately, 9:30pm, I went to Lowes of Alexandria (6750 Richmond Highway . Alexandria, VA 22306). I visited the fan department upon entering the store and a gentleman asked if I needed help. I shared that I had purchased five fans online and just wanted to see the display model. The extremely polite gentleman volunteered information about the fans and answered all questions. He told me that the fans would be at the Customer Service Desk (CSD). 4.I went to the CSD and told Tracey that I had purchased fans online, provided the confirmation numbers and wanted to pick them up. 5.Tracey told me a) the fans were not at the CSD, and b) I had not purchased the fans that’s why they were not at the CSD. 6.I asked her to explain how I could have confirmation numbers if I had not made the purchases. 7.Tracey turned around, walked away, took a seat, and started doing something. She said I can still hear you. I refused to talk. When she turned back around I repeated #6. Tracey told again a) that I had not made a purchase and b) I had to go get the fans bring them to the CSD and buy them. 8.I told her that the fans were already purchased and they were supposed to be here at the CSD according to previous online experiences. I also shared that the gentleman in the fan department agreed with me. 9.Tracey told again a) that I had not made a purchase and b) I had to go get the fans bring them to the CSD and buy them. 10.I asked her what I was supposed to put them in or on. 11.Tracey told me to walk back to the fan department and someone would figure it out. 12.I went to the fan department and the gentleman placed the fans in a shopping cart per my request. I told him my challenge about convincing Tracey I had purchased the fans. He escorted me to the CSD and witnessed Tracey telling me I had not purchased the fans. 13.I asked Tracey (and he witnessed) to allow me to tell her my truth and ask clear concise questions because I did not want to get charged twice. I spoke three sentences and Tracey cut me off. I stopped talking and when she finished I started sharing again. Tracey again cut me off a second time. I told her that I am not used to people cutting me off mid-sentence for it is not effective communication. Tracey yet again cut me off and I pointed out she was doing it yet again! I told her because she will not allow me to share my truth and then ask my question: I had no idea what she could possibly be answering. 14.I attempted to share again but Tracey immediately cut me off. I requested the store manager on duty. 15.I shared with the store manager all of the above. He apologized for Tracey’s behavior and he too could not figure out why she did not believe I had purchased the fans. I shared with him that I am paying customer and I believe I have the right to ask questions – especially given the fact that a) I had used my credit card to complete the transaction online, b) received information from Lowes that the purchases had been made, c) a Lowes’ employee is telling me repeatedly that I had not made the purchase, and d) I needed to bring the fans to CSD and buy them. 16.I then encouraged the store manager to play the store recorded tape to see Tracey turning her back to me, taking a seat to do work that had nothing to do with my transaction – while she was supposed to me helping me. 17.I shared with the store manager my truth: it is always polite for a person to finish talking before one cuts them off which Tracey did several times. I shared that if Tracey could not answer my questions certainly she could have requested the help of her collogues to explain the answers – just like I did. 18.My experience with Tracey was rude and lacked all professional decorum.
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1 comment
Anonymous
#1562861

I'm guessing English is not your first language. I can't say whether Tracy is right or wrong in this but there is always two sides to every story. Perhaps she couldn't understand what you wanted or perhaps she really is a *** Without the other side of the story, we'll never know for sure.

Review
#1349552 Review #1349552 is a subjective opinion of poster.
Cons
  • Rude customer service representative tracey
Reason of review
Poor customer service
Preferred solution
Tracey should not be allowed to attach customers with rudeness until she is coached, retrained, mentored, etc. for customers making purchases does help in keeping her employed!

Lowes - Initially BAD , but ended up Great !!

2.6
Details
We ordered a large amount of tile and was notified that it had arrived ….I drove 25 miles to pick up , they loaded up in my truck ...it was dark when I returned home ….Did not "double-check" (my fault) and our tile layers were scheduled to start the next morning ….Realized we had the wrong tile ; after 1 hr of arguing , it was determined that the Lowes man typed in the wrong color on our order , so we had 33 boxes of tile that we could not use ….Lowes was telling me that the tile might be delivered the next day but could not give me a time ….The tile layers ( whom we had been waiting on for 1 month) were due to start our job at 8 am the next morning ….at one time there was probably 4 employees half way trying to help me ….If not for a young Hispanic girl named Sara (front check area) , I would still be trying to get satisfied and get my tile ….She got on the computer and got everything straight and I got the "correct" tile that night …..Sara needs to be highly commended and rewarded as a "SPECIAL" employee in your Mt. Pleasant , Texas store ….She has more knowledge about the store merchandise and computer skills than anyone in that store ….some of the other folks involved that night could have cared less that I had a major problem, but Sara came to their rescue ….I have spent Thousands of dollars at Lowes over the years and had Sara not righted this BIG MISTAKE , I was done with Lowes …..REWARD / RECOGNIZE this young lady !!! If you need any more info , you can call me ...903-573-4417....Sincerely , Stan Wyatt ….Daingerfield , Texas 75638
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Review
#1348834 Review #1348834 is a subjective opinion of poster.
Pros
  • Professional customer service
Cons
  • How my order was handled
  • Dealing with staff
Reason of review
Good customer service

Lowes in Plover, Wisconsin - Poor management

1.4
Details
Went to Lowe’s in plover wi. Always buy French treated posts. Pay full price for the good one. All managers give 50% off on the ones that are cracked or big knots in them. They do this in Minnesota, Illinois. NOT AT LOWES I N PLOVER. Will never return. Won’t match menards 11% off. VERY POOR CUSTOMER SERVICE.
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3 comments
Anonymous
#1555084

Your comment that all managers give you a 50% discount is not true, you obviously found one that didn't and now you are crying about it. Having worked in management at another home center you would find the same thing from store to store in our chain.

