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Lowes Installation Review

1.0
Details
Contractors did *** job. Put new backsplash tile over old grout. Tiles dipp and dive. Floor was not leveled. Can feel it when walking on it. Asked to have it addresses in writing and twice in person. Did not resolve. Very close to being sued!
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Review
#608616 Review #608616 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
I went to the Houma, Louisiana Lowes and i experienced a very rude guy by the name of Kevin and i asked him about light fixtures & he looked at me like 'are you *** or what, you should already know this'. And he talked to me the same way so i told him i no longer...
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1 comment
Anonymous
#987684

He is very helpful and He was probably handling a material list for me (thanks Kevin )

Review
#604926 Review #604926 is a subjective opinion of poster.
Reason of review
Poor customer service

Dryer Review

1.0
Details
Go to appliance store for appliances. Not Lowes. They do not know anything and do not do any repairs etc. also avoid whirlpoop-poo at all costs. My dryer quit heating after 2nd week.
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Review
#604126 Review #604126 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
I bought my house last year. The lady I bought it from had a warranty on the gas water heater. I called and they said parts and the water heater are under warranty. the catch i have to bring in the broken water heater tonget the new one. This means that i have to...
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1 comment
Anonymous
#954606

Lowes didn't make the water heater and are not responsible for the warranty, the manufacturer is. If you have a complaint about a warranty it should be directed toward the manufacturer, not the retail store.

If the person who bought the water heater (and it wasn't you) didn't like what the warranty covered they could have bought it elsewhere or purchased a service plan that would have covered the parts as well as labor.

Perhaps the person you bought the house from was comfortable with doing their own labor and didn't mind a warranty that covered just the parts. You really shouldn't be complaining anyway as you didn't purchase the water heater.

Review
#603899 Review #603899 is a subjective opinion of poster.
Reason of review
Warranty issue

Whirlpool Refrigerator Review

1.3
Details
We bought a whirlpool refeigerator 8/13/13,with the 3year extended warranty. It took 6weeksto get someone to look at it. Someone else is supposed to come no time frame no help T all sorry business practices. Last time I buy any appliance from lowes
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Review
#597398 Review #597398 is a subjective opinion of poster.
Reason of review
Warranty issue
1.0
Details
We purchased a $3000 refrigerator with a valve leak wich caused a stain of in the door, we called for it to be repaired and it took a month to respond, we were told that they change the door but they came to only repair the valve now they stain on the door is cosmetic...
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1 comment
Anonymous
#948010

Can you please tell me what company is going to let you talk to the CEO?!? You must be a ***!

Also, Lowe's does not have their own repair service. So if you have a problem why don't you write a review on the contracted services' page, rather than Lowe's.

Review
#596709 Review #596709 is a subjective opinion of poster.
Cons
  • Gave us the run around
  • Unwilling to help
Reason of review
Damaged or defective
Loss
$2875
Preferred solution
I want my door to be repaired or my money back!
Tags
  • Water Valve Stain
1.0
Details
I had a clogged sink. I went to Lowe's and bought a Cobra-power drive snake to assist with the clog. Less than one hour of using this product (didn't recoil, snake was flimsy and was ineffective) I began angry that this product was a piece of junk. Two hours after...
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Review
#593828 Review #593828 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$29
Preferred solution
Full refund

Lowes in Solon, Ohio - Bought something...returned it and they didn't full amount

1.0
Details
bought an expensive ceramic grill. it was delivered. when we opened it all up, it was damaged inside. Lowes came and got it, but the credited our Lowes charge $592.92 when purchase price was $614.57. the customer service line says to call the credit line, the credit line and the credit line says to call the store, the store says to call the credit line....seriously? $21.60 no one returns calls, or emails. last year we spent more than $10K with lowes as we fixed up the new house. This years Masterbath redo goes to HOME DEPOT!
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Review
#587691 Review #587691 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Order processing issue
Loss
$22
Preferred solution
Full refund
Tags
  • Refund Error
1.0
Details
it has been nothing short of an ongoing nightmare that started back in april, 2014. I used most of my life savings to have construction done on my home. Without going into exhausting detail, suffice it to say that I have had to live with my home turned upside down,...
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Review
#587319 Review #587319 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Attitude or customer service
  • Lack of response
Reason of review
it has been nothing short of an ongoing nightmare that started back in april, 2014. I used most of my life savings to have construction done on my home. Without going into exhausting detail, suffice it to say that I have had to live with my home turned u
Loss
$50000
Preferred solution
Full refund
Tags
  • Lowes Bad SERVICE

Return issues @ Lowes Janzten Beach

1.0
Details
Lowes is really horrible about returns, sometimes even with reciepts. They love to sell product but do not like to handle returns..I have had nothing but trouble each and everytime I have needed to return anything, customer service is horrible. I have been told I had made bunches of returns, which was not true, I asked when the last return was made, I knew I hadn't returned anything for at least 6 months & they couldn't tell me dates or any details. I have made bunches of purchases but not bunches of returns. I will no longer be purchasing anything at Lowes only Home Depot
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Review
#587005 Review #587005 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Customer service received
  • Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution