Lowes
Reviews and Complaints
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Verified Reviewer | Nashua, New HampshireIncomplete kitchen after seven months
- Disaster
- Disorganized and general absence of concern about customers
Preferred solution: Let the company propose a solution
User's recommendation: Shop anywhere but lying Lowe’s!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Birmingham, AlabamaShare service experience
- Cabinet personnel are good
- Lack of communtication
- No follow up to ensure complete service
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Verified Reviewer | Springfield, MassachusettsDespicable Customer Service
ON APRIL 3,2021, I MADE A ONLINE PURCHASE IN THE AMOUNT OF $177.65, TO BE PICK UP VIA CURBSIDE.
WENT TO STORE AT 5:15 P.M. PER EMAIL THAT MY ORDER WAS FULFILLED.
NOTIFIED BY EAST SPRINGFIELD STORE THAT I WAS HERE TO PICK UP MY ORDER.
WAITED IN PARKING LOT, FOR CURBSIDE PICKUP FOR OVER 45 MINUTES.
WENT INTO STORE, ORDER WAS NEVER PICK. I WAS INSTRUCTED LIKE A CHILD BY CASHIER TO PLEASE BE PATIENT.
I TOLD THE CASHIER AND SHOW HER ALL THE EMAILS AND COMMUNICATIONS THAT MY ORDER WAS READY AND EVEN TO THE EFFECT THAT YOUR OWN WEBSITE AND TECHNICAL INFORMATION SHOW THAT THE STORE WAS CLOSE.
I (CASHIER) CANNOT EXPLAIN THAT, MAYBE IT IS YOU, EXCUSE ME. I AM NOT STUPID. WHERE IS MY MERCHANDISE.
BEAR WITH US, JUST WAIT A LITTLE LONGER, (REALLY).
THREE HOURS IN THE PARKING LOT, IN AND OUT OF THE STORE. (FYI, I SEPARATE MY SHOULDER AND UNABLE TO LIFT THE LUMBER DUE TO AN INJURY.) THIS IS WHY I CHOSE CURBSIDE!!!!!!!!
I AM NOW FURIOUS!
RETURN TO CLOSE STORE, REFER TO MY SCREENSHOTS! (I AM THE EDUCATED ONE!)
WE DO NOT HAVE THE ITEMS IN STOCK (CASHIER INDICATES TO ME, AFTER THREE HOURS OF BLEEPING WITH ME.) I HAVE EVERY RIGHT TO BE UPSET NOW!
EXCUSE ME, AS AN EDUCATED IDIOT, ACCORDING TO YOUR INVENTORY, AND ONLINE INVENTORY, YOU HAVE THE ITEMS IN STOCK. I ACTUALLY WALK THE STORE; IN TWO MINUTES I FIND EVERYTHING.
I AM ABOUT TO FLIP A LID!
OH, I SEE (CASHIER AND A MYSTERIOUS WOMAN) WE WILL DELIVER YOUR ITEMS FOR FREE. NO DELIVERY CHARGE, BUT HERE IS THE KICKER, YOU HAVE TO WAIT UNTIL FRIDAY!
MY CARPENTER WILL NOT BE AVAILABLE ON FRIDAY!
LOWES CLAIM WILL NOT CHARGE FOR DELIVERY, BULL! MY BANKING ACCOUNT SHOWS LOWES CHARGE ME $177.65 PLUS $65.00 YOU ARE HOLDING MY MONEY HOSTAGE! WHAT IS WRONG WITH LOWES, YOU ARE A 90 BILLION DOLLAR BUSINESS, THAT IS NOT ENOUGH MONEY, SO YOU STILL WANT MORE!
NO MATERIALS, I HAVE TO WAIT, WHEN ORIGINAL I JUST WANTED CURBSIDE PICKUP ON SATURDAY, NOT MONDAY OR FRIDAY! YOU ARE HOLDING MY HARD EARN MONEY HOSTAGE, TREATED ME LIKE CRAP!
NOW I HAVE TO WAIT BECAUSE, YES LOWES STATED TO ME TODAY, YES WE HAVE YOUR ORDER ALL READY. MAKING ME MAKE AN EXTRA TRIP, WASTING MY GAS TIME AND ENERGY! BEYOND UPSET, FREAKING FURIOUS! HOW DO YOU GET AWAY WITH TREATING PEOPLE LIKE CRAP! HOLDING MY MONEY HOSTAGE MAKING ME WAIT NOW. MY CARPENTER IS GONE! WHAT IS WRONG WITH YOU!
ANSWER ME NOW!
A CUSTOMER WHO WAS TREATED LIKE DIRT
MARIA MIDURA
BY THE WAY I FAX OVER EVERYTHING TO PROVE THE TECHNICAL PROBLEMS, SCREEN SHOTS, DELIVERY FEES THE ENTIRE NINE YARDS! SELFIES OF MERCHANDISE. I LOST MY CARPENTER! *** THATS MONEY!
- Lack of management
- Lack of responsiveness
Preferred solution: Let's see, I lost my carpenter! That's money I cannot get back. What do I get, Nick Porter, nah nah man. We aren't responsible for that! Well nah nah man I am a woman *** You do not speak to me that way! You are absolutely responsible!
User's recommendation: Don't waste you time with curbside, don't waste your time even trying to call their 800 number on hold for freaking hours no days!
Lowe’s canceled an order that I have been waiting to have delivered that I paid for since May!!
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Verified Reviewer | Aurora, ColoradoTracking down an online Order - Lowes store or customer carehas not been able to help
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Norfolk, VirginiaOnline order
User's recommendation: Order from Amazon
Refrigerator not working right and freezer icing up on back wall
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | West Saint Paul, MinnesotaProblem with delivery, and calls to customer service result in 1 hour hold times with no contact with a human
Preferred solution: Full refund
Custom Cabinets order a disaster
In short, ordered white farmhouse Diamond custom cabinets assembled. 2 doors came out to partial shipment, they were grey.
Couldnt wait for another 8-12 weeks for new cabinets so decided to use them. Offered 10.% refund. Havent seen it yet then v, yes theres more. While installers were installing the cabinets one wall then the next wall when it came time to do the corner wall with the refrigerator and big cabinets it came to their attention that the designer ordered 42 inch cabinets which would not fit with the 12 inch top for a glass cabinets and 6 inch crown molding.
Advised lows of another mistake and theyre only solution so far given to me by the associate who did the order was they would be by tomorrow to pick up the cabinets to return them and order the 36 inch cabinets they shouldve ordered to begin with so therefore I would be without kitchen cabinets for another 8 to 12 weeks no mention about the 10% that they offered to begin with for the mistake in the color and no call from a manager. Only way the cabinets would work is if I dropped them down 6 inches which would make my space between my countertop and the bottom of my cabinets 12 inches which is unfathomable.
Lowes still has no
Resolution and although I have called the complaint number twice on the color and the timeline of receiving them the third call today after waiting on hold almost an hour for a wrap I gave them my story of whats been going on and how upset I am and then the middle of the conversation the call was disconnected. Still no resolution stuck with gray cabinets that dont fit
User's recommendation: Never shop at Lowe’s for anything especially custom cabinets and appliances
Bad service
- Location
User's recommendation: Find a different Lowe’s even if you have to drive a bit further
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Gautier, MississippiMy washer broke down maytag
Preferred solution: Just get my washer running
Made an online order had it confirmed because I was speaking TO A PERSON WHO HAD ALL OF MY CONTACT INFO. Felt so relieved and waited ver excitedly only to find out there was a glitch in payment and NO
User's recommendation: Not for online unless you get info such as Id person and check repeatedly on order
Hacer valida la garantia de una lavadora
Energizer battery 5 dollar rewards
- Rebates not honored
Preferred solution: Full refund
User's recommendation: Don’t trust Lowes-Energizer rebates
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Richland, PennsylvaniaPoor customer service
Preferred solution: Provide better training to staff. When having trouble, call for assistance. When it is time for your break, tell people standing in line.
User's recommendation: Poor customer Service
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