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Lowes in Union City, Tennessee - Worse customer service ever!

1.0
Details
Don't hire them to do a bath tub and surround in your home. They measure wrong don't hire professional contractors, and it goes down hill from there. A 2 day installation turned into 3 months! Ugh! The delivered product that we didn't order in the store. Some cheap product was delivered--even had the price on the packaging that was rained on and the paper was yellow - a sure sign this had been sitting somewhere for a long time. No returned phone calls or emails. They said it was not their "protocol" to answer our questions. Worse customer service ever. I don't even know how you can provide such bad service. Almost like they set it up so they don't get sued!
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2 comments
Anonymous
#1553290

Don't hire Lowe's to do a home renovation. Can't believe how bad they are.

Rip you off! Save your money. Inflated prices for handyman work. They don't hire general contractors.

They hire handyman services. They changed us $1400 to haul a small truck load of items!

Anonymous
#1553292
@Oliva kell

I agree! I don't know how you can provide such horrible service.

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Review
#1333278 Review #1333278 is a subjective opinion of poster.
Service
Lowes Bathtub Installation
Reason of review
Poor customer service

Lowes - 80 year old Widow scammed!

We went to Lowes in Union City, Tennessee to make our mother/mother-in-law feel better about losing her husband of 60 years. She always wanted her bathroom renovated. We had to go back home to Albuquerque, and left her to deal with Lowes. I can't even describe the nightmare they put her through! From May to August 2018, we still don't have her bathroom done. This poor woman, who has no family or friends in this rural town had to deal with Lowes "nightmare" of a simple installation of a tub and surround. $4,500 later, as of end of August, we had to hire a professional plumber to figure out what was wrong with some of the installation. No response from Lowes; they do NOT return phone calls, pass the buck, they do NOT return emails (of course, saying it is "not their protocol" to answer my emails. I have never in my professional career of 40 years experienced such a horrible experience. I'm sure the legal system will cost more, but PLEASE! DO NOT HIRE LOWES AND TELL ALL YOUR FRIENDS AND FAMILY! That is the only way we may get justice. DO NOT BUY LOWES STOCK! We had Lowes Stock and just dumped it for Home Depot stock. I only wish we had gone to Home Depot or a local company. We felt Lowes would stand behind their commitment to an elderly widow. They do NOT CARE! So sad and I've been crying because her son and I talked her into using Lowes--the guilt is on us, too. I'm sorry, but this is really emotional. She blames us for this torture she is going through. This has torn our family apart. Thanks Lowes--you are the worse Company in the USA! You can burn in "you know what". Sorry, I'm really angry and so sad for our 80 year old widow who was trying to get over her husband's death. I guess it doesn't matter anymore. I usually stick to the "facts", but this has gone on far enough---it is beyond the "facts" That would take 30 pages of explanation. We are just plane TIRED! Drained, and sad..so sad for her and our family. our Mother/mother-in-law is sick over this...how can they not care???? Companies like this should take responsibility for what they do to people when they can't even take a bath.. she couldn't even take her bath for 2 months; she was able to take a shower, because they rigged a shower for her; she is old and likes to take a bath , and even couldn't do that for almost 2 months! UGH! That is all I have to say, hope you have a picture of what Lowes will put you through...they DON'T CARE! PROTOCOL IS THE MOST IMPORTANT THING! UGH!!!! Yuck! If I hear that "is our protocol" one more time, I might lose it completely!
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5 comments
Anonymous
#1619250

having a similar experience with a kitchen remodel. also, they damaged my bathroom wall with the remodel....the contractor felt no accountability,,

Olivia2014
#1542426

Do not hire lowes to do any home installations!

Anonymous
#1544201
@Olivia2014

Do not hire any big box hardware store to do home installations. Pay more, hire local. You get what you pay for.

Anonymous
#1620063
@Anonymous

I agree!

Anonymous
#1620065
@Olivia2014

So sad. We hire a big corporate company only to be scammed.

They are not trust worthy either.

You would think they would stand behind their name. That evidently doesn't matter anymore.

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Review
#1333232 Review #1333232 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Poor customer service

Lowes - Order status

I odered 3 doors from Lowes and still have not received my order
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Review
#1332876 Review #1332876 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Order processing issue

Lowes - Terrible hurricane shutter installation

2.0
Details
Installers did not check to make sure shutters closed and locked correctly. They left without explaining or showing how to close and lock them. They said the key was missing from the box. Then they said goodbye good luck! After many many phone calls to Lowe's, still no resolution. Finally installer came back but spoke no English. He called a friend who translated a and said they installed all the locks backward on purpose, and we just needed to get a screwdriver and reverse them after the city inspects. we tested the two in back and they do not meet correctly, and can't be secured. Finally figured out no key is needed. Still waiting on Lowe's to come out and fix the problem. We are two unhappy with the response so far after 4 weeks. We're are on our fourth person, and finally received an apology that seemed sincere. Thank God no hurricanes are brewing!
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Review
#1332869 Review #1332869 is a subjective opinion of poster.
Service
Lowes Shutter Installation
Reason of review
Bad quality

Lowes - Customer service

Terrible service. We went to buy lumber and did not know how it worked. Treated us like we were stupid! Cashier. At 7:30 am August 18,2018 was totally rude. Her name was Amy at the Battle Creek store did not want me be to watch as she rang it up,she kept giving me the evil eye!
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Review
#1332695 Review #1332695 is a subjective opinion of poster.
Service
Lowes Cashier
Reason of review
Poor customer service

Lowes - Measurements say I need 216 square feet for a 12x12 room

I paid for Lowe's to have the contractor to come out and measure a bedroom for carpeting. This room is 12x12 this is including the closet. Went up to order the carpet and the contractor put the square footage at 216. When I questioned the guy he said he had no idea and that someone would have to call the contractor to find out. Does anyone know why this # is so high? I figured square footage to be no more than 178 with the 10% extra figured in. I figure they are overcharging me by 38 x 2 square feet, for both the carpet and the padding I feel like i am being ripped off. I also had to pay a $16 fee for lead testing. Is this something everyone does for installing carpet?
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1 comment
h.kitchener
#1541958

"Lead testing?" That's a scam. And, you are correct in your math. I hope you went elsewhere for your carpet.

Review
#1332355 Review #1332355 is a subjective opinion of poster.
Service
Lowes Carpet Installation Estimate
Reason of review
Pricing issue

Lowes in Sayre, Pennsylvania - Decked by Lowe's

2.0
Details
LOWE'S sucks! had a deck installed in 2011. it has been falling apart ever since, split boards, separated areas on railing, spindles bent, the hanger brackets that support the deck underneath have separated near the entry door. boards not cut even. several steps had to be replaced within 2 months, but not all were replaced. cracked where they put screws,Lowe's refused to correct some issues, very bad customer service, deck was very expensive, not worth it!! I do not recommend them! i requested a supervisor to come out and re-inspect the deck problem, they refused. most of my calls were ignored by the manager.
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1 comment
h.kitchener
#1541960

Your problem was in having Lowe's or any big box retailer install the deck. They don't use the most competent contractors at these stores.

The other problem was in actually installing a deck----nice to look at for the first year, but then it starts falling apart and needs maintenance, etc. An all around pain in the backside.

Review
#1332312 Review #1332312 is a subjective opinion of poster.
Product
Deck Board
Cons
  • How they screwed us over on our deck
Reason of review
Damaged or defective
Preferred solution
that Lowe's do the repairs at no cost to me.
Tags
  • Non Responsive To Repair Requests

Lowes - Carpet installation completely wrong and no satisfactory resolution

1.0
Details
Lowes - Carpet installation completely wrong and no satisfactory resolution
Lowes - Carpet installation completely wrong and no satisfactory resolution

Update by user Sep 24, 2018

Finally we gave up with Lowes and signed paper with just 24% refund. But it been 2 months we haven't received our check.

There is no clarity that when I am going to get or will it get reissue if lost.

The person who is working with us is neither responding to our calls or emails. We just get automated response saying will get back to you after 6 days but no clarity on what's going on.

Original review posted by user Aug 17, 2018

My husband and I purchased a house last yr in 2017, we wanted to do house improvement/upgrate in the new house so we did some research in carpet purchase and narrowed down Lowes however Lowes did not meet our expectation at all, its so frustrating that its been 5 months now and the issue is not close to resolution. we bought carpet from Lowes at Raleigh store around 5 months ago , contractor came in the morning , after doing installation in the whole house at the end of the day they informed us that there are two different shades in the carpet and that some one will contact us shortly since contractor will report this issue with pictures and report. since then our struggle is still on, no one ofcourse contact us and we are at point that we are literally being pass from one team to another, from different people from store manager to CPD and now to sales installation team to get this resolve and yet there is no follow up and status of what is still same. its sad that we trust and choose Lowes for the business and paid upfront $6000 . This was absolutely not expectated from one of the reputed company although I am conceived now I should rather warn my friends, family, co-workers and neighbors not to purchase from Lowes. Lowes contractor lied to us and informed us about the two shade after the insallation. its been 7 months now and there is no satisfactory resolution to this situation.
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Review
#1331991 Review #1331991 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Damaged or defective
Loss
$6000
Preferred solution
Full refund

Lowes in Williamsville, New York - Bad attitude for a disable customer

2.8
Details
Shopping in Williamsville for the 24 time this summer I was helped by a man that was more interested that he was done with his shift in 20 min than to help me. 3 times he mentioned that his was shift was done in 2o min. He eventually told me to put my gloves on so we would get done faster. I bought the rest of the landscaping bricks that they had left and he and another woman helped me put them in my car. They put them in with no compassion. It marked up my door,inside trunk,dashboard and the last 2 they layed on my seat. When the door closed, they both walked away rolling their eyes and didnt bother to say thank you or good by. I have spent over the course of the the summer I have spent over $5000 with mulch,bushes flowers and brick. Then i went in the store to by a gsllon of paint. Come to find out, i was told by a staff no one was on the schedule to work that department to wait on me. Really?? I will now only be a Home Depot shopper. Shame on Lowe's. Their staff definitely needs Facepalm more training and compassion.
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1 comment
Anonymous
#1541535

I will never do business with Lowe’s again sorry this happened

Review
#1331761 Review #1331761 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes - Confusing delivery of new refrigerator ....

We've been waiting for 10 days for our new fridge from Lowes. Yesterday they told us delivery would be today .... in the afternoon. At 7AM I get a call from Lowes. I missed the call and called back. Spoke to a man that said they were already out for delivery. 20 minutes later I get another call and a different man says they haven't left the store yet and will call me later today. Meanwhile my wife gets a call and all the info goes haywire. We don't know whats going on ??? We don't even know if they have our new refrigerator as it had to be ordered. We sure wish we had made the purchase from another appliance dealer. In the interim we purchased a dorm fridge to get by with as we waited. Strongly suggest you pay a little more and buy local with someone that has a fridge in stock. These big box store purchases are not worth the hassle.
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1 comment
Anonymous
#1541207

Yes, support your neighbors, buy local! Cancel your order. I’m sure Lowe’s doesn’t know what’s going on either.

Review
#1330986 Review #1330986 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery