Lowes
Reviews and Complaints
Window Installation Disservice
Our window installation(16 windows) has proven to be one of the worse we have experienced in the many years of Lowe's product installations. Windows were purchased and install through Lowe's(store#0358), 1207 North Main Street, Summerville, SC 29483.
Windows were delivered on August 31, 2021; with installation to begin on Sept 1; to last no longer than 3 1/2 dates.
2-people(1 man worked; 1 called a helper/driver) came at approx 10:30am on Sept 1st; worked for about 2 hours; then went away for lunch approx 2 hrs &;;; took off for lunch; left about 5pm.
On arrival first day they came with extremely loud amplified music on trailer. Non professional. Used customer bathroom several times.
They were to return on Thursday. Did not return; did not call to say they were not returning.
We had taken off work to keep house open for inside work. On 3rd day; we had to call and visit store to inquire when/if they were returning. They returned at 11pm.; & said they would finished Were not able to finish left at 6pm; saying they had another job to go to on Saturday; would return on Monday; Sept 4th at 9am.
Called on the Saturday; asking to come on Sunday. We could not accommodate Sunday work.
They returned Monday 10:30, said they had another job in the afternoon and would finish with us; and had to leave at 12 noon.
They left at noon without allowing us the opportunity to check if everything was satisfactory or even notifying us that they were finished.
We have found caulking(open cracks around back windows) incomplete; we also have a widow with hairline crack needing replacement.
We desire no further service from these individuals; lost wages from the no show times/not calling to inform us they were not returning at said time/day; has been enough to say "no more".
After our situation; we looked at the online reviews and everyone has the same complaints.
We have had the same experience. We did not get all we paid for; in reference to service almost $10,000.
User's recommendation: This was a mistake. It was send to the wrong location.
To compliment two employees who were very helpful
- Compliment to employees
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Scranton, PennsylvaniaComplaint
Preferred solution: to see improvement in the store and its customer care
Dogs in store
User's recommendation: Menards is a dog free zone
Damage to auto because of your driver
Preferred solution: Full refund
User's recommendation: Keep an eye open for Lowe’s truck drivers!
Rude intimidating associates
User's recommendation: Complain to management, shop elsewhere.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Waterford, ConnecticutInvoice 91046 - Midea 13.8 CUFT UR Freezer Delivery 9/8/2021 trans # 1886**** 9/5/2021
Good morning,
We had a new freezer delivered on Wednesday and there are dents on the left side of it. There wasn't a box when the delivery men brought it in on a hand truck.
I'm guessing the dents are from the hand truck. Is this the normal way Lowes products are delivered? Box-less and unprotected? I want to be sure this is in fact a new freezer and not a discount or floor model etc.
as I paid full price.
Can the dents be removed, or the freezer switched out? I have been trying to call my local store where I placed the order, however I am constantly put on hold and have not yet been able to talk to anyone.
Please reply via email at akosecki@***.net or call my cell phone 315-427-****.
Thank you for your help.
Aileen Kosecki
Preferred solution: Let the company propose a solution
Poor service
- Customer service
Preferred solution: I want it installed properly. I paid extra for it and they said they can't install it, just plug it in. They wouldn't even put it where it's supposed to go
User's recommendation: GO ANYWHERE ELSE!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Millsboro, DelawareHad no interview they were closed
- Needs to back up the product better
Preferred solution: Fix my dam lawn mower
User's recommendation: Well if this is no resolved soon a lawsuit is going to ensue
73473**** Undelivered, hasn’t moved in days
Ceiling fan
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPurchased a item online and used a third party that advertised buy our gift card save money on your purchase.
- Give military online discounts
Preferred solution: I want my money back not Lowes gift card.
User's recommendation: Do not use a third party gift card app unless you are sure cause lucky for me it was only a hundred dollars imagine a couple thousand
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Parker, ColoradoDissatisfied with the level of customer service from the store and my installer
- Military discount
- Communication
- Customer service
Preferred solution: Let the company propose a solution
User's recommendation: Stay away from Lowe’s if you expect customer service!!!!!
Compliment
Front door installation was bad
User's recommendation: The individual stores lack the authority to manage customer service issues involving installations that are problematic. Go directly to their HO for action.
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Most dogs you see in a store are very well behaved. I would much rather see them in a store than the kids some parents let run all over the place while they shop.