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Lowes in Dublin, Ohio - Service sucks

bought a new refrigerator, was delivered but delivery people connected the door controls wrong and shorted the controls out. talked to several people at lowes and a new unit was not going to be delivered for 6 days. placed several calls to talk to a manager none avaliable they took my number still have not recieved a call.
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Review
#1663742 Review #1663742 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Poor customer service

Lowes - Incompetent

1.8
Details
Rudest customer service ever! Burleson Lowe's staff is absolutely incompetent. It wasn't the first time I had problems with them. Who do they think they are? Very condescending, and absolutely no help at all. It seems like the left hand has no clue what the right hand is doing. I just cancelled my order and shop at Home Depot.
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Review
#1663738 Review #1663738 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Update by user Oct 25

The week after posting my review, I received a $50 Lowes gift card. The process I went through to get whatever I was owed was absolutely ridiculous.

It is, of course, meant to frustrate consumers into giving up and moving on.

I’m NOT that type of consumer. I am even...

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3 comments
Anonymous
#1758986

I'm going through the same thing with them right now!!! I was approved for the rebate in August.

I'm still waiting. And everytime I call it the same excuse.

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Review
#1663667 Review #1663667 is a subjective opinion of poster.
Service
Lowes Rebate
Cons
  • Scam rebate offers
  • Difficult rebate process
Reason of review
Poor customer service
Loss
$50
Preferred solution
Send me the advertised rebate on my washer and dryer.
Tags
  • Rebate
2.2
Details
Took out a three year warranty and paid extra to have my old refrigerator taken for recycling. The ad sad nothing about a "panel". No confirmation was sent in the mail about the transaction but a few days ago the notice for delivery for today came. I didn't not scroll...
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1 comment
Anonymous
#1753537

Never had a problem at Lowe's, one of the few places that give a Veterans discount. I am a service connected disabled veteran, I would shop at Lowe's before I would set foot in a lot of other stores, hd, wally mart, ect.

Review
#1663654 Review #1663654 is a subjective opinion of poster.
Product
Fisher Paykel Refrigerator
Cons
  • Loss
  • Store management
  • Loss of time stress
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Deliver product or service ordered
Tags
  • Customer service lacking
  • Lowe s Fails Customer

Lowes - Lost another customer

1.0
Details
90 day return policy ? Refused to look up receipt w the military discount after i called the store first .I wonder why HOME DEPOT is top in customer satisfaction .Yes i misplaced the receipt..... bleep happens...can you help and the answer is no...So im out $90 on a craftsman wheelbarrow that cracked .
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3 comments
CultivatedTibetan Mastiff443
#1755372

I have been through the exact same treatment and experience!!! Lowe’s sucks...

Anonymous
#1752815

Per usual it’s always the businesses fault when some loser can’t find their receipt. It never changes!!

They expect the store to bail them out and when the store can’t they are the bad guys. Here’s a thought, you have the entire worlds knowledge at your fingertips. It’s a computer, a phone, and most importantly A CAMERA!!! You have just enough brain cells to be dangerous.

You can look up a website so you can whine that you’re not adult enough to handle your business, yet completely fail to use the camera to protect yourself. You take a picture. That picture is going to have all the information so they can reprint the receipt. Did you do that?

No, instead you willingly chose to go online and bash a innocent company because you just can’t handle being an adult. Shameful really.

Anonymous
#1752810

What is it with people that can't understand it isn't the store's responsibility to keep track of their receipts? If they didn't expect you to keep track of your receipts and were going to do it for you they wouldn't bother giving you one in the first place. I just love that you are headed to Home Depot, I take it you haven't looked at the complaints on their board from people trying to return products without receipts.

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Review
#1663220 Review #1663220 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Angry
  • Had to insist they provide warranty repair service
  • Arrogant employee
Reason of review
Poor customer service
Loss
$90
Preferred solution
Let the company propose a solution

Lowes in Toledo, Ohio - Rebate rejection

1.4
Details
We bought paint that have a rebate, I've never had any problems with any rebates with any other store but now we got a note saying our rebate is being denied because they the receipt is damaged or unreadable and it couldn't be validated. This is ridiculous. There is no way that receipt is damaged. They just don't want to pay and i swear we will no longer shop there.
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Review
#1663155 Review #1663155 is a subjective opinion of poster.
Cons
  • Lying about a promotion
Reason of review
Rebate

Lowes in Columbus, Ohio - Rebates = Fraud

1.0
Details
Every time we purchase anything from Lowe’s when they offer a rebate, fill out the online form and submit our receipt- we are told we did not qualify. We just spent $2,500 on 4 Samsung appliances, and was supposed to get a $200 rebate. We just get an email saying you didn’t purchase qualifying items, although the exact items we purchased are listed as the qualifying items. Lowe’s rebates are fraud. A $10 paint rebate is a big difference than spending $2,500 expecting a $200 rebate. We will be filing a BBB complaint and a suit for false advertising.
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Review
#1662991 Review #1662991 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$3500
Preferred solution
Full refund

Lowes in Mississauga, Ontario - Extended warranty

1.2
Details
I bought extended warranty on my refrigerator in June 2017, after two years my fridge start making sudden noises, they tried to fix but couldn't. Their final answer is neither they can fix nor they. Can replace. So my advice to customer is never buy extended warranty from Lowes Canada.
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Review
#1662945 Review #1662945 is a subjective opinion of poster.
Pros
  • In-store selection
Cons
  • Customer support and quality of appliances
Reason of review
Warranty issue
Loss
$2100
Preferred solution
Let the company propose a solution
Tags
  • defects
1.4
Details
Ordered new French Doors from Lowe's. Two guys came out to measure, said opening was not standard would need special order with extra trim. When the door came in, another guy came and installed it. He didn't use the extra trim. Said it didn't need it. I showed him how...
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Review
#1662856 Review #1662856 is a subjective opinion of poster.
Service
Lowes Door Installation
Pros
  • I have always had great service with local lowes
Cons
  • I am disappointed that no one wants to help me
Reason of review
Poor customer service
Loss
$1600
Preferred solution
Deliver product or service ordered
1.0
Details
I paid $1,000 for a lawn mower, over $1,000, at Lowe's in 2017 including the price for the extended warranty. I used the mower for a year (2018) and then the next year (2019) I put the mower in for service to get the blades sharpened and oil changed. It never ran...
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Review
#1662662 Review #1662662 is a subjective opinion of poster.
Product
Lowes Lawn Mower Warranty
Cons
  • Warranty useless
  • Lowes interdepartmental communication
  • Total lack of service and cooperation
Reason of review
Warranty issue
Loss
$1546
Preferred solution
Full refund
Tags
  • Warranty Cannot Be Trusted