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Lowes in Worcester, Massachusetts - Shipping

3.2
Details
We ordered patio pavers a week ago and cant seem to get a delivery date. Our online order confirmation says we should have received the order the next day. We have called numerous times only to get disconnected or shuffled around thru numerous different departments with no one having a clue as to what should be done . We have asked repeatedly just to give us a new shipping date, we are finally told the company will call you between these times and set up a delivery time, which never happened. I suggest to Lowes they go back to inhouse shipping. If I could contact someone reliable I would cancel my order and order thru someplace else.
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Review
#1349871 Review #1349871 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Lowes - Initially BAD , but ended up Great !!

2.6
Details
We ordered a large amount of tile and was notified that it had arrived ….I drove 25 miles to pick up , they loaded up in my truck ...it was dark when I returned home ….Did not "double-check" (my fault) and our tile layers were scheduled to start the next morning ….Realized we had the wrong tile ; after 1 hr of arguing , it was determined that the Lowes man typed in the wrong color on our order , so we had 33 boxes of tile that we could not use ….Lowes was telling me that the tile might be delivered the next day but could not give me a time ….The tile layers ( whom we had been waiting on for 1 month) were due to start our job at 8 am the next morning ….at one time there was probably 4 employees half way trying to help me ….If not for a young Hispanic girl named Sara (front check area) , I would still be trying to get satisfied and get my tile ….She got on the computer and got everything straight and I got the "correct" tile that night …..Sara needs to be highly commended and rewarded as a "SPECIAL" employee in your Mt. Pleasant , Texas store ….She has more knowledge about the store merchandise and computer skills than anyone in that store ….some of the other folks involved that night could have cared less that I had a major problem, but Sara came to their rescue ….I have spent Thousands of dollars at Lowes over the years and had Sara not righted this BIG MISTAKE , I was done with Lowes …..REWARD / RECOGNIZE this young lady !!! If you need any more info , you can call me ...903-573-4417....Sincerely , Stan Wyatt ….Daingerfield , Texas 75638
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Review
#1348834 Review #1348834 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Professional customer service
Cons
  • How my order was handled
  • Dealing with staff
Reason of review
Good customer service

Lowes in Havertown, Pennsylvania - Bad Communication, lying

2.8
Details

Update by user Sep 02, 2018

------------- 9/2/18 1209PM: Joe received a call saying that the delivery guys were 30 minutes away so we rushed down to the house. I will admit that I thought it was a scam.

The truck arrived at 1053AM. By 1133AM the fridge was installed and the delivery guys gone so I called Frank (general manager). He had absolutely no idea the fridge was being delivered. He told me that 4 other customers also did not receive their items yesterday.

I thanked Frank for his efforts then we got into the compensation part of all this. First off, the fridge is now listed at $100 less than what Joe paid, secondly, Julius (delivery manager) had offered 15% off the price of the fridge. Frank seemed relieved that this was all I wanted and readily agreed. (It comes out to about $370).

Joe and I will go to Lowe's tomorrow to pick it up. Frank and I also discussed the continual delivery issues. I know Frank does not have the power to change delivery companies but this delivery company they contract with (XPO I believe) is giving them a bad name all around the country. Google Lowes Delivery problems and you will see what I mean.

On a side note, LG got back to me super quick and it was not a robo email. They actually mentioned some of the issues I mentioned in my email to them.I have not yet heard back from Lowe's corporate after the initial robo email. Another side note - the fridge is really pretty and "sings' to us when the door is left open too long (as opposed to an annoying beep from my Frigidaire).

As a matter of fact, all the LG appliances "sing", just like they do in dramas. :-) Unless there are issues with Joe's refund, this is my last update on this issue.

Update by user Sep 02, 2018

--------------------------------- 9/2/18 925AM: Called Frank (GM). Apparently the truck, driver and my fridge are now missing.

