Clinton R Uim

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Nashua, New Hampshire

Incomplete kitchen after seven months

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
After placing an order with the Nashua Lowes am still waiting for kitchen to be completed seven months later. Worst service in the entire country. I have made close to 50 calls to the store and many different associates, the salesman Keagan has lied on multiple occasions regarding the kitchen, he is the most blatant lied that I have ever encountered and the store manager and district manager know of going lying to customers and do nothing to solve the issue. A total disgrace!!
View full review
Pros:
  • Disaster
Cons:
  • Disorganized and general absence of concern about customers

Preferred solution: Let the company propose a solution

User's recommendation: Shop anywhere but lying Lowe’s!!!!

Robert L Kog

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Birmingham, Alabama

Share service experience

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Installed sales, poor communications,poor follow up, lack of pro-active strategy to ensure on time installation. installation was good. Tile department people were no help and inexperienced, even counterproductive. Appliance dept failed to schedule install even after my 2 follow up contacts. ASM finally got it scheduled. No one confirmed appointment and did not show on time. We had to call installation dept. Installers had confusion and lost track.
View full review
Pros:
  • Cabinet personnel are good
Cons:
  • Lack of communtication
  • No follow up to ensure complete service
Maria M Lzp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Springfield, Massachusetts

Despicable Customer Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

ON APRIL 3,2021, I MADE A ONLINE PURCHASE IN THE AMOUNT OF $177.65, TO BE PICK UP VIA CURBSIDE.

WENT TO STORE AT 5:15 P.M. PER EMAIL THAT MY ORDER WAS FULFILLED.

NOTIFIED BY EAST SPRINGFIELD STORE THAT I WAS HERE TO PICK UP MY ORDER.

WAITED IN PARKING LOT, FOR CURBSIDE PICKUP FOR OVER 45 MINUTES.

WENT INTO STORE, ORDER WAS NEVER PICK. I WAS INSTRUCTED LIKE A CHILD BY CASHIER TO PLEASE BE PATIENT.

I TOLD THE CASHIER AND SHOW HER ALL THE EMAILS AND COMMUNICATIONS THAT MY ORDER WAS READY AND EVEN TO THE EFFECT THAT YOUR OWN WEBSITE AND TECHNICAL INFORMATION SHOW THAT THE STORE WAS CLOSE.

I (CASHIER) CANNOT EXPLAIN THAT, MAYBE IT IS YOU, EXCUSE ME. I AM NOT STUPID. WHERE IS MY MERCHANDISE.

BEAR WITH US, JUST WAIT A LITTLE LONGER, (REALLY).

THREE HOURS IN THE PARKING LOT, IN AND OUT OF THE STORE. (FYI, I SEPARATE MY SHOULDER AND UNABLE TO LIFT THE LUMBER DUE TO AN INJURY.) THIS IS WHY I CHOSE CURBSIDE!!!!!!!!

I AM NOW FURIOUS!

RETURN TO CLOSE STORE, REFER TO MY SCREENSHOTS! (I AM THE EDUCATED ONE!)

WE DO NOT HAVE THE ITEMS IN STOCK (CASHIER INDICATES TO ME, AFTER THREE HOURS OF BLEEPING WITH ME.) I HAVE EVERY RIGHT TO BE UPSET NOW!

EXCUSE ME, AS AN EDUCATED IDIOT, ACCORDING TO YOUR INVENTORY, AND ONLINE INVENTORY, YOU HAVE THE ITEMS IN STOCK. I ACTUALLY WALK THE STORE; IN TWO MINUTES I FIND EVERYTHING.

I AM ABOUT TO FLIP A LID!

OH, I SEE (CASHIER AND A MYSTERIOUS WOMAN) WE WILL DELIVER YOUR ITEMS FOR FREE. NO DELIVERY CHARGE, BUT HERE IS THE KICKER, YOU HAVE TO WAIT UNTIL FRIDAY!

MY CARPENTER WILL NOT BE AVAILABLE ON FRIDAY!

LOWES CLAIM WILL NOT CHARGE FOR DELIVERY, BULL! MY BANKING ACCOUNT SHOWS LOWES CHARGE ME $177.65 PLUS $65.00 YOU ARE HOLDING MY MONEY HOSTAGE! WHAT IS WRONG WITH LOWES, YOU ARE A 90 BILLION DOLLAR BUSINESS, THAT IS NOT ENOUGH MONEY, SO YOU STILL WANT MORE!

