Anonymous

You lost my business

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I've spent thousands of dollars on appliances at Lowe's in the past. The one time that we needed credit, they wouldn't approve us. Walked into John Deer store and walked out with a 15,000 credit limit. Your loss Lowe's.... Pretty sure I won't be spending my money there again.
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Reason of review:
Poor customer service
1 comment
Guest

Why are you mad at Lowes? They don't offer credit.

There is an independent credit company that offers a card that can be used at Lowes.

Lowes has nothing to do with whether they will grant you credit or not other than the fact that the application for the account is available at Lowes. Your compliant, valid or not, should be with the credit company.

Geovanna Hip
map-marker Lindale, Texas

Extended warranty ripoff

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Updated by user Apr 22, 2018

I'm done with Lowes. One of the worst companies in the USA. They do not honor warranty.

Original review Apr 21, 2018
Bought extended warranty on riding mower. When the mower broke, they wouldn't honor warranty. Been a customer since 1986, the worst customer service in the business. Will never go to a Lowes store again. Talked to Eric Harmon in customer service. What a waste of my time. He made sure my mower did not get fixed. I asked for second opinion, he refused. Asked to take it back to store to show manager, he again refused.
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Cons:
  • Customer service
Reason of review:
Warranty issue
4 comments
Guest

You fail to say what went wrong with the mower and why they say it isn't covered. These service plans don't cover consumer abuse or neglect. For example, if you ran it without oil it wouldn't be covered.

Geovanna Hip
reply icon Replying to comment of Guest-1467401

The mower won't idle.They said carb was dirty and air filter installed backwards. I totally disagree.

I couldn't find any dirt and the air filter can only be installed one way because of the shape of the filter along with the filter shape made into the cover. I tried to install backward and you can't. It was a mechanical issue that I fixed with a zip tie. Idles fine now.

The other issue is the mower wouldn't engage. 3 months mowing grass, really. Turned out to be faulty pulley.

Again fixed myself. Disappointed in Lowes to say the least.

Guest
reply icon Replying to comment of Geovanna Hip

That's what small claims court is for.

Geovanna Hip
reply icon Replying to comment of Guest-1468077

Did something better. Mailed corporate my 32 year credit card back and told them what they could with it.

Just spent $1300 on materials and built 170 sq. ft. covered porch. Not one penny spent at Lowes.

Went to Ace Hardware where they asked me if I needed any help when I walked in. In 32 yrs., that NEVER happened at Lowes. I will gladly spend a few dollars more for that kind of service. Lowes has no concept of service from the floor employees, customer service reps (big joke), to corporate heads.

Will be building a very large porch on the back of my house next. My money is going to Ace Hardware.

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Randy W Okf

Unprofessional Service

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I had requested a bid on a carpet install..the Representative came and measured, left and would get back with me with a bid. I never recieved a call. After numerous calls requesting my bid. After 2 weeks I was given a bid. At which time I was assured my representative would be there. To no avail they were not there at the time they said the would be. I called voicing my opinion on their unprofessionalism and was assured someone would be there at the alloted time agreed on. Again no show after waiting an hour and the Manager trying to contact said employee. After leaving I was called by employee apoligizing once again and began to tell me he would reduce the quoted purchase which I angrly refused. I have been a loyal patron of Lowes but from here on out I will never purchase or recommend to anyone to shop at your stores.
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Reason of review:
Poor customer service
Robert M Eaa
map-marker Wilkesboro, North Carolina

Lowes credit card

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Purchased $4000 worth of windows and doors, was talked into a guaranteed $4000 credit line to save 5%, so i applied and only qualified for $2000. No big deal, paid remaining $2000 in cash, payed bal owed the following week well before due date. Purchased $8000 for subfloor(building new home) , charged $2000 (Lowes credit) payed the rest in cash, great right, payed it off the following week again well before due date. Had the Lowes credit card for about 2 to 3 months, all payments in full prior to due date. I needed 1 more window so went into lowes to purchase on the credit card and declined, turns out Lowes lowered my limit to $300 with no notice to me which just that lowered my credit score almost 100 points on my credit score. From 700 to 600 in a blink. Called customer service and of course they are very sorry BUT due to periodic reviews there is nothing they can do for me and so much for the letter they sent somewhere explaining why it sucks to be me. Home depot and Blevins here i come, appliances, flooring, lumber, lighting, plumbing, kitchen cabinets, sinks ,vanities, toilets, fixtures, interior doors and locks, landscaping, and the list goes on, you do the math. Sure hope this qualifies for a law suit, bet your hiney im gunna find out, would be nice to build my house for free, then who would it suck to be!
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Reason of review:
Problems with payment
3 comments
Guest

You don't have an account with Lowes, you have an account with an independent credit company. Most credit companies will review your credit from time to time and I would guess you may not have had excellent credit as you were only offered a $2,000 limit to start with.

I really doubt that their lower your limit caused you rating to drop 100 points. I think you will find the heavy use of your various accounts during your building project is what actually lowered your rating

Guest
reply icon Replying to comment of Guest-1466029

Um. No.

It did drop 105 points from this incident specifically and I DID have good credit.

There are no "various" accounts that I had, it was specifically this one or I paid cash. But thanks for your input.

Guest
reply icon Replying to comment of Guest-1466029

Not correct.

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Julie H Xxn
map-marker South Bend, Indiana

Won't shop at Lowe's again

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4/14/2018 - Lowes has been our go-to place for remodels and repairs for over 30 years. Saturday we spent over an hour shopping for materials for our bathroom remodel. When we finally found someone to wait on us, we felt that we were a bother to him and that he was not interested in helping us. He was not able to answer simple questions about in stock items and ordering, and didn't make an attempt to check the computer. He eventually whipped out some 3x5 cards that he had in his pocket and seemed to look through them searching for something. When we finally told him we would go elsewhere he shrugged his shoulders and walked away. After asking an employee at the front of the store to call a manager, we waited over 20 minutes without success. Menards was pretty happy to help us with our bathroom remodel and even happier when we spent a ton of money. I will continue to attempt to talk to someone in a management position at Lowe's but not holding my breath.
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Cons:
  • Customer service was unbeleivably
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

2 comments
Guest

That's big box retail anymore and that includes Menards and Home Depot as well. You probably found someone that works in another department that really didn't know much about bathroom fixtures.

The on e person working i the plumbing area was probably on break or lunch. You have a manager covering a huge store and if they are talking to someone on one end of the store they sure aren't going to be running to the other end of the store because they got a page.

All three of these stores are competing on price and the only real way to cut costs anymore is to reduce the number of people working in the stores. Until people are willing to pay higher prices to cover more employees the situation is only going to get worse as if you don't need a salesperson you can buy it for less on the internet.

Guest

Not holding your breath ? -- why not save your breath instead ?

If they didn't care the day you were there they surely won't care now, ex post facto. If you found another place you liked, stay with that.

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Irene m Ity

Washing machine

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Washing machine bought 2016 won’t spin just keeps washing called Lowe’s repair service man came out said unfixible but didn’t put that in computer said Lowe’s would call me on what to do never called I called them all they did was make me angry put me on hold couldn’t get any answers now going to send another repair man out
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Reason of review:
Bad quality
Tim A Fkl

Terrible!!!!!!

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Worst customer service in the industry. Nobody cares at all.
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Reason of review:
Poor customer service
Deana N Ogo
map-marker Gilford, New Hampshire

Worse Experience Ever!!!

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We purchased a generator and install from Lowes. They came out to our place and looked at everything before we signed the contract and paid for it. They told us where the generator would go and that it should cost around $300 for the install from the gas company to hook it up. They said that they knew how to do it but couldn't because of regulations. Once the generator was delivered, they were going to put it on the other side of our townhouse by our neighbors, but then finally contacted the fire department to see where to put it. It was nowhere near where they'd told us it would be. Then when we contacted the gas company to hook it up, the bill was going to be for over $3000. The local store couldn't do anything since it was the project department that did the install. We want a full refund and they refuse to give it to us saying they fulfilled their part of the contract. The people who can make a decision on this wouldn't listen to us, were extremely arrogant, and didn't call back. They only way we heard anything was because the local store kept contacting them. They'll do the uninstall, but won't refund us for anything else. They sold us a contract without fully giving us the all the information. We're out over $3500 and they don't care about integrity or customer satisfaction. I will never shop at a Lowes again!!!
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Loss:
$3700
Cons:
  • How they have handled this situation
  • Incompetent staff
  • Dealing with staff
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Anonymous

Worst customer service at Timonium store

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Needed 30 inch, slide in, stainless steel and self clean stove for remodeled kitchen done by Lowes at White Marsh. Found exact match on web site. Went to Timonium store, I live in T, to pay for microwave and stove. Stove delivered but installation delayed b/c of counter top problem. Became aware that stove had steam clean not self clean. Tried it and learned it was worthless feature. Called GE and tech said working as it should. Asked Lowe’s to exchange for one w self clean feature. Refused request. Told manager I had kitchen and bathroom remodeled and had custom window treatments done at Lowe’s and expected more consideration. Answer was that I was beyond 30 day period for returns. Feel like I was deceived by description on web site. Chose White Marsh store for kitchen remodeling since I heard “horror” stories about Timonium and I have only lived in Timonium less than a year. Have spent hours on phone w different Lowe’s depts.and I was always needed to be transferred to someone else. Given up on Lowe’s and referred to Attorney General’s office of Md.
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Reason of review:
Not as described/ advertised
Paul E Pvm

Don't waste your time!!!

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Our lowes store is a total mess if you place an online order. We ordered an upright freezer last month. We received a delivery date and everything. The day came and we got no delivery. i called the next day and they had no record of our order. Turns out they cancelled our order because they said they were out of stock and never notified us. All they do on the phone is give you the run around. It took me going to the store to get it resolved. Because i didnt learn the first time two weeks ago we placed another online order for an area rug. It was supposed to be at the store for pickup on April 3. Well i called about it and they told me they don't know where it is. They deal with a third party distributor and they can't track the order i placed 2 weeks ago. They have no clue where it is or when it would even get here. So i ended up cancelling this order and I'll go elsewhere. I called the customer service line at corporate tonight. The man i talked to was very arrogant which just ticked me off more. I said well because of your stores incompetence you just lost a sale and all future business from us. His reply was ok we wont miss your business we have plenty of customers. Really thats a great way to treat a now former customer.
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Reason of review:
Order processing issue
4 comments
Guest

Ditto. But we were “lucky” enough to get a loaner washer.

It wouldn’t drain, so I diagnosed it based on error codes and past problem reviews with this particular brand. You would not believe what I found in the drain filter/coin trap....going to use the documentation as high and as viral as it takes.....a picture speaks a thousand words.

Guest

Obviously they don't need your business. Go somewhere else. But i would be willing to bet that you did something to trigger their bad attitude.

Paul E Pvm
reply icon Replying to comment of Guest-1458985

Sounds like you could work for Lowe's. Hopefully you don't run into the same situation or you will see what we had to deal with.

Guest

If you are going to pick a product up at a store go to the store and order it. That way the order will be in the stores records.

When you order products on-line the order is in a separate system.

They don't always talk well with each other. Not just Lowes, but pretty much the same at other stores as well.

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Mohajer s
map-marker Catonsville, Maryland

The worst customer service ever

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The girl working at customer service was rude and she even curse me because she thought I would not understand because of English. Her coworkers heard her and they supported her and they all turned against me til the manager came and told her to return my item. I purchased some 400 pieces of bricks on sale, I picked up 200 and said I will come back later. The lady at check out was like it is cool just give them your phone number that is all. I was like are you sure don’t I need a special receipt or confirmation number. She was like no we do this all the time. So I left when I came back to do so. She acted like I am lying and said they have to check the camera and everything I was like okay. Let is do that. Then she throw the receipt at me and said wait till the manager comes. The she look at the coworker said look at this clown. I return and said what did you say to me? She was like nothing. But the coworker and her were giggling.
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Reason of review:
Poor customer service
2 comments
Machele Imf

Go to the main Lowe's website---do a search for it---and complain about this location to corporate. The girls at customer service probably thought from you appearance/dress that you were just some itinerant guy from who-knows-where who couldn't speak English.

They need to be reprimanded, but corporate Lowe's needs to know what is going on at this store. I know how you feel---back when I was a shepherd working with sheep, some people thought I was just some dump goat-herder who was dressed oddly and spoke "differently."

Guest
reply icon Replying to comment of Machele Imf

Yeah your money is worth a little more respect at the least. They were *** and the main office should be told about it.

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Anonymous

Sorry customer service

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Lowe’s in meridian ms. Has the worst service in American. Manager is the problem. People walking around not working,and no clue what to do about anything. They have no knowledge of any products. They have to call someone else and they usually can’t help you. I’m done. They suck.
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Reason of review:
Poor customer service
Anonymous

Absolutely HORRIBLE!!!!!!!!!!! NEVER USE THEM

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The most horrible service for credit cards. I cannot descrie how awful they treated me and they just do not respect their clients. Horrible all around -do yourself a favor and simply use their competitors. You will save yourself hours of aggravation.
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Reason of review:
Bad quality
2 comments
Guest

What a poor complaint? Is your complaint about the process of using a credit card at Lowes or is it about the card itself.

If it is about the card you are complaining in the wrong place.

Lowes has nothing to to with your credit account other than accepting the card as a form of payment. If you are going to post a complaint tell the story of what your problem is.

Guest

Lowe's does not issue credit cards. They accept cards issued from Synchrony Bank that have a Lowe's logo printed on the front of them.

Your problem is with a bank.

But it was probably your fault anyway, let's be real. Let me guess, you missed a payment and they had the nerve to charge you a late fee?

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Anonymous
map-marker Langhorne, Pennsylvania

Coperate lied

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I texted lowes coperate to see if locations would cut a key fob I purchased online through a vendor. After multiple bot responses thenext day I was told all locations could cut the key I purchased else where. I go to my local store employee has no idea tries to get a manager on phone, then goes to physically find a manager. Who then says they can not do it. I tell and show them my correspondance with coperate. She calls someone then again says they wont do it. I leave call complaint line 30 minutes mainly on hold to then get told someone has misinformation and the company will work on it. So hour spent one day and uncut keys still.
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Reason of review:
Poor customer service
2 comments
Guest

Why would any store cut a key they aren't selling? What if it gets cut wrong?

You will want them to replace a blank they didn't even sell you and make a profit from. Do the right thing and buy the key from someone who will cut it and guarantee the cut rather that buying a cheap knock off on the internet and expecting someone else to take responsibility for the cut.

Guest

Probably a security key. They won’t touch any numbered key.

I had to replace a security key and tried HD and Lowe’s. They explained there is a liability involved that they don’t wish to be responsible for. So you wasted your time no reason to head to the web and complain. It’s called live and learn.

Not a ripoff. Not a scam. I’m 100% sure that you told corporate that you were trying to copy some form of special key right? That you sent detailed pictures?

No? Then if you didn’t then they are both right. Corporate was assuming you were talking about some kitchy key from Spencer’s. When you get to the store it’s a specialty key and they can’t do it.

You are trying to get around having to spend hundreds of dollars to get a copy of that special key. It didn’t work out the cheaper way that’s all.

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Roldan Owx

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Verified Reviewer
| map-marker Palm Bay, Florida

Tens of thousands of dollars in damages

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Lowe's Has Damaged my roof, cracked my front walk, covered my car in stones, and caused water damage in my home from roof leaks and has even failed city inspections and I currently have an open permit on my home. I signed my first contract with them on august 2, 2017 it is now march 21st 2018. I paid Lowes in full and there subcontractor placed a lien on my home because lowe's did not pay them because of there failure to install the roof in a good workmanlike manner. The subcontractor exaggerated the lien a committed a 3rd degree felony. (And all of that just scratches the surface). I have been on News Channel 9 wftv/ abc. (https://www.wftv.com/news/action-9/action-9-investigates-home-improvement-chain-contractor-complaints/69547****) This company is hurting hundreds if not thousands of people they need to be stopped and held accountable
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Reason of review:
Bad quality
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