Frank's boss and his boss's boss are involved. The head of the delivery company is involved. When I told Frank that this has drifted from bad customer service over to criminal I *think* he said there was police involvement. (The call was garbled at times).

He can tell me nothing new. He said that if I wanted a refund he would give it to me. I told him I wanted the fridge.

I advised him that no one is at the house right now and we would need 30 minutes warning if they were bringing anything there. He made sure he had both my phone # and my son's and said he would call when he knew anything.

Original review posted by user Sep 01, 2018

I apologize in advance that this will be a long but this has been an excessively long & frustrating experience that has not yet finished. This starts with a copy of an email I sent to Lowe's Customer Service that summarized my experiences. I am contacting you in reference to a totally unacceptable incident that happened with your Havertown, Pennsylvania store. This concerns my son's purchases. His name is Joseph L. and the phone # associated with his account is xxx-xxx-xxxx. Lowe's card # xxxxxxxxxxxxxxx. We were told so many lies by so many different people in that store it seems to me that lying to the customer must be corporate policy. On August 16, 2018, Joe purchased a washer & dryer online. He immediately called the store to schedule delivery and installation. The delivery was scheduled for August 20. When the items were delivered, my son was not present but my (adult) daughter and another adult were present. The delivery people informed my daughter that the proper parts had not been included with the delivery to complete the installation. The delivery people placed the washer & dryer in the basement and left. Later that day, Joe contacted the store and spoke with a manger who informed him that everything had been included with the washer and dryer and he (the manager) was unsure of what the problem was. After several calls back and forth the manager assured Joe that the washer and dryer would be hooked up on August 26. In the meantime, on August 17, Joe ordered a suite of kitchen appliances (fridge, dishwasher & gas range). Your website listed the fridge and range as being in stock at the Havertown store. Due to a mix up at the bank, the charge did not go through on Joe's card so Joe and I went to the Havertown store on August 18 and ordered the appliances. We were told by the sales associate that the fridge and range were in stock but the dishwasher was not. Delivery and installation was scheduled for August 26 because of the dishwasher. Joe paid for this order in cash. On August 26 the range and dishwasher arrived. When we asked the delivery people about the fridge, we were told there was no fridge with the order. Joe immediately called the store. He was told by a sales associate that the fridge was not in stock yet but would be delivered within 7 to 10 days. The delivery people installed the washer, dryer and range as requested. They advised us that all the parts necessary for hook up of the washer and dryer were already with the washer and dryer, they were unsure as to why the previous delivery people could not do the hook up. On August 27th I contacted the Havertown store and spoke with Eric (appliance manager). Eric reviewed the notes on the case and apologized for the issues I was having. He (Eric) stated that it appeared that Joe had requested that the fridge be delivered on September 4. This was absolutely false. After several calls back and forth, Eric advised me that our fridge was in the Bensalem store. Eric told me that he would have the fridge delivered to the Havertown store on Wednesday (August 29) and sent out to us on Friday , August 31. Eric assured me that if there was any problem with this either Joe or I would be contacted. Eric advised me that he was not working on Friday (August 31) but he would leave this in the hands of the other manager. When we did not hear anything about the delivery time, I contacted the delivery manager (Julius) on the morning of August 31. Julius advised me that no fridge was received from the Bensalem store and there was no delivery scheduled for Joe. After some checking, Julius assured me that there was a fridge on the truck that they were currently unloading. Julius assured me it would be delivered on September 1. He also offered a discount on the fridge. Since Joe paid cash for the fridge he (Joe) would have to go back to the store to receive his money. Julius advised me that Joe should receive a call no later than 9pm on August 31 advising him of a delivery window for September 1. No on called Joe or I by 9pm on August 31, so I called the Havertown store and spoke with Joe (manager). After explaining the issue AGAIN, Joe (manager) looked into the notes and made a few calls. Joe (manager) promised me that the fridge would be delivered on September 1 most probably in the afternoon. Joe (manager) advised me that someone would call either me or my son, Joe, with a better delivery window after the delivery truck was loaded in the am. It should be noted that Eric, Julius and Joe (manager) were very polite to me when on the phone. It should also be noted that Eric, Julius and all the people my son, Joe, spoke with prior to that lied to us repeatedly. I am expecting to spend another day waiting for a fridge that will not be showing up. I am expecting to spend another day calling the Havertown store to be lied to again about this fridge. As a matter of fact, I might just die of shock if that fridge shows up on September 1. What we had to go thru was absolutely ridiculous. All any of these people had to do was tell us the truth - that the fridge was not available yet. We could have then made a