Lowes Reviews

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Lawn Mower Disappeared

In MA, we had a tax holiday last weekend and beforehand I had pre-ordered a John Deere mower to pick up on the weekend. After calling multiple times to confirm the mower was "ready" I drove up to the store with my trailer. After arriving and several minutes later I was told that there is actually no working mower in stock but they would call me next week after they made an order. Well, darn, this pre-order process didn't work as expected, I thought I'd give them the time to get their house in order. Next week rolls around and I still have no follow up from the store even though I've been charged for this mower already. After more calls, I was eventually told that this mower is no longer in stock period. Okay, well it was in stock when I pre-ordered but I guess I understand...companies discontinue things. It happens. *** luck. But after cross-checking that information in the lowes app I found SEVERAL stores in the south where this model was in stock. Was this an error on their part? Did they lie to me? After calling back with this information, I was told it's not "cost effective" for them to ship from the south and I can try to find an alternative but it won't be the john deere. In what world is this an acceptable experience? It highlights how Lowes is prioritizing "cost effectiveness" over customer experience, even when it comes to rectifying an issue that started with them. Anyways, after trying to escalate it through the corporate ladder and waiting on the phone for hours, I was pointed back to the store I originally had an issue with and told to "call them directly". I'm still without a mower and have been charged nearly $2500. As others have alluded to, Lowes makes it really easy to give them money, but they don't provide the goods or services that were purchased.

User's recommendation: Purchase from a company that understands the value of customer service.

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1 comment
#1921527

Why buy it at Lowes in the first place? You can buy the same tractors at a John Deere dealer for the same price.

If you need service it will end up going to a dealer anyway and you can bet the tractors they sold will get priority.

You will also find higher quality models available at the dealer that you won't find in a big box store. It's worth considering paying a little more for a mower that will last longer if you can afford it.

ID
#2156554 Review #2156554 is a subjective opinion of poster.
Location
Springfield, Massachusetts
Loss
$2348
Preferred solution
Deliver product or service ordered
New Reviewer
After carpet was installed by Lowes I had several doors that wouldnt open or close. Called Lowes customer care; Lowes store; the carpet installers and no one was able to do anything. I called over 12 times and was hung up on; told manager would call back and never did;...
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4 comments
#1921113

Why would they be responsible for trimming your doors boomer? All carpet installers expect a cleared out room.

Trimming doors is not part of the installation.

Done be stupid. And don’t post your age or what you had to do with the doors.

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ID
#2155364 Review #2155364 is a subjective opinion of poster.
Location
Saint John, Indiana
Service
Lowes Installation
Cons
  • No follow through on commitments made
  • Very upset and will give home depot a shot for awhile
Loss
$400
Preferred solution
Price reduction

Silding door installation

On Monday 8/31 they sent me an email that I would be contacted within 24 hours its Saturday 9/5 and still no contact from Lowes
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ID
#2154265 Review #2154265 is a subjective opinion of poster.
Location
King Of Prussia, Pennsylvania

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New Reviewer

Rebate scam

I bought paint in April and was promised a rebate weeks and weeks went by and I was then told I had to resubmit everything because they couldnt find it and it would be another 6 to 8 weeks. Its Ben 10 weeks I called to complain again and was told itll be another 6 to 8 weeks. Management at Lowes needs to all roll up their sleeves and get going on this or theyre going to be faced with legal claims.

User's recommendation: Management at Lowe’s needs to all roll up their sleeves and get going on this or they’re going to be faced with legal claims.

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ID
#2153078 Review #2153078 is a subjective opinion of poster.
Location
Oak Park Heights, Minnesota
Service
Lowes Customer Care
Loss
$90
Preferred solution
Let the company propose a solution

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New Reviewer

Lowes did not refund my debit card.

