Lowes Reviews and Complaints
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49
ISSUES RESOLVED
4.9K
TOTAL REVIEWS
$3.6M
CLAIMED LOSSES
$2.5K
AVG LOSS
1.3M
PAGE VIEWS
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Cons
- Customer service
- Customer service received
- Service
Pros
- Product
- Price
- Location
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Lowes - Totally dissatisfied with delivery
Ordered a $5000 generator and paid for it to be delivered. Received txt telling me when it would be delivered. It was not delivered and no call or txt was received informing me it wasn’t going to be delivered. Only when i called was I informed it was going to be an extra week before it was delivered (if then). Totally dissatisfied with the “service” maybe Home Depot is the place to shop from now on. Don’t get suckered in go to Home Depot.
Review
Service
Lowes Delivery Service
Reason of review
Problem with delivery
Lowes - Bring Home Depot to Mooresville NC
The Lowes in Mooresville NC is a joke. How can a store located in the very same town as the corporate location be so terrible. Store staff doesn't care. Stock is never out. Choices are very slim to none. For a home owner that wabts to spend thousands of dollars with a local home improvment store I have elected to suck up the drive down I-77 to Cornelius and spend my money. I just don't get it. I guess it's why Home Depot is killing them on sales and service. Wake up Lowes YOU ARE LOSING SALES AND CUSTOMERS!!!
Review
Service
Lowes Customer Care
Reason of review
Poor customer service
Lowes - Synchrony closed my account
I did like lowes . I was a good customer until my son, got into our account and wiped us out. not once but twice. that will never happen again let me tell you. I fought very hard to get all my accounts back on track. every one worked with me but synchrony. I made payments, and tried to get it back on track. it was hard. and just when I was feeling better, things were looking well, my credit report came up, I get the the message that my account was closed I know this was my sons fault, never the less , I was hurt another time. I still get teary when I think about it. may be they did me a favor. I still think they could of contacted me, somehow, and maybe helped mne work thru this. yeah synchrony bank
2 comments
Review
Product
Lowes Credit Card
Reason of review
Poor customer service
Lowes - Customer Service is a thing of the past (South Hill, Puyallup)
I made a simple purchase at the register, and the items were not within reach. I waited a full 15 minutes and demanded a refund, with no one still looking to help me with the items. Additionally, all of the lumber carts and flatbeds are full of online orders. Good luck finding an empty one for shopping! The full carts fill the aisles so that you cannot navigate down through if you are lucky enough to find an empty cart. This was in the South Hill Puyallup Lowes, and I must give credit to the cashier. She was actually trying to get someone to help me, but after fifteen minutes of standing around waiting, I had had enough. When Home Depot is right across the street, I expected them to work harder to maintain a customer that spends quite a bit of money on home improvement on an annual basis.
1 comment
Review
Service
Lowes Customer Care
Cons
- Waiting with no success
Reason of review
Order processing issue
Preferred solution
Bring Back Customer Service within the store!
Lowes - Fantastic
The contractoe for my privacy fence is the absolute BEST. Jim and his crew went above and beyond my expectations. They take PRIDE in what they do. They are super nice and clean up. I am so happy with my fence and have so many compliments. I highly recommend them.
1 comment
Review
Service
Lowes Fence Installation
Reason of review
Good quality
We had a vinyl fence installed around our community and the Lowe’s installers, installed it on the wrong property. And they now want us to pay over two thousand dollars to move it. Plus they were seen by a witness, of moving the survey stakes, that landed the fence on...
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5 comments
I’m assuming the community has Home Owners Association set up. If so, hire a lawyer to represent the HOA and let them deal with it.
Save yourself the headache. They will blame the Surveyor, the surveyor will blame them A good Attorney will sort it out and know who to go after.
Typically Lowe’s will use any means to put you off. But they seem to move relatively quickly when a lawyer gets involved.