decision to either go elsewhere or purchase another appliance suite. Lying with this consistancy tells me that the problem is systemic. It was not just 1 person who lied to us, it was pretty much everyone we talked to from the washer/dryer delivery people, to the in store sales people (more than 1), to the appliance manager to the delivery manager. The total lack of communication was also unacceptable and should be addressed. BTW, the fridge in question is Item # 708951 Model # LSXS26386D, LG 26.1-cu ft Side-by-Side Refrigerator with Ice Maker and Door within Door. This fridge is still listed for sale on your website. Maybe you should post a warning that delivery will take 2-3 weeks. Sincerely, ----------------- 9/1/18 850AM: I called the Havertown store again since no one called us this morning. I spoke with Tyrell who told me he was looking at my fridge. He could not give me a rough delivery window (either morning or afternoon). He promised me that as soon as the truck was fully loaded he would call dispatch and have them call with a delivery window. Not holding my breath waiting for that to happen. ----------------- 9/1/18 1234PM: Never received a call so still have no idea when this fridge is supposed to show up, if ever. I did get an email response from Lowes: "Good Afternoon Mary, Thank you for contacting Lowe's Customer Care. I appreciate the opportunity to assist you. I apologize for the inconvenience this has caused for you and your son. I have addressed this matter with senior store management at the Lowe's of Havertown, PA and you can expect a follow up from store management within the next 24 hours. If you need additional assistance, please reply to this email and I will be happy to assist you. Thank you, Brittany H. Lowe's Customer Care" ----------------- 9/1/18 143PM: Received a call from Frank, General manager of Havertown Lowe's. The total call was almost 20 minutes. After spending some time trying to convince me that no one lied to me. He did apologize for the lack of communication. Frank then told me that Bensalem never sent the fridge. (He never answered when I asked why Eric did not follow up). He could not explain why the initial sales associate told us the fridge was in stock. He could not explain why no one ever called us to explain issues with the order. His explanation for the the whole washer/dryer debacle was that they use a 3rd party delivery company. He assured me the fridge was being delivered today but since it was an add on item he could not give me a delivery window. This was totally unacceptable to me so he called the dispatch manager (Dave). While everyone knew the fridge was on the truck no one knew which truck. Frank wound up calling Julius (delivery manager). They figured out which truck it was but then found out Julius never sent over some paperwork he was supposed to. Now comes the hard part, Dave was going to attempt to reach the truck driver to get a rough ETA and ask that the truck driver call us 30 minutes before the delivery. Frank was not confident this could be accomplished but told me he would call me back in about an hour or so. ----------------- 9/1/18 407PM: Frank just called. Dave has called the delivery driver twice but the driver has not returned his call. Dave did leave messages that the driver should call us when they are 30 minutes away but, unless the driver calls Dave back, we have no way of knowing if he got the message. Bottom line for me is that I will have to sit here until it shows up. I have been here since about 815AM and they could deliver as late as 9PM. On a side note, I found out that Lowe's discourages customers from tipping drivers and drivers are told they should not accept tips. My apologies to our previous delivery drivers since I let slip I tipped you guys. ----------------- 9/1/18 945PM: When the fridge did not arrive by about 855pm and we had not heard anything, I called the Havertown Lowe's again. This time I talked with Howard (manager). After putting me on hold for 15 minutes (not an exaggeration), Howard asked me for a brief review of what was going on because he could not see a delivery for us anywhere in his system. I gave him a brief review and he said he would look into it and call me back. When I did not hear back from Howard by 930PM I decided to head home (a 10 minute drive). On the way home I decided to call Howard. It was 939PM and I am pretty sure they close at 10PM. However, the message I got when I called was that the store was now closed and would reopen at 7AM. ----------------- 9/1/18 1002PM: I sent Brittany an email with all the updates since my last email to her and included the following: Unfortunately this situation has gone from bad to worse. Today I sat in that house from 815am to 930PM waiting for delivery drivers that never showed. Rather than rehash the story, I am just going to paste the updates I posted on my Facebook page to show you what has been going on. Two things need to happen immediately - 1. my fridge needs to be delivered to my house ASAP and 2. Someone needs to compensate my son for all this nonsense. {UPDATES HERE} NOTE: The time is now 1002PM and I have still not received a return call from Howard. Frank may try to play this all off as miscommunication but I have clearly been lied to on more than 1 occasion. ----------------- 9/1/18 1020PM: Howard just called me. This is what I emailed to Brittany: It is 1017PM. Howard just called me back. He told me that my fridge went out for delivery today but obviously was not delivered. He also told me that the driver did not bring the truck back to the store. So now both the truck and my fridge are missing. Are you guys serious about this?
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3 comments
Anonymous
#1611465