I purchased 2 plant containers, and they were too small for my house. I returned them the very same day. With receipt in hand, I asked my full refund to be placed back on my debit card and 20 days later I still don't have my refund. How can Home Depot provide a full refund back to my bank account the same day but Lowes can't? I've attempted many times to contact customer care at 800-445-**** only to be on hold for over 30 minutes and I still can't speak to a live person. I'm very displeased with the refund process and nowhere on the return policy does it say a refund may take over 15 days to appear back on to your account. I've decided not to buy from Lowes anymore if Home Depot is just across the street from me and the return process with Home Depot is seamless and effortless. Adios Lowes!

User's recommendation: Don't plan on doing a return with Lowes and ask for the money to go back to your debit card, you won't receive it.

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ID
#2152364 Review #2152364 is a subjective opinion of poster.
Loss
$53
Preferred solution
Full refund
HEADLINE During the pandemic, Lowes has certainly retained the ability to TAKE customers' money the moment a purchase is made.....BUT...they have not applied the same level of time, attention or resources to ensuring that they GIVE customers the money they are owed via...
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1 comment
#1920321

Then stop shopping there and shop wherever it is that fits into your perfect world.

ID
#2151988 Review #2151988 is a subjective opinion of poster.
Location
Brownsburg, Indiana

SUPER SLOW DELIVERIES SHOULD MAKE YOU OBSOLETE SOON

IM AMAZAED THAT AMAZON HAS ALMOST EVERYTHING YOU HAVE BUT THE DELIVERY TIMES ARE ABOUT 1/10 OF YOUR DELIVERY TIMES .HOW DO YOU EXPECT TO STAY COMPETITIVE. I ORDERED BLINDS ON LOWES SITE THINKING AT WORST MAYBE 2 WEEKS SINCE AMAZON CAN DELIVER IN A COUPLE DAYS. BUT ALMOST FELL OFF MY CHAIR WHEN I GOT AN EMAIL SAYING IT WOULD BE A MONTH AND A HALF. WHAT THE HEEL ARE YOU CLOWNS DOING THIS IS A *** JOKE.

User's recommendation: DONT ORDER FROM LOWES UNLESS YOU HAVE AT LEAST A FEW MONTHS OF LEADTIME FOR YOUR PRODUCT.

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2 comments
#1920322

Stop telling a store how to operate. Go to Amazon boomer.

#1920157

Lowes is a big box retail store where the concentration is selling products in their stores versus an on-line store like Amazon. If you are looking to pick up a product today got to Lowes, if you want to order it on-line use Amazon.

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ID
#2150906 Review #2150906 is a subjective opinion of poster.
Location
Hawthorne, California
New Reviewer

SEVERLY DISRESPECTED BY LOWES IN WRONG INFORMATION GIVEN TO CONTACT 1-80*-445-**** TO ENROLL FOR VETERAN DISCOUNT AND AFTER WAITING ALMOST 40 MINUTES THEN I WAS TOLD TO GO ON LINE AS A MUST AND AFTER

9/3/2020 AFTER ALL THAT FRUSTRATION HUMILIATION AND GOING ON LINE AND PROVIDING ALL REQUESTED DETAILS THE SITE WOULDN'T ACCEPT OR PROCESS MY DD-214 TO SHOW MY HONORABLE DISCHARGE !! IF LOWES WISHES TO RETAIN OUR MANY YEARS OF SUPPORT OF LOWES , LOWES WILL ARRANGE FOR ME TO BRING MY DD-214 TO MY CROSSVILLE TN. STORE AND COMPLETE THE PROCESS FOR MY VETERAN'S DISCOUNT AND MY LOWES CARD OR WE WILL HAVE TO CONSIDER SEPERATING FROM ANY RELATIONSHIP WITH LOWES AT ALL IN ANYWAY !! MILTON RUBIN - msrfile@***.com 931-788-**** TRAININGENVIRONMENT WORLDWIDE CORPORATE SEREVICES AT THE MINIMUM I EXPECT A RESOLUTION CONTACT FROM LOWES AS SOON AS POSSIBLE !!
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1 comment
#1920323

Bye.

ID
#2150798 Review #2150798 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

No Rebate

Update by user Sep 10, 2020

I filed an online complaint with my state's attorney General on Tuesday. Today is Thursday and I got a call from Lowe's corporate customer service.

No resolution, but it got their attention. I suggest anyone else waiting on a rebate do the same and pile on the pressure.

They made all that money in the first half being counted as an essential business. They should be able to pay their rebates as advertised.

Original review posted by user Sep 03, 2020
I purchased Kitchen cabinets at Lowes with a 10% rebate offer in 6 to 8 weeks. They never paid. We called and they told us they changed systems and we had to resubmit. Luckily we had our paperwork, but this is just corporate greed. They are holding on to my moeny as long as they can. Lowes has their HQ in North Carolina, I called the Fox 46 New Channel to ask them to investigate. Please call them too and help build the story. (704) 944-****.

User's recommendation: Dont count on anything moving fast.

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ID
#2149865 Review #2149865 is a subjective opinion of poster.
Location
Shelby, North Carolina
Loss
$700
Preferred solution
Let the company propose a solution

Customer dissatisfaction

Special ordered a standard slider, was asked 5 times which way it opened and explained a left to right opener is what we needed. We also ordered a pantry door.Since it was a special order would take 2-3 weeks which was ok. When the pantry door arrived it was not wrapped very well and was filthy, when we went to install also was bowed a little and had a few knicks in the door. When we got the old slider out and was ready to install, we noticed it was NOT a left to right but just the opposite. We contacted the local store and finally got a hold of someone who said oh it is generic and you just had to reverse everything. The rail on bottom, the slider, the locks and handles. We said if they are generic why did they special order and ask 5 x what way to open?? Reversing the door was not easy and took a heck of a long time....really frustrating. NO explanations about if they are generic why not tell us when purchasing.

User's recommendation: When purchasing a slider, ask if it is generic because a real hassle to switch.

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ID
#2149302 Review #2149302 is a subjective opinion of poster.
Pros
  • Veteran discount
  • Close to home
  • Price
Cons
  • Poor quality of delivered product
  • Some not all very unqualified sales people
Loss
$50
Preferred solution
Price reduction
New Reviewer

Excellent Customer Service

I did a survey online for the person who sold me my freezer and the 2 young guys that delivered it should also be recognized. They were very perfessional and courteous while they were here. I feel like the delivery people should also be recognized for their outstanding service. I thank Lowe's for their business and I will certainly be doing more shopping at Lowe's.
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ID
#2149219 Review #2149219 is a subjective opinion of poster.
Location
Sedalia, Missouri
Service
Lowes Customer Care
Pros
  • I like the customer service

The 80’s

I remember when you could call and get a helpful human. They dont give a sht anymore. If you work for Lowes and are reading this. Your job is next. I tried for 2 Hours to get a human on the phone. My father who has had a six figure salary for thirty years tried to get a comfy retirement gig there in the plumbing department. He was immediately made one of their glorified stockers making nothing. He was smart enough to quit. Hope artificial intelligence rapes all your CEOs with aids covered horse *** *** Lowes... I would rather shape wood with a fuqin spoon than ever buy from you again....
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3 comments
#1919998

How is your loss $1000?

#1919859

Who the *** do you or anyone else think they are looking for a “comfy gig” here. His past six figure salary is a joke at Lowe’s boomer.

#1919728

How do you think big box stores keep their prices low? They hire as few people as possible and pay them as little as possible.

Your father isn't going to find a 6 figure income working the sales floor of a big box store. Perhaps after years working for minimal pay he could get into store management and possibly see 6 figures.

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ID
#2149204 Review #2149204 is a subjective opinion of poster.
Location
Durant, Oklahoma
Loss
$1000

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Verified Reviewer
New Reviewer

Worthless

5 year warranty was explained to me as being *on top* of the 1 year LG warranty for my fridge. Turns out that the 5 year runs concurrently with the 1 year LG warranty. So, 5 years and 3 weeks to the day, the fridge goes out--nice, LG, can't make a fridge that last longer than 5 years-and Lowe's won't do anything. "Sorry, that's just bad luck." Will never buy from Lowes again. So, beware, they explain it as a 6 year warranty, but it is not.

