Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Lowes - Terrible customer service

Sunday, Sept. 23 we stopped in the Brookhaven store to buy a Maytag wash machine. The sales woman was very friendly, professional, and knowledgeable. We were told that it coud be delivered Monday, Sept. 24. We should expect a call or text late Sunday night to confirm. Between 2pm and 4pm with a 30 minute prior to arrival is what the text said. I made myself available all day since some companies have arrived earlier than expected. I waited till 3:55 Monday then I decided to call XPO myself. I was informed that the route had been changed and it won't be delivered till 5pm - 7pm. I wanted to know why I DID NOT RECEIVE A CALL EARLIER? The rep sounded surprised and asked, "you did not get called?" NO CALL!!!!! then asked to speak with a manager. I was put on hold for 20 minutes before I left my number and hung up. I then called the store that it was purchased from. I wanted to speak to a manager and was bounced around, transferred, put on hold till finally Carrie answered from shipping. I informed her of the situation and I was furious to say the least!!!!!! All I got back from her was brush off book answers. Telling me that they are aware of the poor service from XPO but there is nothing they can do.... REALLY! I have worked in customer service and I have held management positions in the past. I know when I am being dismissed! She played dumb and gave me wise answers like "We cant' get your time back." I let her know that we did not shop at Home Depot for the same issue. THey seem to also use XPO for shipping as well. That phone call lasted 25 minutes. More time wasted. After an hour or so XPO called back from Massachusetts!!! REALLY. And it wasnt even a manager. Then shortly after XPO callled back from my message. THE UPPER MANAGER THAT SPOKE TO MY GIRLFRIEND OUTRIGHT LIED ABOUT A PREVIOUS CALL TO THE HOUSE. We track every call, missed call, voice mail and so on. One of the annoying things about our phone but in this case it worked. She told him that there was no call to which he seemed cornered and asked if we are no available tonight? THe shippers arrived around five of seven . When questioned they immediately responded with telling us they called the dispatcher early in the day to move everything back 2 hours... I AM DISGUSTED WITH THE TERRIBLE SERVICE I RECEIVED ALL THE WAY AROUND. AS I MENTIONED TO THE LOWES MANAGER, "I REALIZE YOU HAD NO IDEA AND ALREADY KNOW THE DELIVERY COMPANY IS BAD BUT YOU ARE LOSING MY BUSINESS AS WELL AS OTHER REVIEWS I READ ON YELP BECAUSE HER PISS-POOR CUSTOMER SERVICE." I ended by telling her both then and the following day that if I WERE THE MANAGER THERE I WOULD BE MAKING PHONE CALL TO XPO AND DEMANDING A MANAGER. AS WELL AS CONTINUALLY CONTACTING CORPORATE TO LET THEM KNOW JUST HOW BAD XPO IS AND LOYATLY IS DEMINISHING.. It seems to me that instead of training true customer service managers Lowe's is training managers to *** their way through any bad issues with the company. NICE JOB LOWEs. IF it were up to me I would lowes to stick it up their *** (PS the washer did not fit so it went back anyways)
View full review
1 comment
Anonymous
#1571062

I suppose the washer you bought, that didn’t fit, is Lowe’s fault as well.

Review
#1368335 Review #1368335 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service

Lowes in Milledgeville, Georgia - Misleading sales in store

2.5
Details
Lowes - Misleading sales in store
Lowes - Misleading sales in store
Lowes - Misleading sales in store
Lowes - Misleading sales in store
Lowes - Misleading sales in store
Lowes - Misleading sales in store
Lowes - Misleading sales in store
Asked to speaker department manager about prices. His comment to me was cooperate handles prices. If I have a problem with it this why LOWES has lawyers on lawyers for problems like this and walked away
View full review
2 comments
FrozenToucan675
#1668567

Misleading install date date. When I paid for install date, sales tep added two weeks to contact.

When I questioned it, she said its just an estimate. I was told install would be 4-8.

Rcvd a call from installers on 4-3 stating earlest they could install was three weeks from 4-3. So, just Know you will not get what you contract and pay for!

Anonymous
#1577834

He is correct. Corporate sets the prices.

Most clearance signs will say "up to 50% off". This case could be a signage issue. Which is still through Corporate. I suggest calming down and ask a little more nicely.

Some stores are willing to work with prices. But you have to understand that they are trying to make a profit and getting rid of clearance items at the same time.

View more comments (1)
Review
#1368024 Review #1368024 is a subjective opinion of poster.
Reason of review
Pricing issue

Lowes in Lewes, Delaware - Sussex County, DE Store #0658

3.8
Details
Tuesday, 9/25/2018, on or about 1:00 PM Purchased 15 bags of garden Mulch from garden center. Was told to drive around to Pick-Up gate and store employees would load items into vehicle. Gate locked and no one in sight except another customer waiting for the same thing. I went back into store and came across 5 employees discussing how to set up artificial "Christmas Trees" for store display. They told me 4 folks were currently working in the garden area. Came across 2 male employees who had absolutely NO interpersonal communications skills and projected an 'attitude' of frustration and disdain. They NEVER acknowledged or spoke to me about my order. I was nothing more than a pain in the butt to both of them. I ended up loading my own Mulch because I was sick of waiting and they never even checked my sales ticket. This type of customer service should not to be tolerated and it is obvious that this store has major issues with their lack of personnel management. Home Depot is my next stop!
View full review
Review
#1367438 Review #1367438 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Product quality
Cons
  • Total lack of service and cooperation
Reason of review
Poor customer service

Lowes in Goshen, Indiana - Steven darling..fence contractor damages home

1.0
Details
Over 2 years now trying to get the over 27,000.00 Lowe’s owes me due to a contractor damaging my home. I paid them 17,000.00 to install a fence and contractor hit sewer line causing over 50K damage to inside of home. Steven darling is impolite won’t return calls emails or any contact and corporate help says I must deal with claims. Steven is the claims examiner assigned. Is there anyone who can assist?!?!?
View full review
5 comments
Anonymous
#1589872

Same. I've been trying to recoup losses for a while now as well.