By letting me know to never shop there!

Anonymous
#1552095

What do you want to happen by posting your complaint?

OccasionalSwallowtail
#1552105
@Anonymous

Mainly I am just sharing my story but there are a few things I would like to see happen. 1.

I would like to see Lowe's train their employees a little better. If, early on, someone had said to us "Hey that fridge isn't in stock and I am not sure how long it will take to be in stock" we could have made other arrangements and avoided all this. If the clerk who took our order had actually walked to the back to check physical inventory (or called someone to actually eyeball the products), we could have made informed decisions. 2.

Lowe's should train their employees that you should call the customer whenever anything changes with an order. There is no such thing as updating the customer too much about their order. 3. Lowe's should train their employees that if they make a promise to a customer they need to be responsible for that promise - you either make it happen or you call the customer and apologize/explain.

(Or don't make promises you can't keep in the first place). 4. There needs to be some accountability on the part of the delivery company. Losing track of a truck, driver and 5 customer's merchandise overnight is unacceptable.

5.

The driver's/installers need better training. The fact that the first set of delivery people could not hook up the washer & dryer but the second set could WITH THE SAME SUPPLIES, tells me that there is a lack of training there.

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Review
#1344612 Review #1344612 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Read what i wrote
Reason of review
Problem with delivery
Loss
$1800
Preferred solution
Deliver product or service ordered
Tags
  • Misinformed Staff
  • Bad Delivery Experience
  • Missing Truck

Don't trust LOWES!

3.3
Details
I have had numerous problems with this company for several months. Its difficult at best to receive discounts when promised and it's difficult getting special order materials delivered, on time or otherwise. Special orders will sit in receiving a few extra days while the customer waits, without notification. When given special handling instructions they don't follow directions. when filing a protest with "customer care" instead of solving the issue they refer your complaint back to the store which wouldn't resolve the issue in the first place. I can't imagine what the CC flow chart must look like. I believe it looks like a circle complaint>store manager>customer care.back to store department manager>to customer> CC>(customer care) > to store manager>customer>CC> ETC. on and on By the time you realize your caught it's too late. Good luck to lowes and its customers see for yourself 18004456937 CC.
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Review
#1335288 Review #1335288 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Employees attitude
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes in Williamsville, New York - Bad attitude for a disable customer