I always looked ate the damage or defect and priced the product accordingly. There were other managers in the area that would sell these products for pennies on the dollar. At the end of the year their sales numbers were higher than mine, but I had a better bottom line. Yes, sales numbers are important but not nearly as important as making a profit on what you sell, after all the reason for being in business at all is to make money.

Yes, you as a customer love the discounts, but the stores giving excessive discounts are the stores that will cause a business to fail due to a lack of profitability. Unfortunately for you, you ran into one of the few managers that understand what it really means to run a store.

Anonymous
#1555330
@Anonymous

You keep your cracked posts. I will go some where else.

Ever time we have come to the plover store we have nothing but trouble.

We buy over 200 post from Lowe’s but that will change because of people like you. If you think I cans build a deck with cracked posts I would like to work at your house

Anonymous
#1556088
@Michael bills

Then send their Corporate Headquarters a letter detailing your complaint since you are That pissed to post here. Their contact information is found on the internet.

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Review
#1348725 Review #1348725 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Hoover, Alabama - Don’t waste your time

1.5
Details
August 1st cabinets were suppose to be installed. September 1st we finally had to find our own contractor to install them. September 5th still waiting on granite. Brenda with the Executive Committee at Lowe’s is worthless and wants to do nothing but nickel and dime you. The BBB is involved now and next the media will be involved. Now they are falsifying dollar amounts to make themselves look good. And when asked for actually invoices I was told to wait 3 more days.
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1 comment
Anonymous
#1556618

No help available at the Chicago Brickyard store

Review
#1347851 Review #1347851 is a subjective opinion of poster.
Reason of review
Order processing issue

Lowes - It’s a Waste of money!!!!!!

1.9
Details
If you value your money, don’t bother with this so called “warranty” they go around un circles and give you lame excuses for their crapy service.
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Review
#1347649 Review #1347649 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Lowes in Apopka, Florida - Price matching

1.0
Details
Purchased two lights from Lowe’s.com on Saturday! Received in mail in 5 days! Awesome... except they went on clearance the same day I received them and now Lowe’s doesn’t want to price match them!!
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1 comment
Anonymous
#1553912

Look at their price match policy. Isn't much different than what you would see at other stores.

They don't match clearance prices. You have to realize that at some point almost everything and store sells will be discontinued at one point or another.

When this happens they put a clearance price on the items to clear out the inventory they have on hand. No, they aren't going to give everyone that bought them while they were a stock item a refund for that price difference.

Review
#1347522 Review #1347522 is a subjective opinion of poster.
Product
Reason of review
Pricing issue

Samsung Appliance Great - Lowes Rebates Team horrible

Bought a refrigerator that was too big for kitchen so when to Torrington store to return it and order a counter depth. Tom was great helped with new range and microwave and told me we would get a $200 rebate after refrigerator came in and old one returned. tried to process rebate online and was past date. Call Lowes customer care who said I can get rebate - just mail it in - Raleigh from customer care. Then got post card saying it was postmarked too late. 1 hr on the phone between rebate and customer care to be told I would only get $50 dollar rebate since microwave was twenty bucks short of $396 amount to count as third appliance. What a cluster. Horrible rebate service Ken
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Review
#1347365 Review #1347365 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$150
Preferred solution
Let the company propose a solution

Lowes - Horrible customer service

1.1
Details
Ripped us off for $1430! Sad when they take advantage of 80 year old widows No feeling for anyone. Can't even get a phone call return!
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2 comments
Anonymous
#1553557

There is No information in your post supporting your claim. No-one is a mind reader.

Anonymous
#1553507

POOR post. How did the rip you off for $1430?

If you can't even make a post that supports your claim why should we believe that you can leave a message for them that makes enough sense that they would even want to return your call. If you are going to make a post, support your claim with the details.

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Review
#1346852 Review #1346852 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Order "in process" for weeks and weeks

3.5
Details
When I place an order, I expect an update when the order is expected to ship/arrive. Lowes NEVER updates customers. I have had to call on every single purchase I've made, carpet, wood floor, stove, refrigerator, stove hood/fan. NEVER does Lowes send update nor do they update their website to show tracking or shipping information. They have the WORST Customer Service of any retail store I've ever dealt with. As a matter of fact, I've resorted to driving to carpet manufacturers in Dalton, GA to avoid buying floor covering from Lowes ever again. I've spent thousands (approximately $10,000+ with Lowes over the past 6 months) and never received so much as a Thank you for your business email. Lowes is off my radar on all future purchases.
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1 comment
SpiritedJavanRhinoceros
#1553302

Yes. Horrible don't care at all!

Review
#1346843 Review #1346843 is a subjective opinion of poster.
Cons
  • Customer service order update information
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered