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Lowes - Pissed off. In Burlington NC

This was our 2nd full set of appliances from lowes. When they were delivered the 2 *** tore our new kitchen floor in 5 different places. After the first tear i showed it to them and asked them if they had a runner. They said yes but never put it down on the floor to cover it and tore our floor in 4 more huge places. The floor was less then a year old in our new house and they both acted not worried or didnt even say they were sorry. Since then we filed a claim and can not get anyone to call us back. Its going on 3 weeks now. And not even a call back. Now we have to replace the floor again which is going to cost 1600. 00 .
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1 comment
Anonymous
#1533113

call their customer care.

Review
#1316566 Review #1316566 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Damaged or defective

Lowes in Huntington Beach, California - Deceptive coupons

3.1
Details
I received a coupon from Lowe’s for $20 off if you spend over $100. I tried to order an item online for $170 but it would not take the coupon. I went to the store and the employees tried to use the coupon but they couldn’t use it either. They told me to order it online and I could pick it up at the store and pay for it and then I could use the coupon, but when I try to order it online it wouldn’t let me pick it up at the store. It was sent directly to my house. I took the receipt to the store and show them, several employees tried different ways to apply the $20 discount. Finally after many attempts one of the employees came back and said the coupon cannot be used for online orders. In large print it said “$20 off if you spend over $100.” In very fine print it said not used for online orders. I had to use a magnifying glass for the fine print. I could’ve gone to Home Depot and picked up the item that day but it was a little cheaper at Lowe’s in with a $20 discount I thought that would be a good deal. If Lowe’s carries an item that I can purchase someplace else for more money, I will buy it someplace else. If I can’t find an item someplace else or online then I’ll go to Lowe’s.
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3 comments
Anonymous
#1539952

ALWAYS read fine print on any coupon you get. no matter where it's for.

Anonymous
#1535631

Specifically says cannot be used online. Nothing they can do about that.

Anonymous
#1529259

Sounds like you need to go the eye doctor.

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Review
#1316265 Review #1316265 is a subjective opinion of poster.
Product
Lowes 20 Dollar Off Coupon
Cons
  • Deceptive advertising
Reason of review
Pricing issue
Loss
$20
Preferred solution
Lowe’s will be last on my places to buy list.
Tags
  • Miss Leading Offers

Lowes - Shipping department unprofessional

1.0
Details
I ordered an in stock refrigerator, which Lowe’s advertised free shipping even to our small town. At time of purchase I was told guaranteed delivery of two weeks. The day before the delivery date I received a voice mail from there shipping department telling me it was going to be another week for my delivery. I had purchased 150lbs of beef because of their guaranteed date. Now I have to go purchase a deep freeze so my beef does not go bad. If they would have had the professionalism to call me a week ago I could have rescheduled the beef delivery but they don’t seem to care about their customers. Just look at how bad their reviews are.
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4 comments
Anonymous
#1534602

Somehow it is someone else's fault you *** up because you bought 150 lbs of beef for a freezer that you didn't have yet...

Anonymous
#1529959

Not to worry. Lowe’s has a good sale going on right now for chest freezers! 7.1 cft ONLY $168.00.

Anonymous
#1528676

Why would you buy 150 pounds of food before you had the refrigerator? Even it it had arrived on time there may have been damage or it wouldn't work.

Anonymous
#1529955
@Anonymous

I guess that’s what you would call “He put the cart before cow.” Lol Sorry for the bad joke... I couldn’t resist.

It’s late at night and I am sitting here reading Lowe’s complants.

Oh my... I am such a loser.

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Review
#1316092 Review #1316092 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes - Bad deliveries and Customer Service

1.0
Details

Update by user Aug 29, 2018

They have done nothing to resolve my complaint and did not even question why I was cancelling MyLowes account. I have not returnded to any Lowes since the problem and now use Menards, Home Depot or Handyman Hardware.

Original review posted by user Jul 29, 2018

I placed a $2500 order for material in late April 2018, with delivery scheduled the first weekend of May. The delivery was confirmed in store, over the phone and by e-mail. I waited all day for the delivery on the scheduled day but heard nothing from the store about my delivery. I called 2 hours before the end of their delivery schedule to find out where my delivery was and they said all the deliveries for the day had gone out. They did not have answer as to why mine had not gone out. I called customer service and they said someone from the store would contact me the next day. No one from the store ever contacted me. They did try to deliver the order on Monday, when I was at work and not at my request. Since they tried to deliver the material, even though I had not approved a Monday delivery, they took the money out of my account anyway. I went to the store on Tuesday to find out why they had not delivered on Saturday, why no one had called me about not delivering the material, why they tried to deliver the material when I would not be at home and did not want it delivered then and why they had taken the money out of my account. After asking for the store manager, I was sent an assistant manager to take care of me. He had no answers for me and only offered to reschedule the delivery or give me my money back. I said I wanted my money back since they should not of taken it out of my account. I wanted to talk with the store manager about all the problems I had had and left him a letter with my concerns and questions. One of my new concerns was the fact that after they took the money out of my account without delivering the material, they were just going to wait for me to contact them. In other words they had my money and were fine with not delivering the material. After getting fed up with the local stores lack of concern and customer service I contacted their corporate offices through a direct e-mail to the president. This got me an executive customer service rep and I thought everything would be great from there. She got me set up with a meeting with the store manager, which after his apolgizing for the problems I had incurred, we got the delivery rescheduled with no fee and some discounts. Great I thought, although at this point it is 2 months later. On the delivery day this time I get a call, nevere got onbefore like I was suppose to, saying they didn't have part of the delivery and had to find another store to get it from. They had 2 weeks to get my delivery ready with everything there and still couldn't do it right. They delivered half the material that day but never contacted me about the rest of the delivery, which again I had already paid for. Eleven days later I finally contacted them, and they still had to find another store with the product. Again they had my money and were not concerened about if I got everything I ordered. If I had not called I believe they would have never delivered the rest of my material. And in the end I took the delivery for the rest of the material on a day I did not want, just because who knows what would of happened if I did not. NEVER going back to Lowes again.
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Review
#1316085 Review #1316085 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Resolved

Resolved: Lowes in Maplewood, Missouri - Cant return any item to any store even though the receipt states you can

2.7
Details

Update by user Jul 29, 2018

Offered a nice in store credit to use as I wish for my time (90 minutes), and driving to return item at a different store.

Update by user Jul 29, 2018

Update, 4 hours after the attempted return: Just received a call from the head store manager at Lowes where I was told there is no way they can do the return. The first thing he says is "I understand you were in the store earlier trying to make a return and it did not go as expected, please if you would explain to me in your own words what happened".

OK, not that's what I expect to hear...concern, admission that there was a problem and willingness to rectify it. After the explanation he states "you are correct and it was our problem and we made it yours" exactly what a customer wants to hear in a situation like this. He also mentioned that there are two other big box hardware stores within a 1/2 mile of his location...recognizing and respecting that consumers have choices and he wants my business (or someone else will get it). He then makes what I would term a more than fair offer for a in store credit that I can stop by and get from him personally next week.

That's the way its supposed to work. Folks if you know you are right and have legal and moral ground to pursuit it, do so in a non emotional but yet very persistent way and you will often be rewarded.

Original review posted by user Jul 29, 2018

Purchased a $250. Troy built string trimmer at a Lowes store I was close to. Went home and read customer reviews. Discovered that not only was that model discontinued, it had horrible reviews. The following day I went to the Lowes that was much closer to my home. They told me that they could not return the trimmer even though the box had never been opened because "it was not in inventory list" and the only thing I could do was to return it to the other Lowes store. To which I replied, my receipt is a contract, and the back of it states I can return to ANY Lowes store nation wide. Then ask for store manager, Tom, who frankly was not all that sympathetic. Folks, if you have a receipt with term and conditions and it states you can return an item to ANY store then you should be able to or its consumer fraud. After standing there for 30 minutes wile they tried to "add it to their store inventory list" but it would not let them according to their claims, I called Lowes Corporate customer service who basically told me the same thing but in a nicer way. I offered to return it to the other store, but they would need to pay me since they were hiring me to be a courier service. Basically, time is money and they broke their contract with the customer. No luck. Couple of observations: If a store make an agreement by contract (and prints it on the receipt) that you can return any (non special order) item to any store in the country within the number of days one is allowed (in this case less than 24 hours) then you'd better honor that, otherwise its fraud. Its not the customers problem to deal with the stores IT and inventory issues that they are unable to add it to their inventory Give the store manager some ability to make a decision or at least amends in cases like this. They could have accepted the refund and shipped it to the other store...but that would have involved them doing paperwork! They could have given me a $20 gift certificate, but all I received the its the only way attitude from those at the store. Bottom line: as a consumer know your rights. The terms of the sale are printed on your receipt. They are legally obligated to honor them. Ended up driving across town to return item at original store...but what it would have been 100's of miles away? When I returned to the other store, their customer service/returns told me that the first store should have been able to override this issue and take the return. Told the corporate office people to call me so we can discuss, I feel there is some entitlement to having blown 90 minutes of time and driving 15 miles out of my way to make a return. Lesson: Be the squeaky wheel when you are in the right, and hopefully it will pay off.
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Review
#1316035 Review #1316035 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Selection
Cons
  • Lack of training employees
  • Manager response
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Preferred solution
Let the company propose a solution

Lowes in Milwaukie, Oregon - Disappointed

1.0
Details
Went to Lowes with a printout from their website of the bbq that I wanted to purchase. The guy in the bbq department told me to go to customer service to make the purchase. The guy there told me that he cannot do that and to go back to the bbq area. Couldn't find anyone there for over 10 minutes. Then they wanted to send me back to customer service. I was soooooo done. I guess that Lowes doesn't want to sell bbqs. BTW the guy in customer service seemed sincere that he couldn't do anything to help. The guys in bbq couldn't care less. This is ridiculous that the guys on the floor don't want to help let alone sell products that i was ready to buy
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Review
#1315619 Review #1315619 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Sanford, North Carolina - Poor service

3.5
Details
Paint counter Lowe’s employee walked away, even with me saying excuse me, pressed the button at the service desk an they came back with an attitude “ individual was just standing at the other end of the isle away from the paint counter”. Finish shopping went to check out an register operator double charged I asked to have it removed again attitude an as I watched put it back on this went on three times I had to ask for the extra charge to be removed, continued comments an attitude again, I just stood in shock.
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2 comments
Anonymous
#1528174

Were you double charged for the paint or did you see a second line added for recycling? In my state there is a state mandated recycling charge added to every paint purchase that has to show up as a separate line on the receipt. It isn't something you can refuse or they can remove.

Anonymous
#1637015
@Anonymous

No actual double charge for items being bought other than the paint. It was clearly seen due to cost of item a double charge.

I have continued to utilize this same establishment an if certain individuals are working will use other avenues.

I have watched them repeatedly give bad advice, wrong information an poor service. Being the major and only type of store in general area there is little other options.

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Review
#1315488 Review #1315488 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Problems with payment

Lowes - Worst shed installation experience EVER!

2.8
Details
Lowes - Worst shed installation experience EVER!
Lowes - Worst shed installation experience EVER!
Lowes - Worst shed installation experience EVER!
Lowes - Worst shed installation experience EVER!
Lowes - Worst shed installation experience EVER!
Lowes - Worst shed installation experience EVER!
We bought a $2,500 + shed from Lowes and had them deliver and install. 1st, i understand there is a LONG wait for installation due to its summer, so popular time to get one. But we had to wait about 6 weeks to have it installed. Then a contractor hired from Lowes to install. He put it up wayyy too high, it was not really leveled that well, and there are SOOO many gaps and places that the wood isn't even nailed to the rest of the floor/sides/roof. We will NEVER buy a shed from Lowes again!! Way too overpriced for the cheap materials used and terrible installation!
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2 comments
Anonymous
#1534815

Sheds aren't made to be completely weather proof. If you want that then you can grab some spray foam and seal up the cracks yourself.

Anonymous
#1528209

That even looks flimsy and crummy from here ...

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Review
#1315444 Review #1315444 is a subjective opinion of poster.
Service
Lowes Shed Installation
Reason of review
Bad quality

Lowes - Lie after lies

I wrote an review two days ago about Lowe’s delaying our floor installation from 2 weeks to one month, and they were supposed to come yesterday 7/27, and I thought our nightmare would be over. Guess what? They didn’t show up and told us their truck broken down (but Lowe’s installation office told us they were overbooked, so go figure!) They promised us that they would come and install today. We’ve been calling all day today but phone never get answered. I don’t know how Lowe’s feels about their customers. We have handyman in our house, so I would definitely not use Lowe’s in the future.
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Review
#1315334 Review #1315334 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Reason of review
Order processing issue

Lowes in Forest City, North Carolina - Carpet installation nightmare

I bought carpet for one bedroom because they said free delivery, installation and removal. I explained that I would be renting out the place next month and must have the carpet installed three weeks after I paid for it. No problem I was told. The carpet arrived at Lowes within 5 days. Service Pro, their sub didn’t have time to measure the room for a month. I talked the guy into an appointment 2 weeks after the carpet arrived. Both Lowes and the measuring guy said the installers would come within 72 hours. HA! Never called, never showed. BTW, I agree with the bate and switch review because the installer ( free) told me I need 28 linear feet of 12’ padding to cover my 12x 16 floor. I called Lowes and Service Pro 3 times a day- then started showing up at Lowes customer service every day this week. Promises promises. Lowes has an incompitant and devious sub contractor and zero control despite “ urgent requests and expedited order. I leave my summer cabin tomorrow never having been contacted by the installer despite numerous promises by all levels of Lowes Forest City staff. The rental starts in ine week. We have no local family to oversee the workers. So am I supposed to fly back to get my free installation?
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2 comments
Anonymous
#1636818

Contact Lowe's installation management team (could be in the store or in a call center), explain the situation, and let them know the details of your situation and let them know that you have no other option than to hire your own subcontractor to be there for the install and to act on your behalf. Tell them that you understand that this is an installer created issue and that you expect to be reimbursed for the additional expense and ask that they charge the installer to cover the reimbursement.

If you don't get the answer you want from the first person, ask to speak to their manager.

You could also dangle this in front of the installer (the threat of losing money is a good way to move yourself to the front of their line)... It may get it installed before you leave...

Anonymous
#1636819
@anonymous

just realized this was from 7 months ago...

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Review
#1314955 Review #1314955 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Poor customer service