NO MATERIALS, I HAVE TO WAIT, WHEN ORIGINAL I JUST WANTED CURBSIDE PICKUP ON SATURDAY, NOT MONDAY OR FRIDAY! YOU ARE HOLDING MY HARD EARN MONEY HOSTAGE, TREATED ME LIKE CRAP!

NOW I HAVE TO WAIT BECAUSE, YES LOWES STATED TO ME TODAY, YES WE HAVE YOUR ORDER ALL READY. MAKING ME MAKE AN EXTRA TRIP, WASTING MY GAS TIME AND ENERGY! BEYOND UPSET, FREAKING FURIOUS! HOW DO YOU GET AWAY WITH TREATING PEOPLE LIKE CRAP! HOLDING MY MONEY HOSTAGE MAKING ME WAIT NOW. MY CARPENTER IS GONE! WHAT IS WRONG WITH YOU!

ANSWER ME NOW!

A CUSTOMER WHO WAS TREATED LIKE DIRT

MARIA MIDURA

BY THE WAY I FAX OVER EVERYTHING TO PROVE THE TECHNICAL PROBLEMS, SCREEN SHOTS, DELIVERY FEES THE ENTIRE NINE YARDS! SELFIES OF MERCHANDISE. I LOST MY CARPENTER! *** THATS MONEY!

View full review
Loss:
$250
Cons:
  • Lack of management
  • Lack of responsiveness

Preferred solution: Let's see, I lost my carpenter! That's money I cannot get back. What do I get, Nick Porter, nah nah man. We aren't responsible for that! Well nah nah man I am a woman *** You do not speak to me that way! You are absolutely responsible!

User's recommendation: Don't waste you time with curbside, don't waste your time even trying to call their 800 number on hold for freaking hours no days!

1 comment
Guest

Stop shouting in all caps

Aaditya Wco
map-marker Brentwood, Tennessee

Lowe’s canceled an order that I have been waiting to have delivered that I paid for since May!!

This is still not resolved. I got a call that my chair would be delivered Aug 11 but it was not. Where is my chair? Today is Sept 1. I'm giving up on Lowe's and shopping at Home Depot from now on. Cindy Martin
View full review
andrew h Neh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Aurora, Colorado

Tracking down an online Order - Lowes store or customer carehas not been able to help

Why is it that nobody in the Lowes organization can help me with my order. Nobody knows where it is. Nobody is able to answer the phone. Everybody wants to transfer me. Order Number 87066****. Placed July 7. This is ridiculous. Rogue XT Stainless Steel 4-Burner Natural Gas Grill with Integrated Smoker Box Item #197**** Model #RXT525NSS-1-A $849.00 /ea. QTY 1 The order had a delivery date to the store of July 21. It's now July 27! Please fix this and call me or email me direct to resolve. Very very disappointing.
View full review

Preferred solution: Deliver product or service ordered

Delaynie Kiq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Norfolk, Virginia

Online order

I ordered my tent on the 15th of July I was told my order will be in on the 21st it is now the 27th of July my function is in about 8 days and I have no tent but you already took my money for my tent So at what point will I get my tent. The funny thing is you already took my payment from out of my account but you never delivered no product. And when you called the store they tell you all sorts of lies that your product is on the truck and it's in the back needs to be unloaded and then you called back 2 hours later and you get another story that the stuff is being shipped and hasn't arrived to the store yet. Somebody has to be accountable either you send me my product a refund my money or maybe I just need to file a lawsuit
View full review

User's recommendation: Order from Amazon

Anonymous
map-marker New Castle, Pennsylvania

Refrigerator not working right and freezer icing up on back wall

Have been trying to get in touch with cust service for over a week.. Just left my call back number again!!
View full review
John S Quo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker West Saint Paul, Minnesota

Problem with delivery, and calls to customer service result in 1 hour hold times with no contact with a human

I purchased a refrigerator on July 4, 2021, order 87044****. The item was scheduled for delivery. It did not arrive and the delivery company said they were unable to contact me, which is untrue as I was waiting all day for the refrigerator. Now the scheduled delivery is August 3. This is unacceptable and I wish to cancel this purchase and buy an appliance fro a company that can deliver it when promised. Please inform me as to the process for cancelling this order. I have called the Lowes customer service number twice and it results in a hold time of greater that an hour with no answer from a human.
View full review

Preferred solution: Full refund

Anonymous
map-marker Madison, Wisconsin

Custom Cabinets order a disaster

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Lowes - Custom Cabinets order a disaster
Lowes - Custom Cabinets order a disaster - Image 2
Lowes - Custom Cabinets order a disaster - Image 3
Lowes - Custom Cabinets order a disaster - Image 4

In short, ordered white farmhouse Diamond custom cabinets assembled. 2 doors came out to partial shipment, they were grey.

Couldnt wait for another 8-12 weeks for new cabinets so decided to use them. Offered 10.% refund. Havent seen it yet then v, yes theres more. While installers were installing the cabinets one wall then the next wall when it came time to do the corner wall with the refrigerator and big cabinets it came to their attention that the designer ordered 42 inch cabinets which would not fit with the 12 inch top for a glass cabinets and 6 inch crown molding.

Advised lows of another mistake and theyre only solution so far given to me by the associate who did the order was they would be by tomorrow to pick up the cabinets to return them and order the 36 inch cabinets they shouldve ordered to begin with so therefore I would be without kitchen cabinets for another 8 to 12 weeks no mention about the 10% that they offered to begin with for the mistake in the color and no call from a manager. Only way the cabinets would work is if I dropped them down 6 inches which would make my space between my countertop and the bottom of my cabinets 12 inches which is unfathomable.

Lowes still has no

Resolution and although I have called the complaint number twice on the color and the timeline of receiving them the third call today after waiting on hold almost an hour for a wrap I gave them my story of whats been going on and how upset I am and then the middle of the conversation the call was disconnected. Still no resolution stuck with gray cabinets that dont fit

View full review

User's recommendation: Never shop at Lowe’s for anything especially custom cabinets and appliances

Anonymous
map-marker Olathe, Kansas

Bad service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
dealing with Lowes in Olathe KS since Jan. Very disorganized, no one ever around to help. Just not enough help
View full review
Pros:
  • Location

User's recommendation: Find a different Lowe’s even if you have to drive a bit further

Brad B Aka

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Gautier, Mississippi

My washer broke down maytag

Our maytag washer isnt working and we can not find our papper work we have had the washer n dryer for 4 months .. we are sure we purchased the extended warranty and need help thank you..
View full review

Preferred solution: Just get my washer running

Anonymous
map-marker Mckinney, Texas

Made an online order had it confirmed because I was speaking TO A PERSON WHO HAD ALL OF MY CONTACT INFO. Felt so relieved and waited ver excitedly only to find out there was a glitch in payment and NO

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Made an online order talking to a real person so I would be assured everything was good and waited excitedly for my truck to arrive counting down the days only to find a glitch in payment had snaffood everything and no one called me despite having contact info. Ridiculous
View full review

User's recommendation: Not for online unless you get info such as Id person and check repeatedly on order

Anonymous
map-marker San Jose, California

Hacer valida la garantia de una lavadora

Buenas tardes, necesito hablar con un técnico para que me hagan favor de venir a revisar la lavadora que compre el mes de abril del 2021 aún tengo la garantía y necesito a alguien que hable en español por favor, por accidente perdí el recibo de la compra , pero tengo el banco donde lo pague con la tarjeta de crédito
View full review
Peggy D Klg
map-marker Lake Saint Louis, Missouri

Energizer battery 5 dollar rewards

I purchased 4 packs of energizer batteries (24count) listed on my Lowes receipt that qualified for a rebate. I should have received 4 $5 dollar rewards as listed but I received one $5 reward instead. I called to question only receiving one card and they announced that I had to purchased one pack per day and that they had to be on separate receipts. I made copies of my rebate receipt and nowhere on the receipt is that info listed. I believe it is a scam to get you to purchase more Energizer batteries. I will be writing a complaint to the BBB and I will not be purchasing that brand again.
View full review
Loss:
$15
Cons:
  • Rebates not honored

Preferred solution: Full refund

User's recommendation: Don’t trust Lowes-Energizer rebates

Deborah F Jqu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Richland, Pennsylvania

Poor customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
After standing in 1st line for 10 minutes to pay for 3 items, I moved to another line that only had 1 person. The cashier struggled to ring up the order for 10 minutes. Instead of calling for help, she tried over and over. I left for 3rd checkout. After 10 more minutes, I reached the cashier only to be told that it was time for his break and I had to go to another line. No option for self check-out. I left.
View full review

Preferred solution: Provide better training to staff. When having trouble, call for assistance. When it is time for your break, tell people standing in line.

User's recommendation: Poor customer Service

  • 1
  • ...
  • 86
  • 87
  • 88
  • 89
  • 90
  • ...
  • 532