Try his email- Steve.d.darling@lowes.com. Good Luck- you will need it.

Anonymous
#1576638

800-775-6937 ask for steven's supervisor

Anonymous
#1576663
@lostbear

Have called numerous times. I was told he “doesn’t have a supervisor”.

Called corporate And asked for An email Or number to talk to whomever is in charge of the insurance department. They told me they don’t have that information but they would pass a message along. I got a one line email from Steven. He said I’m told you’re trying to get ahold of me.

I answered and explained that we need to resolve this and he hasn’t answered.

That was months ago. Very frustrating

FixedPoodle647
#1569667

I would love to. Haven’t found one that doesn’t want a large retainer.

sandralynndavis
#1569618

Time to lawyer up.

View more comments (4)
Review
#1366863 Review #1366863 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Bad quality

Lowes in Boston, Massachusetts - Horrible Experience

1.0
Details
I ordered all kitchen appliances, Lowe's only delivered dishwasher and a damaged refrigerator which I returned and for which they did not have a replacement. It has been three weeks and they have not refunded my money yet. I have spent at least 20 hours on the phone with Lowe's. You could not find any business that cares less and is so negligent. They always say someone will call in 24 hours, which they do not. They keep creating new case numbers, because they need to be answered in 24 hours so they bypass that. I am not sure what else I can do, they have not refunded my money, and refuse to show any sings of effort to correct the situation.
View full review
1 comment
Anonymous
#1575096

You returned it the store or did the delivery drivers return it? If you returned it yourself, you would have gotten the refund right there at customer service. If they returned it, you'll have to speak to the delivery department.

Review
#1366820 Review #1366820 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund

Lowes in Kenosha, Wisconsin - Scheduling nightmare of a microwave oven

We purchased kitchen appliances from Lowe's of Kenosha in August, 2018. The employees who delivered these appliances were fantastic. They took good care of our personal property and they were efficient, friendly and knowledgeable. We decided to have Lowe's install the microwave. That's where our problems began. We were promised installation by September 10th. Well that day came and went. We had gone into the store two times to check on installation and both times, the employees in the appliance department (one of them Mike) said they would look into the matter and call us the next day. That never happened. I then called the Customer Care number and was told that our request for the installation was never put into the computer; therefore, the installation could not be scheduled. The person at Customer Care called the Kenosha store and spoke with John who assured her that this would be done. I then called Customer Care later in the week to check on installation and was then able to talk directly to the scheduler. The microwave was finally installed on September 24th, 14 days after the promised date of installation. Again, the installer was fantastic. A word of warning! Don't bother having Lowe's schedule installation of a product that they sell. The employees in the appliance department do not follow through with any request even though they promise that they will. Sad situation. Very frustrating experience.
View full review
Review
#1366498 Review #1366498 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Fayetteville, Arkansas - Lousy customer service

2.5
Details
I was Lowes yesterday evening looking for an area rug and stood there for half an hour and no one ever came to help me. My sister had the experience while shopping for a refrigerator. From now on I'm going to Home Depot
View full review
1 comment
Anonymous
#1575100

You could have hit the help button. They're red with a sign that says help.

Or is that too hard for you? No one is a mind reader.

They do not automatically know that someone is waiting for help. You stood there for a half hour when you could have went to the next department and asked someone to call flooring.

Review
#1366344 Review #1366344 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Paragould, Arkansas - Customer service is very bad

1.0
Details
When i contacted lowes in paragould ar i talked to Jason say he was *** manager of the store very rude had problem getting water heater fixed it almost blew up gave me appoint for10 days away so had some come fix it by the way Jason states i can complain to corporate office but they dont care so will never buy anything at Lowes again so you pay extra money to cover for repairs that is a joke beware of the lowes store in paragould ar not very good anything need to do some traing on customer service very sad when thry dont care
View full review
1 comment
Anonymous
#1575103

Lowe's does not repair. If you're covered by a warranty you have to call the warranty phone number. The warranty center will send out a repair man.

Review
#1365786 Review #1365786 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$750

Lowes in Saratoga Springs, New York - Terrible Service

They gave me a 4 hour window for when they would deliver the supplies, and I left work early and waited a few hours and NOTHING CAME. These idiots couldnt even call to let me know my order was delayed. They sent an email after the fact. They dont care about the customer. Go with another company if you can.
View full review
Review
#1365751 Review #1365751 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes in Hamilton, Illinois - THE WORST EXPERIENCE!!! AT LOWE'S -DAVIE, FL - Store #3315.

1.7
Details
Purchased a washer and dryer at LOWE'S OF DAVIE, FL - Store #3315. Scheduled delivery for Saturday. Spent the whole day wainting, they never showed up, didn’t even called. I called in middle of day and was told it would be delivered by end of day, which never happened. I called back on Monday and was told one of the machines had a dent and is why they didn’t delivered. Reschedule for Tuesday. I was told by Frank I would receive a called on the night before to confirm and another call one two hours before delivery, which AGAIN never happened. STILL WAITING!! This has been a big waist of time and a huge aggravation. THE WORSE EXPERIENCE EVER!! A very dissatisfied customer,
View full review
Review
#1365424 Review #1365424 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery