Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Lowes in Sunnyvale, California - Refrigerator is still sitting on the first floor 2 weeks later

1.7
Details

Update by user Sep 11, 2018

Finally the 6th attempt, this morning after 9:00 am, two people came and moved the refrigerator to the second floor where our kitchen is. They could have done that the first time instead of having us wait so many times and for so long.

We have never seen 4 people crew after all.

They parked their truck in the back and blocked my drive way. They should have parked in the front of the townhouse.

Update by user Sep 10, 2018

I am hourly rated contractor work at client office and each time I had to take time off to wait for the delivery. I wasted 10 hours (each time is 2 hour window) to be at home in order to receive the delivery.

Original review posted by user Sep 10, 2018

We bought LG refrigerator including free delivery and setup from Lowes Sunnyvale store. After 7 days, the refrigerator was delivered to our door. However, the two delivery people said they could not take this to the kitchen which is on the second floor. We were told they need 4 people crew to move the refrigerator to upstairs. Then I called Lowes Delivery department to reschedule. 2nd time, no one showed up, 3rd time, still the same two people came, could not do the move. The 4th time, Lowes still sent two people. I called Lowes and asked to speak to the supervisor, her name was something like Kourtney. She apologized and promised additional 20% discount on the refrigerator and told us next day (Sunday) or the latest following Monday to send 4 people crew. Again the 5th time, we waited till 9:15 AM this morning, no one showed up. Therefore, I called Lowes delivery department and was told we were not on their Monday schedule. Again I asked to speak to the supervisor, this time it was Sovia (or Sophia). She told me she had schedule for tomorrow (Tuesday) delivery and for sure they would send 4 people. Let's wait and see if tomorrow we will see 4 people crew from Lowes delivery department. I seriously doubt about it after so many time promises and failed every time. The delivery person even told me that I could pay someone else to do the move. Why? I paid Lowes for the delivery.
View full review
Review
#1351965 Review #1351965 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Customer service is terrible
Reason of review
Problem with delivery
Loss
$1000
Preferred solution
Let the company propose a solution

Lowes - WORST CUSTOMER SERVICE!!! STAY AWAY

1.0
Details
I wish I had checked their reviews prior to signing a contract with them. They do not keep their word. I was told it would take six weeks for the installation to begin and ended up taking 11 weeks and I had to keep calling them every single day. Neither Lowe’s or the sub contractor ever returned my call. They installed the wrong fence the first week of June and beginning of September I am still waiting for the replacement. I will never do business with them again and any person in their right mind wouldn’t either.
View full review
Review
#1351857 Review #1351857 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Poor customer service

Lowes - Run around

1.2
Details
My contractor ordered a Pella Storm Door to install. Each time he calls the store for a delivery date they tell him the next day. It’s been 3 weeks. How long does it seriously Take do get a storm door. This is ridiculous
View full review
Review
#1351667 Review #1351667 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Order processing issue

Lowes - Very dissappointed!

I have multiple instances in the last few months at the Jonesboro location. One evening I witnessed a elderly couple loading house blocks on a cart, which took both of them to pick up one. While two lowes employees stood at the end of the isle and watched. I stopped and loaded the rest of the blocks for them, and waited and loaded them in their truck, since apparently the guys working there weren't going to help them. Last week went and ask for 16 sheets of Osb. The sales associate asked another employee to get them and he showed a very bad additive about it. He brought the Osb out on a fork lift. Then tried to tell me the sheets would not fit on my trailer. Anouther employee and my self told him it would fit just have to hand load them. He got on the forklift and tilted the forks and dumped all 16 sheets on to the trailer,some went in the trailer, some did not, breaking 2 of them, and not saying a word drove back into the building. Bought a washer and dryer this weekend, the sales associate in the department was huffy because we ask for some assistance and apparently it interfered with what ever else she had going on. Picked the washer and dryer up next day, the ask my plywood dumper to go get it ,it seem to upset him. He rolled it up front on a dolly and turned around and left, they called him back to bring it out and load it, He rolled to my truck in the loading area, and told me he wasn't a loader. I had to go back in and ask for assistance. Will NEVER shop at lowes in Jonesboro Arkansas again Will drive the extra 5 minutes and pay more at their competitors. I have never had or witnessed bad service there.
View full review
1 comment
Anonymous
#1557619

Lowe's is a self service home improvement center, always has been. So how much help do you expect them to give?

That's how they are able to have lower prices. If you don't specifically ask for help, they aren't going to help you.

They and Home depot have driven all of the full service home improvement store out of existence because people like you are only interested in cheap, cheap, cheap. Don't blame Lowe's for basically giving the consumer what they asked for.

Review
#1351147 Review #1351147 is a subjective opinion of poster.
Service
Lowes Sales Representative
Reason of review
Poor customer service

Lowes - Waiting

No help at store very understaffed.
View full review
Review
#1351132 Review #1351132 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes - Had a Troy built *** eater over 10 yrs no problems.so when

2.2
Details
Used it once.worked fine.2half months later used it and the head started acting g up went to Lowe's spend another 25$ on a quick connect string attachment.lastedabout 5 minutes.the head assembly obviously was a reject.not even one tank of gas and won't exchange.lowes just lost my business.
View full review
2 comments
Anonymous
#1556631

I'll bet you left out the part where they told you the warranty requires that it go to a service center for repair. Manufacturers have a repair warranty, not a return warranty.

They won't accept return of their products unless a service center says it's a manufacturing defect that can't be repaired.

Manufactures got to this point because too many people ignored the manuals that came with the product and failed to use oil and ruined the engine or used stale fuel causing the engine not to run. Just take the trimmer to an authorized service center and they will repair it without charge if there is a true defect and it wasn't damaged or abused.

SwankyGuineaPig
#1556411

Lowe's has the worst customer service.cant find anyone that knows anything about anything.i bought the Troy built *** eater because last one lasted over 10 yrs.not even a tNk of gas through this one.will not return or replace.nevwr again will I go Lowe's or by Troy built if something doesn't get done

View more comments (1)
Review
#1350861 Review #1350861 is a subjective opinion of poster.
Product
Troy Bilt String Trimmer
Reason of review
Bad quality

Lowes in Woodstock, Georgia - Dissapointed

I purchased carpet off the roll from my Lowes store in Woodstock Ga and was told I could have it installed within the week. Sure enough we received a call from the installers with a date and time. My husband was waiting at our rental property for three hours when the installers called to say they were waiting on the store to cut the carpet off the roll. My husband told them we would reschedule which I called immediately and was told that they had employees out sick so they were behind and could not give us a date. I called and spoke to the store manager who acted like it was no big deal although he did say he would take care of it. I called days later because I still hadn't heard from the store and spoke to a woman in the flooring department who preceded to tell me that life happens, people do get sick and I shouldn't be so impatient. I explained that this is a rental property which is why I purchased carpet that was already in the store and didn't have to be ordered because I couldn't rent it without the carpet. I told her I am losing money and a store as big as Lowes should not be affected by a couple of employees being sick. We did finally get it installed but never have I experienced such poor customer service from Lowes. I have purchased several appliances and all the carpet in my home from them so I know how it usually operates.
View full review
Review
#1350682 Review #1350682 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Poor customer service
Loss
$1800
Preferred solution
Let the company propose a solution

Lowes in Worcester, Massachusetts - Shipping

3.2
Details
We ordered patio pavers a week ago and cant seem to get a delivery date. Our online order confirmation says we should have received the order the next day. We have called numerous times only to get disconnected or shuffled around thru numerous different departments with no one having a clue as to what should be done . We have asked repeatedly just to give us a new shipping date, we are finally told the company will call you between these times and set up a delivery time, which never happened. I suggest to Lowes they go back to inhouse shipping. If I could contact someone reliable I would cancel my order and order thru someplace else.
View full review
Review
#1349871 Review #1349871 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Lowes in Alexandria, Virginia - RUDE Customer Service Representative TRACEY

