Heating/AC unit installed by Monk's through Lowe's contract about 10/14. AC worked fine in beginning but now runs almost continuously without providing much in the way of cooling.
Takes all day to bring temp down to 74 and seems to run slower, less efficient at night. Called Monk's last year and they just paid no attention whatever to complaint. No call back, no service.
Lowe's just passes the buck to Monk's so it looks like a vicious circle.
Also don't think much of heat pump base they built.
Pictures are of the base of heat pump outside house. They (Monk's) had a problem in the beginning of installation which they fixed but service after, in my opinion, was sadly lacking!
Reason of review: Bad quality.
Monetary Loss: $7966.
Preferred solution: Let the company propose a solution.