2.8
Details
Shopping in Williamsville for the 24 time this summer I was helped by a man that was more interested that he was done with his shift in 20 min than to help me. 3 times he mentioned that his was shift was done in 2o min. He eventually told me to put my gloves on so we would get done faster. I bought the rest of the landscaping bricks that they had left and he and another woman helped me put them in my car. They put them in with no compassion. It marked up my door,inside trunk,dashboard and the last 2 they layed on my seat. When the door closed, they both walked away rolling their eyes and didnt bother to say thank you or good by. I have spent over the course of the the summer I have spent over $5000 with mulch,bushes flowers and brick. Then i went in the store to by a gsllon of paint. Come to find out, i was told by a staff no one was on the schedule to work that department to wait on me. Really?? I will now only be a Home Depot shopper. Shame on Lowe's. Their staff definitely needs Facepalm more training and compassion.
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1 comment
Anonymous
#1541535

I will never do business with Lowe’s again sorry this happened

Review
#1331761 Review #1331761 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Panama City, Florida - How “LOWE” can you go

3.2
Details
I have been a LOWES commercial customer for 22+ years I ordered windows for my Home as part of an exterior renovation on 4/20/18 and pre paid $4500 It has been a very frustrating experience I am not getting anybody to stand up , be accountable, get the job done Specifically the CO office. The Manager Dwana and rep Eric gave no follow thru, no accountability, they are out of the loop. Communication is hit and miss. If I don’t hunt my windows down nobody else does The windows were to be installed 6/7/18 1 was broken during shipment Three of them were ok but were NOT installed 2 were ordered WRONG Installers left the job without installing any windows 10 days later Lowes finally came and retrieved the windows from the middle of my driveway where the installers left them Eric confirm delivery 7/19, then 7/25, then silence .. ... The 3 windows that we’re correct have now been lost , stolen , sold at the store- nobody knows! Now I hear the new delivery date to be 9.12.18!!!!! install maybe.....
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Review
#1329279 Review #1329279 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service

Lowes in Hammond, Louisiana - Bad experience.

2.8
Details
I went in to lowes in hammond,la to inquire about several job postings i saw on indeed.com i filled out a few over the last month or so then i recieved an email on august 7th saying were considering other applicants ok so i paid it no mind not even a day later i see about 8 new jobs posted on indeed.com an the lowes website so i filled out 4 this time for different openings friday aug 10th today is the 13th so i went to the store thinking i would give it a try to have better luck only to find that the H.R manager name Sarah was so rude to me for 1 i sat outside her office waiting only to speak to because several managers an workes at the front of the store when i came in directed to her so i thought she could help me but after an hour sitting outside her door because one of the managers told me i could wait to speak to her if i like to so i said cool ill wait because i was serious about the job so she open the door i walked to her door an said ms sarah she goes yea in a rude tone i said they sent me back to talk to u about an application i filled out on line she says who sent u back here again in a rude tone well the application process is when u fill it out online an if we review it an u qualify we will call u again in a rude tone so she knew how she talk to me was wrong i knew how the application process worked i just really wanted to give it a shot an come to the store to talk to someone because sometimes it proves to people that you really wanna work but Sarah in H.R was really really really rude to me she was disrespectful an such nasty person i didnt mean any harm im sorry if i bothered u i was just trying to get a job at lowes an become part of a team because im always there shopping an i always see the now hiring banner out front so i thought id give it a try so on my way out i stopped a lowes worker an described to them my experence with sarah an that person stated shes always like that an the worker wrote the 1800 lowes number down an told me i can complaint there my experence there today made me not want to ever step foot back at that place we have lowes accounts an all we buy off out lowes card an always pay back before time an this how i get treated.
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3 comments
Anonymous
#1539330

I really don't see why the didn't hire you. You seem to meet all the requirements for their salespeople.

Anonymous
#1538964

Freaking hillarious!

Anonymous
#1538952

I can see why they passed your on-line application over. If you don't even know how to spell the word you, I wouldn't think of hiring you either.

