Lowes
Reviews and Complaints
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Verified Reviewer | Lincolnton, North CarolinaComplain about *** manager
Art Snehal ( Lincolnton) is a sorry example of a manager. He refused to let me return an electric light ballas that I purchased last November ( For $23.97 you lost a good customer) and I just now got around to installing it (due to a heart condition) and found our it was the wrong ballas for my light.
I had planned to purchase the wright product from your store but after trying to deal with this sorry person I went elsewhere to purchase what I needed and I will continue to not go to your company as much as I can. This poor attitude of a person just cost you a good customer.
I have dealt with Lowes of Lincolnton before it was Boger City Lumber Company and have never had any problem returning products that I could not use or was the wrong product. If this is the new Lowes then I am out of here.
David @ 704-308-****.
- Local
- Employee
Preferred solution: Full refund
User's recommendation: Do Not Use Lowes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Miami, FloridaWorst Customer Service ad Management Ever
Preferred solution: Apology
User's recommendation: Go to Home Depot.
I bought brand new matching appliances. This is the fourth time to deliver a new refrigerator. I have had 3 delivered so far. The first one the guy said he couldn’t get in through my doorway to the k
User's recommendation: Pick up don’t use delivery system
Worthless backpack blower
User's recommendation: Don't buy cordless or Cobalt tools
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOver charging Allen and Roth
- Freidliness
- Rip off on charging for a part to be shipped
Preferred solution: Would like the cost of shipping a item that they did not send in the 1st place.
User's recommendation: Make sure they tell you that they ordered what you asked for. they over charged me for the shipping what a rip off.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFailure to Refund Money or deliver Product
- I did frequently patronize this lowes
Preferred solution: Full refund
User's recommendation: Do not order from Lowes online. They need to sell only items they have controll over.
Fraudulent Charges
Preferred solution: All fraudulent charges removed today...not 4-5 business days.
User's recommendation: Never order from Lowes.com
Charge card application
Poor customer service
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Verified Reviewer | Surprise, ArizonaI have tried to get help and didn't get any. I AM REALLY PISSED call me as soon as you get to work
- Countertop peopl did an outstanding job
- To many items were broken
Preferred solution: Deliver product or service ordered
Damage to my items purchased
Preferred solution: Full refund
User's recommendation: None. Sucks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Redmond, OregonWorst Retailer: LOWES
Preferred solution: Contract locked me into Arbratrion, and said that Legal Fee's were not recoverable. Went to Small Claims, Lowes was allowed their Attorney. It was a Joke.
User's recommendation: I've had better experience at Home Depot.
Order status
I had ordered a stove on the 12th which was a Sunday. It was supposed to be delivered on Tuesday.
I waited at 4:00 I called and they said I have to call and set up a time because I was not on the schedule. So I called the number that Lowes gave me sand set it up for Wednesday. Wednesday came and still didnt get it delivered. I called again and they said again I was not on the schedule and that someone will call with a day and time.So on Saturday I received a call and they said between 2:00 and 6:00.
Again, they never came.
So on Sunday I called again and this time they said the someone had canceled the order. So I finally went to the store and talked to the salesman that sold me the stove and he finally got things straightened out and I finally got my stove on the day it was scheduled for.
User's recommendation: Keep on top of your orders and customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Plainville, ConnecticutMilitary Discount
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBattery and charger problems
Preferred solution: Send me the working batteries and change. That's all!!
User's recommendation: Don't put people through hoops and loops to honor what its claimed to be a hassle-free warranty
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Take a moment to read their return policy. Returns must be made within 90 days of purchase. Stores don't want old merchandise that's been sitting around peoples houses for months.
Retailers make MILLIONS OF DOLLARS online and in brick and mortar every year and are they agonizing over a $25 item return. PLLLEEAAASSSE!
You must have stock in the corporation. Go trolls on somebody else’s comments!
The reason stores are in business is to MAKE MONEY. Taking back old, open package possibly discontinued products cuts their profits.
Do you go into stores looking for beat up old open package or discontinued products expecting to pay full price? Bet not.
If a person is more worried about the dollar than your medical situation, shop at HOME DEPOT. Managers have quotas to meet if RETURNS ARE LOW that reap them big bonuses.