50 Narrows Shopping Center, Edwardsville, PA 18704, USA
Not resolved

Heating/AC unit installed by Monk's through Lowe's contract about 10/14. AC worked fine in beginning but now runs almost continuously without providing much in the way of cooling.

Takes all day to bring temp down to 74 and seems to run slower, less efficient at night. Called Monk's last year and they just paid no attention whatever to complaint. No call back, no service.

Lowe's just passes the buck to Monk's so it looks like a vicious circle.

Also don't think much of heat pump base they built.

Pictures are of the base of heat pump outside house. They (Monk's) had a problem in the beginning of installation which they fixed but service after, in my opinion, was sadly lacking!Sad

Product or Service Mentioned: Lowes Air Conditioner Installation.

Reason of review: Bad quality.

Monetary Loss: $7966.

Preferred solution: Let the company propose a solution.

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Chances are very good that the original installer doesn't work for Lowe's anymore and is not responsible for it. The box stores go through installers like crazy because the installers eventually figure out that they are making about half as much money working through the box stores as they would if they weren't. They actually end up making about 40% of what they could because the box stores end up taking the rest for themselves.


Your solution is to have a local plumbing and heating firm take a look at it. That's the bottom line.

I learned long ago to NOT have anything done thru a big box store like Home Depot, Lowe's, etc. because you know nothing about the contractors they hire and, as in your situation everyone denies responsibility for poor work.

Best always to hire a local company that is in business for itself and relies on doing good work in order to stay in business. As around if you need to in order to find a good HVAC company.