User's recommendation: Do not buy at Lowe's and do not buy LG product for refrigeration.

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1 comment
#1919730

Have you read the contract they provided when you bought the service plan? It should tell you if it starts at the day of purchase or after a year.

ID
#2148731 Review #2148731 is a subjective opinion of poster.
Product
Lowes Refrigerator Warranty
Loss
$2000
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Lowes protection plan is the run around plan

Lowes protection plan is the run around plan
Lowes protection plan is the run around plan
Purchased a Whirlpool all in one washer dryer combo from Lowes. One year later problem with no drain of water after cycle. Time to use the $200 warranty. On hold for over an hour. Waited days for tech only to be told on arrival hed never worked on a unit like this one. Never touched or made a diagnosis but collected from Lowes for trip and diagnosis. Was told tech would need to be whirlpool certified this happened three more times as they booked 4 different companies but none certified. Last guy out did nothing but drain water and said it was the pump. Pump was on back order (none available) I did some investigating on my own and was told whirlpool was shut down due to Covid. So after about 5 weeks, many conversations with store manager letting them know they sold me a machine and warranty for $1,550.00 but couldnt seem to get it fixed, they decided to reimburse me full purchase price. After that was done, I took the pump out myself, disassembled and found a hairpin lodged. Reassembled and machine works as new. To ad insult to injury, I was reimbursed with a Lowes gift card not a check which I requested. Either of the techs that came could of fixed. It took me about 45 minutes. About 6 weeks without washing machine that could have been back online within minutes. Now I have no warranty and a card to go buy more stuff from a company Im not happy with over this fiasco. Every time you call you will be on hold for a LONG time

User's recommendation: Don’t waste your money on the protection plan.

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7 comments
#1919863

The hair pin probably would have invalidated your warranty due to negligence on your part. You made out boomer pig.

#1919877
@PissedConsumer1919863

Not so junior Warranty not void because of hairpin That’s a ludicrous assumption

#1919861

You totally made out on the deal. Stop complaining boomer!

#1919880
@PissedConsumer1919861

Who you working for here. Peace, love, let’s all get along . NO

#1919217

What are you complaining about? They let you keep the washing machine that is now working and you have $1550 to spend at their store.

Sounds like you got a great deal.

All over a problem caused by someone in your house putting something in the machine that shouldn't have been there. Most people would be thrilled to get the deal you got.

#1919381
@PissedConsumer1919217

Month and a half with no washer because of incompetent service techs, Many hours on hold with the understaffed plan line, only when I raised *** with the store manager where I bought did I get some movement. No the Bobby pin shouldn’t have made it into the machine, through the filter and into the pump, but that’s what warranties are for.

Good thing I have mechanical knowledge and knew what to do. That’s the only upside.

They didn’t “let” me keep it, that’s part of the buy out.The point is they sold me a machine that they couldn’t get fixed and wasted a lot of time with the run around. I plan to let the world know

#1919382
@PissedConsumer1919217

I’m complaining about incompetence and misrepresentation on the part of Lowes protection plan. Relativity in regards to I got a great deal compared to most doesn’t enter in to the equation

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ID
#2148242 Review #2148242 is a subjective opinion of poster.
Location
White Settlement, Texas
Service
Lowes Washing Machine Repair
Cons
  • Protection plan is a farce
  • Extended warranty service
  • Just delay and then delay some more
Preferred solution
Let the company propose a solution

Harassed by employee

A (former) acquaintance denied knowing us as a store greeter. Used f bomb when he was confronted by us not knowing us at all. (Stemmed from past history dealings with them.)

User's recommendation: Let employee go.

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1 comment
#1919864

OP is a loser for not posting more info.

ID
#2147080 Review #2147080 is a subjective opinion of poster.
Location
Catskill, New York