Lowes Reviews and Complaints
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Lowes in Indianapolis, Indiana - Can't check out
Lowes in Bedford Heights, Ohio - I suggested my 93 year old mother buy a dishwasher from Lowe
- Store specialists
- Unbelievably poor service
Lowes - Won't give refund or at best gc.
Lowes in Norcross, Georgia - Lowe’s performed faulty bathroom installation
Update by user Sep 11, 2018
This is my opinion and my personal experience and I have evidence to back up my claims. Lowe’s did provide a good installer for my bathroom counter install but even the process of going through Lowe’s to do this was very frustrating due to little if no call backs when trying to gather information on my project, not sending needed information in a timely manner, and not being upfront about realistic time frames of project completion. Lowe’s executive office did look into my project but has not rectified my situation to my satisfaction as of yet.
Original review posted by user Sep 11, 2018I have had a horrible experience with Lowe’s. Worst decision of my life and I wish I had somehow known to avoid them. The sub contractor they assigned to my master bathroom project had horrible work ethic, installed materials incorrectly according to industry standards and they still have yet to give me a credit back for the work improperly done. They wanted to come “correct” the issues but this was the last straw with my project and there was no way I could take the risk again after experiencing such incompetence and I professionalism. I am a very patient and flexible person and this has been the worst experience of my life. Still not resolved and I have experienced emotional abuse by stall tactics and even Lowe’s executive staff that has chosen not to rectify this situation properly. I will never recommend Lowe’s to anyone and will never use them again. There are no words to describe how upset, frustrated and angry I am with how they have treated me and handled a mistake that they should’ve taken full responsibility of.
Lowes in Orlando, Florida - 3 months ordering blinds
Lowes - We never received our shower doors
Lowes - Worst experience EVER!
Lowes in Sunnyvale, California - Refrigerator is still sitting on the first floor 2 weeks later
Update by user Sep 11, 2018
Finally the 6th attempt, this morning after 9:00 am, two people came and moved the refrigerator to the second floor where our kitchen is. They could have done that the first time instead of having us wait so many times and for so long.
We have never seen 4 people crew after all.
They parked their truck in the back and blocked my drive way. They should have parked in the front of the townhouse.
Update by user Sep 10, 2018
I am hourly rated contractor work at client office and each time I had to take time off to wait for the delivery. I wasted 10 hours (each time is 2 hour window) to be at home in order to receive the delivery.
Original review posted by user Sep 10, 2018We bought LG refrigerator including free delivery and setup from Lowes Sunnyvale store. After 7 days, the refrigerator was delivered to our door. However, the two delivery people said they could not take this to the kitchen which is on the second floor. We were told they need 4 people crew to move the refrigerator to upstairs. Then I called Lowes Delivery department to reschedule. 2nd time, no one showed up, 3rd time, still the same two people came, could not do the move. The 4th time, Lowes still sent two people. I called Lowes and asked to speak to the supervisor, her name was something like Kourtney. She apologized and promised additional 20% discount on the refrigerator and told us next day (Sunday) or the latest following Monday to send 4 people crew. Again the 5th time, we waited till 9:15 AM this morning, no one showed up. Therefore, I called Lowes delivery department and was told we were not on their Monday schedule. Again I asked to speak to the supervisor, this time it was Sovia (or Sophia). She told me she had schedule for tomorrow (Tuesday) delivery and for sure they would send 4 people. Let's wait and see if tomorrow we will see 4 people crew from Lowes delivery department. I seriously doubt about it after so many time promises and failed every time. The delivery person even told me that I could pay someone else to do the move. Why? I paid Lowes for the delivery.
- Customer service is terrible
Lowes - WORST CUSTOMER SERVICE!!! STAY AWAY
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