Lowes Reviews and Complaints

Ordered a storm door with retractable screen and needed installation. Gentleman came and measured, then got a call from salesman 2 days later that he was off for 2 days but could come in then to pay as they had none in stock but would have them when he came back to work. I went down that next, he was off, they had 7, I paid and the new new salesman put the install ticket ticket through right then..or so he said! Called yesterday, the install ticket had just been put through because they didn't have any. Asked to speak to a manager...he was in a "meeting " on a Saturday. ..and would call me back in 30 minutes. Still haven't heard and still have no idea when door is being installed. Should have driven the 35 miles to Home Depot!

Went with my mom to purchase tile for my house. My mom made the purchase for me and we specified that the tile would need to be delivered to my address. The staff told us they didn't have enough tile at the store to complete my order so they said they would call me when the order was ready to be delivered. I told them I had no problem waiting for the order.. We paid for our order and waited several days for them to call. About a week after that, they attempted to deliver 5 pallets of mixed dye lot tiles to my house" not even the correct order." Well i had no idea that my order was ready to deliver because I never received a call, nor did my mother. Nobody answered the door at my house since we had not expected a delivery yet. The driver decided to take the order to my mothers home instead. My mom, at that time, had assumed that they had scheduled the delivery with me ahead of time and that maybe I had made a mistake of not answering the door or not being home for the drop off. So she told them to just leave the 5 pallettes of tile outside on her carport because she didn't know what else to do. Later that day i got home and found out what happened so I called lowes to inform them that this delivery had never been scheduled ahead of time. I requested that they "schedule" a re delivery to the correct house with the correct order, so that I can be aware of the delivery and prepare for it. They assured me that they would redeliver the pallette the next day anytime from 8am to 12pm. The next day, i waited at home for the delivery, nobody showed up so i called lowes again. I spoke with a different staff member this time and she told me that the driver had no idea that he was supposed to redeliver the tile that day. He said that my mother already accepted the tile. So I explained everything again to this new staff member. I explained that the delivery was never scheduled with me or my mother, we had no idea the order was even ready. I explained that the order was wrong as well and that the dye lot numbers did not match. There were several different types of boxes with different dye lot numbers on them all mixed within these pallettes. I should have had all of the same exact dye lot numbers on all of the boxes. We spent over 2,000 on this order of tile and specified a certain dye lot # for the entire order because we wanted the tile to match through the whole house. The original sales lady told us to order all of the same dye lots so that we don't end up with mismatched tiles and that is what we did. Anyway, the new staff member explained that the driver was possibly confused. She told me that she rescheduled the delivery of the correct order for another day.. So now I am expecting the delivery and I am at least aware that it is supposed to be delivered on a certain day. Hopefully they deliver the correct order this time but I am not confident that they will. Im not sure they will even show up at all.. I hope Im not stuck with 5 huge pallettes of mismatched tiles. I will probably ask for a refund if nobody shows up to deliver on the specified day or if they deliver the wrong order again. At that point I will probably just buy my tile from a different company.

Went to my "favorite" Lowes, in Gloucester, VA, near my home, last Saurday afternoon, 9/8/2018, to buy a new freezer. After locating a sales person (young lady), I explained that our old freezer died the night before and we needed an immediate replacement. After selecting the model we wanted, she "checked her computer" and said it showed one in stock; however, she did not trust it and would go in the back and check. When she returned, she said they did NOT have that freezer in stock but could get us one in about seven days. I explained, again, we needed a freezer immediately to avoid losing everything in our old freezer and asked if they would sell me the display model, even though it had a few dings on it, it was new. She said definately not, the "big boss" would not consider selling a display because they would have to discount it because of the dings. She would not ask the "big boss" about selling the display model or call them out for a conversation with me. We selected another, largeer model freezer and went through the same experience, our computer shows we have two in stock but I will go in back and check, then, none in stock but can have one in about seven days. I have bought a lot of items from Lowes over the years and was staning in the store, cash in hand and needing a new freezer, and didn't get one. If this employee worked for me, she would be fired!! Absolutely no help and not willing to try to make something work for me. I will avoid Lowes in the future, if at all possible.

Ordered a Samsung refrigerator a week ago, delivery dates get pushed back 3 times, the supervisor of delivery service states that lowes dont have there own delivery trucks and that its an independent contractor, states its out of his hands, then how can you Be a supervisor of delivery service If you have no control

Cause your stores in my area 40218 have no one to help me with an ice maker convection. There for I would have to ride there amaybe waste my time if you can not help me. I could take my business elsewhere but that to is a ways away so I could be wasting my time there also. But on the custome device they were wonderful. Answered my guestionbright away. You need that kind of customer service in the stores

Went to Lowe’s to ask about getting an estimate on window replacements and a new front door. Set up the in home visit. Email mailed the salesman 4 days before the visit and told him we were only interested in the front door since we decide to go with another company for the windows. He comes out and the first thing he says is “ I just got your email and just so you know I do not normally come out for just a front door”. We go through what door we want and tell him we will be making a decision in few days. Two days later I email and call him leaving a voicemail telling him we are ready to purchase the new front door with side lights and trim. Not one response back. We have heard nothing. Back to square one as I will not buy a door from Lowe’s if this is their response. Obviously they do not need a sale that bad. Front doors are not cheap.

My mother purchased an $11,000 floor 3 months ago and since it was special ordered floor had to pay for it up front. Still waiting on Legacy installers to install. Floor has to acclamatie.... it’s been in the House acclaimating for 2 months. This is crazy...... I bought a floor from 50 floor and from date of purchase to walking on my new floor was less than a month. Lowe’s and Legacy should take some training from 50 Floor! In the meantime, my 86 year old mother has been displaced for 2 months. Legacy has horrendous customer service so don’t even bother calling them. Lowe’s is no help either and it is apparent the two companies do not communicate. They never return your call. Legacy makes excuses and blames Lowe’s. Lowe’s makes excuses and blames Legacy. There is absolutely no coordination, only excuses!! If my mother wasn’t totally in love with the floor she purchased from Lowe’s, I would have her a floor from 50 floor down next week. Run as fast as you can from this business combo of Lowe’s + Legacy!

Lowes is the worst place to get carpet!! They installed my carpet Approx: $6300.00 and it has more "HUMPS" in it the a team of Camels !!!!!!! They never stretched the carpet on the install! Talked to Lowes store manager/and Lowes corporate, they said $2000.00 MORE dollars and well replace it.......WTF (if it was installed right in the first place none of this would have happened!) I live by my self and NEVER wore shoes on the carpet ever,and sweep it once a week! There RIPP OFF'S!!!!!!!!!I bought everything for my new house from them,curtains,shower doors ,vanities, paint,light fixtures,stain for my fence,bulbs,screws,the list go's on and on. And they treat me like this? I guess thats why its called L O W E S there' low" CAN ANY BODY HELP ME HERE??????