1.0
Details
1. On September 6, I purchased five fans online: Order #35827619 and Order #355826926. 2.I received confirmation that provided the order details (purchase date, time, etc.). 3.At approximately, 9:30pm, I went to Lowes of Alexandria (6750 Richmond Highway . Alexandria, VA 22306). I visited the fan department upon entering the store and a gentleman asked if I needed help. I shared that I had purchased five fans online and just wanted to see the display model. The extremely polite gentleman volunteered information about the fans and answered all questions. He told me that the fans would be at the Customer Service Desk (CSD). 4.I went to the CSD and told Tracey that I had purchased fans online, provided the confirmation numbers and wanted to pick them up. 5.Tracey told me a) the fans were not at the CSD, and b) I had not purchased the fans that’s why they were not at the CSD. 6.I asked her to explain how I could have confirmation numbers if I had not made the purchases. 7.Tracey turned around, walked away, took a seat, and started doing something. She said I can still hear you. I refused to talk. When she turned back around I repeated #6. Tracey told again a) that I had not made a purchase and b) I had to go get the fans bring them to the CSD and buy them. 8.I told her that the fans were already purchased and they were supposed to be here at the CSD according to previous online experiences. I also shared that the gentleman in the fan department agreed with me. 9.Tracey told again a) that I had not made a purchase and b) I had to go get the fans bring them to the CSD and buy them. 10.I asked her what I was supposed to put them in or on. 11.Tracey told me to walk back to the fan department and someone would figure it out. 12.I went to the fan department and the gentleman placed the fans in a shopping cart per my request. I told him my challenge about convincing Tracey I had purchased the fans. He escorted me to the CSD and witnessed Tracey telling me I had not purchased the fans. 13.I asked Tracey (and he witnessed) to allow me to tell her my truth and ask clear concise questions because I did not want to get charged twice. I spoke three sentences and Tracey cut me off. I stopped talking and when she finished I started sharing again. Tracey again cut me off a second time. I told her that I am not used to people cutting me off mid-sentence for it is not effective communication. Tracey yet again cut me off and I pointed out she was doing it yet again! I told her because she will not allow me to share my truth and then ask my question: I had no idea what she could possibly be answering. 14.I attempted to share again but Tracey immediately cut me off. I requested the store manager on duty. 15.I shared with the store manager all of the above. He apologized for Tracey’s behavior and he too could not figure out why she did not believe I had purchased the fans. I shared with him that I am paying customer and I believe I have the right to ask questions – especially given the fact that a) I had used my credit card to complete the transaction online, b) received information from Lowes that the purchases had been made, c) a Lowes’ employee is telling me repeatedly that I had not made the purchase, and d) I needed to bring the fans to CSD and buy them. 16.I then encouraged the store manager to play the store recorded tape to see Tracey turning her back to me, taking a seat to do work that had nothing to do with my transaction – while she was supposed to me helping me. 17.I shared with the store manager my truth: it is always polite for a person to finish talking before one cuts them off which Tracey did several times. I shared that if Tracey could not answer my questions certainly she could have requested the help of her collogues to explain the answers – just like I did. 18.My experience with Tracey was rude and lacked all professional decorum.
View full review
1 comment
Anonymous
#1562861

I'm guessing English is not your first language. I can't say whether Tracy is right or wrong in this but there is always two sides to every story. Perhaps she couldn't understand what you wanted or perhaps she really is a *** Without the other side of the story, we'll never know for sure.

Review
#1349552 Review #1349552 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Rude customer service representative tracey
Reason of review
Poor customer service
Preferred solution
Tracey should not be allowed to attach customers with rudeness until she is coached, retrained, mentored, etc. for customers making purchases does help in keeping her employed!

Lowes - Initially BAD , but ended up Great !!

2.6
Details
We ordered a large amount of tile and was notified that it had arrived ….I drove 25 miles to pick up , they loaded up in my truck ...it was dark when I returned home ….Did not "double-check" (my fault) and our tile layers were scheduled to start the next morning ….Realized we had the wrong tile ; after 1 hr of arguing , it was determined that the Lowes man typed in the wrong color on our order , so we had 33 boxes of tile that we could not use ….Lowes was telling me that the tile might be delivered the next day but could not give me a time ….The tile layers ( whom we had been waiting on for 1 month) were due to start our job at 8 am the next morning ….at one time there was probably 4 employees half way trying to help me ….If not for a young Hispanic girl named Sara (front check area) , I would still be trying to get satisfied and get my tile ….She got on the computer and got everything straight and I got the "correct" tile that night …..Sara needs to be highly commended and rewarded as a "SPECIAL" employee in your Mt. Pleasant , Texas store ….She has more knowledge about the store merchandise and computer skills than anyone in that store ….some of the other folks involved that night could have cared less that I had a major problem, but Sara came to their rescue ….I have spent Thousands of dollars at Lowes over the years and had Sara not righted this BIG MISTAKE , I was done with Lowes …..REWARD / RECOGNIZE this young lady !!! If you need any more info , you can call me ...903-573-4417....Sincerely , Stan Wyatt ….Daingerfield , Texas 75638
View full review
Review
#1348834 Review #1348834 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Professional customer service
Cons
  • How my order was handled
  • Dealing with staff
Reason of review
Good customer service