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Review
Service
Lowes Fence Installation
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Let the company propose a solution
Poor service with Lowes and Florida state fence
Florida state fence keeps calling leaving message to have my fence uninstalled?? I opened up a Lowes credit October 2017.9months ago!! I had to dispute credit card because, Lowes executive customer Lynn Low instead of fixing my fence offered a 200.00 lowes giftcard when all I wanted was my fence corrected. Youd laugh it is only 3 panels a gate and 5 posts!! 1. I couldn't get threw to this store this went on for weeks!! I called customer service like 5 different people because, no one from the saint Petersburg fla 33713 would answer the phone. The mgmnt never tells you what part of mgmnt they are. They were suppose to come out to look at my fence....Kept ..stringing me along to waste my time. They had money on a open lowes credit card and had no fence!!! when the fence was to be installed 11/30/17 Florida State Fence kept scheduling me not asking when is good for me. I literally gave them 2 weeks of my schedules...this went on for awhile. Now, 12/12/17 was the quote day I was to have my fence installed. I had no gate and missing the right side panel . The installer says well, you wont get your fence til after Christmas!!! They truck that showed up was an imbarrasement 2002 gray dodge pick up truck that, sounded like it was going to stall out. I was trying to be fair called store in the install part. Then went tp mgmnt...still nothing. I called a customer service nothing. I called Lowes executive customer service a Lynn Low who sent the same guy that, didnt order the right panel and 2 8ft posts. This Lynn low sent them out Florida state fence without ordering the right size panel and slats they were 6 feet instead of 8 feet. Florida State Fence has these posts all different heights.The right panel is parallell….which was done by florida state fence.which lynn lowe said oh the fence was modified??? Now, if I knew how to install a fence why would I hire Lowes??? I have a bad back, knees, neck,...hello?? Basically, calling me a liar. Now,that Lynn low quote last offer heres 200.00 goft card??? I had the wrong parts for the fence in my garage for almost a month. they quote say will remove your fence and give your money back??? Do, you think I would even trust in that??? So, last 2 days ive gotten a call to ask to make an appointment to take down the fence that, I have my money towards on a lowes credit card and all I wanted was my fence install after hurricane Irma its 9 months later and still my fence hasn't been corrected. you people need to fix my fence and not charge me for a fence poor customer service. Theirs no excuse for 3 panels a gate and what 5 posts not to be install correctly....the first time.
Review
Service
Lowes Customer Care
Reason of review
Order processing issue
Don't trust LOWES!
I have had numerous problems with this company for several months. Its difficult at best to receive discounts when promised and it's difficult getting special order materials delivered, on time or otherwise. Special orders will sit in receiving a few extra days while the customer waits, without notification. When given special handling instructions they don't follow directions. when filing a protest with "customer care" instead of solving the issue they refer your complaint back to the store which wouldn't resolve the issue in the first place. I can't imagine what the CC flow chart must look like. I believe it looks like a circle complaint>store manager>customer care.back to store department manager>to customer> CC>(customer care) > to store manager>customer>CC> ETC. on and on By the time you realize your caught it's too late. Good luck to lowes and its customers see for yourself 18004456937 CC.
Review
Service
Lowes Customer Care
Cons
- Employees attitude
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Lowes in La Plata, Maryland - Poor carpet installation
I had Lowes install carpet in my home. We got high quality carpet and paid over $8,000.00. After 15 months the carpet developed rolls and ridges due to poor installation. Lowes has a one year warranty but many carpet issues develop after the 12 month warranty. I called both the local and corporate office and they were unwilling to budge on the installation issues. They didn't even acknowledge that they would look into the subcontracted installers, so the chance of this happening to someone else is a possibility. The installers did not even use a power stretcher, only a kick stretcher. At the time I thought this was a normal installation practice. After speaking with REAL professionals, I found this is a low budget install. Do not allow Lowes to install carpet in your home.
1 comment
Review
Service
Lowes Carpet Installation
Pros
- Store layout
Cons
- Installation subcontractor
- Installation
Reason of review
Bad quality
Loss
$500
Preferred solution
Let the company propose a solution
Lowes in Las Vegas, Nevada - Miscommunication
I went into the local Lowes store and was told that in order to get a quote it would cost $45 for them to come out and give me a quote. I paid the quote fee because I want to get my floors done. When the quoter arrived he told me that it would take an additional 3 days to get a quote. If I had to wait 1 week for a quote, I can only imagine how long it will take to get the job done. They are quick to get the money but to get answers it is impossible. Now I understand why they cannot be honest from the start. It would go a long way to wanting to do business with them.
Review
Service
Lowes Flooring Installation
Reason of review
Poor customer service
Loss
$45
Preferred solution
Full refund
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I did go to synchrony, and some how this was where they sent me. i'm not blaming anybody.
there is nothing anyone can do. soooo, im just not going back.
if I would have been contacted, maybe things would be different. AND, everything is automated.trying to talk to a real person is next to impossible.
First of all, why is your complaint on a Lowes board, your complaint is with Synchrony. Second, they are not responsible for rebuilding your credit. You are looking to blame others for your problems rather than placing them squarely on your son's shoulders where they belong.