Lowes Reviews and Complaints

I wish I had checked their reviews prior to signing a contract with them. They do not keep their word. I was told it would take six weeks for the installation to begin and ended up taking 11 weeks and I had to keep calling them every single day. Neither Lowe’s or the sub contractor ever returned my call. They installed the wrong fence the first week of June and beginning of September I am still waiting for the replacement. I will never do business with them again and any person in their right mind wouldn’t either.

My contractor ordered a Pella Storm Door to install. Each time he calls the store for a delivery date they tell him the next day. It’s been 3 weeks. How long does it seriously Take do get a storm door. This is ridiculous

I have multiple instances in the last few months at the Jonesboro location. One evening I witnessed a elderly couple loading house blocks on a cart, which took both of them to pick up one. While two lowes employees stood at the end of the isle and watched. I stopped and loaded the rest of the blocks for them, and waited and loaded them in their truck, since apparently the guys working there weren't going to help them. Last week went and ask for 16 sheets of Osb. The sales associate asked another employee to get them and he showed a very bad additive about it. He brought the Osb out on a fork lift. Then tried to tell me the sheets would not fit on my trailer. Anouther employee and my self told him it would fit just have to hand load them. He got on the forklift and tilted the forks and dumped all 16 sheets on to the trailer,some went in the trailer, some did not, breaking 2 of them, and not saying a word drove back into the building. Bought a washer and dryer this weekend, the sales associate in the department was huffy because we ask for some assistance and apparently it interfered with what ever else she had going on. Picked the washer and dryer up next day, the ask my plywood dumper to go get it ,it seem to upset him. He rolled it up front on a dolly and turned around and left, they called him back to bring it out and load it, He rolled to my truck in the loading area, and told me he wasn't a loader. I had to go back in and ask for assistance. Will NEVER shop at lowes in Jonesboro Arkansas again Will drive the extra 5 minutes and pay more at their competitors. I have never had or witnessed bad service there.

No help at store very understaffed.

Used it once.worked fine.2half months later used it and the head started acting g up went to Lowe's spend another 25$ on a quick connect string attachment.lastedabout 5 minutes.the head assembly obviously was a reject.not even one tank of gas and won't exchange.lowes just lost my business.

I purchased carpet off the roll from my Lowes store in Woodstock Ga and was told I could have it installed within the week. Sure enough we received a call from the installers with a date and time. My husband was waiting at our rental property for three hours when the installers called to say they were waiting on the store to cut the carpet off the roll. My husband told them we would reschedule which I called immediately and was told that they had employees out sick so they were behind and could not give us a date. I called and spoke to the store manager who acted like it was no big deal although he did say he would take care of it. I called days later because I still hadn't heard from the store and spoke to a woman in the flooring department who preceded to tell me that life happens, people do get sick and I shouldn't be so impatient. I explained that this is a rental property which is why I purchased carpet that was already in the store and didn't have to be ordered because I couldn't rent it without the carpet. I told her I am losing money and a store as big as Lowes should not be affected by a couple of employees being sick. We did finally get it installed but never have I experienced such poor customer service from Lowes. I have purchased several appliances and all the carpet in my home from them so I know how it usually operates.

1. On September 6, I purchased five fans online: Order #35827619 and Order #355826926. 2.I received confirmation that provided the order details (purchase date, time, etc.). 3.At approximately, 9:30pm, I went to Lowes of Alexandria (6750 Richmond Highway . Alexandria, VA 22306). I visited the fan department upon entering the store and a gentleman asked if I needed help. I shared that I had purchased five fans online and just wanted to see the display model. The extremely polite gentleman volunteered information about the fans and answered all questions. He told me that the fans would be at the Customer Service Desk (CSD). 4.I went to the CSD and told Tracey that I had purchased fans online, provided the confirmation numbers and wanted to pick them up. 5.Tracey told me a) the fans were not at the CSD, and b) I had not purchased the fans that’s why they were not at the CSD. 6.I asked her to explain how I could have confirmation numbers if I had not made the purchases. 7.Tracey turned around, walked away, took a seat, and started doing something. She said I can still hear you. I refused to talk. When she turned back around I repeated #6. Tracey told again a) that I had not made a purchase and b) I had to go get the fans bring them to the CSD and buy them. 8.I told her that the fans were already purchased and they were supposed to be here at the CSD according to previous online experiences. I also shared that the gentleman in the fan department agreed with me. 9.Tracey told again a) that I had not made a purchase and b) I had to go get the fans bring them to the CSD and buy them. 10.I asked her what I was supposed to put them in or on. 11.Tracey told me to walk back to the fan department and someone would figure it out. 12.I went to the fan department and the gentleman placed the fans in a shopping cart per my request. I told him my challenge about convincing Tracey I had purchased the fans. He escorted me to the CSD and witnessed Tracey telling me I had not purchased the fans. 13.I asked Tracey (and he witnessed) to allow me to tell her my truth and ask clear concise questions because I did not want to get charged twice. I spoke three sentences and Tracey cut me off. I stopped talking and when she finished I started sharing again. Tracey again cut me off a second time. I told her that I am not used to people cutting me off mid-sentence for it is not effective communication. Tracey yet again cut me off and I pointed out she was doing it yet again! I told her because she will not allow me to share my truth and then ask my question: I had no idea what she could possibly be answering. 14.I attempted to share again but Tracey immediately cut me off. I requested the store manager on duty. 15.I shared with the store manager all of the above. He apologized for Tracey’s behavior and he too could not figure out why she did not believe I had purchased the fans. I shared with him that I am paying customer and I believe I have the right to ask questions – especially given the fact that a) I had used my credit card to complete the transaction online, b) received information from Lowes that the purchases had been made, c) a Lowes’ employee is telling me repeatedly that I had not made the purchase, and d) I needed to bring the fans to CSD and buy them. 16.I then encouraged the store manager to play the store recorded tape to see Tracey turning her back to me, taking a seat to do work that had nothing to do with my transaction – while she was supposed to me helping me. 17.I shared with the store manager my truth: it is always polite for a person to finish talking before one cuts them off which Tracey did several times. I shared that if Tracey could not answer my questions certainly she could have requested the help of her collogues to explain the answers – just like I did. 18.My experience with Tracey was rude and lacked all professional decorum.

We ordered a large amount of tile and was notified that it had arrived ….I drove 25 miles to pick up , they loaded up in my truck ...it was dark when I returned home ….Did not "double-check" (my fault) and our tile layers were scheduled to start the next morning ….Realized we had the wrong tile ; after 1 hr of arguing , it was determined that the Lowes man typed in the wrong color on our order , so we had 33 boxes of tile that we could not use ….Lowes was telling me that the tile might be delivered the next day but could not give me a time ….The tile layers ( whom we had been waiting on for 1 month) were due to start our job at 8 am the next morning ….at one time there was probably 4 employees half way trying to help me ….If not for a young Hispanic girl named Sara (front check area) , I would still be trying to get satisfied and get my tile ….She got on the computer and got everything straight and I got the "correct" tile that night …..Sara needs to be highly commended and rewarded as a "SPECIAL" employee in your Mt. Pleasant , Texas store ….She has more knowledge about the store merchandise and computer skills than anyone in that store ….some of the other folks involved that night could have cared less that I had a major problem, but Sara came to their rescue ….I have spent Thousands of dollars at Lowes over the years and had Sara not righted this BIG MISTAKE , I was done with Lowes …..REWARD / RECOGNIZE this young lady !!! If you need any more info , you can call me ...903-573-4417....Sincerely , Stan Wyatt ….Daingerfield , Texas 75638