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Review
#1328648 Review #1328648 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Work Experience or Job Application

Lowes in Los Angeles, California - On line Payment Portal-No Due Date displayed-Scam for Late Fee

3.2
Details
My paper statement was misplaced, I'm at work knowing soon the balance is due to avoid being charge interest. , I log on to Lowes Payment Portal from work to view m current account details, When is the Statement due Date? , view when the remaining balance is due. I spend 25 minutes searching for the pdf current statement,. Nothing there ! but a prompt to enroll in E-mail Statements and discontinue paper Statement. . Getting more frustrated to only Read " NO Payment is Due... and a balance of $88.87. The system is deliberately concealing, 1) the Due Date, 2) States "No Statement is available to review, and pay by What date to avoid any late fee, or unnecessary High Interest charges. My Home Depot , Visa, Amex, etc all provide on line payment Portals containing viewable/printable pdf of current and past statements. The DUE DATE is prominently displayed, along with balance to avoid any interest fee's. Lowes deceptively states NO Payment is due... in order to charge me, and millions of other consumers usury rate interest by confusing the consumer, withholding important accounting details so we , A) miss the due date and get hit with a $38.00 Late Fee + enormous interest... This failure to prevent the consumer from viewing important key payment details is by design . I will no longer use my Lowes card, and only Amex for future Lowes Purchases. Furthermore, the Agent hung up on me when I called to complain and ask when is the Due Date for my Statement, he kept urging me to sign on for E-mail future bills that would discontinue my paper statement. I will never go to this method . Lowes system deliberately leaves due date so they built in missed payment and huge interests fee's to increase the bottom line on the backs of the unsuspecting consumers by the millions... This is obvious..
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6 comments
Anonymous
#1663666

If you have deferred payment, double check when the time is up. Mine was April but showed up on March statement that deferral was over. We had a deck built, my balance was a bit over 2,000, my interest was 2300.

Anonymous
#1647977

synchrony bank manages lowe's cards. two times they either failed to send a bill, or it came late.

each time i was charged more in fees than i had ever saved with their 5% discount. same thing happened with my murphy USA card.

now both cards are cut up in fine pieces in the trash. never happens with other cards and they also offer discounts.

Anonymous
#1539013

Geez... pay the $88.88 already and be done with it!

Then maybe you can pay your boss back the $10.00 for the hour you stole from him for the 25 minutes you took for your personal business and the time it took to write this review.

By the way... Lowe’s doesn’t get the interest due on the cridit card, Syncronicity bank does.

Anonymous
#1539126
@PCFL1592

Shilling for Lowes? Are you trolling for them Lowes, Or the Bank?

Which one of these Criminal Cabal Enterprises are you working for to search out legitimate negative remarks? Why are you taking the time to write dumb responses that don't concern you? It is Consumers Legal Right,Regulated by many Federal Laws, FTC etcc...

many Regulations governing this... for credit card customers to receive detailed Account information, such as the *** Due Date disclosure !

Anonymous
#1539159
@Los Angeles

I work for the individual. I’m not the one doing business, therefore, complicit in supporting these “Criminal Cabal Enterprises “ as you put it.

I will point out their fallacy to anyone whom is a willing participant in the bondage such organizations place the individual in. Take responsibility for your actions, payoff your debt and borrow mo more.

Besides... the due date was disclosed in the paper statement the OP received.

Anonymous
#1536946

Lowes has nothing to do with the account. Call the company that issued the card.

If you know your payment is due soon why don't you just make a payment?.

You must share part of the blame. They sent you a bill that you couldn't keep track of.

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Review
#1325783 Review #1325783 is a subjective opinion of poster.
Product
Lowes Credit Card
Cons
  • On line payment portal omits statement
  • Phone agent hung up on me
  • Customer service and inability to leave feedback
Reason of review
On line Payment Portal Omits Due Date to charge Interest Fees
Preferred solution
Let the company propose a solution

Lowes - Target gift card catastrophe

3.0
Details
Had gift card stolen purchased in Cartersville Georgia they gave me absolutely no help though they knew and could see on the film who stoled the card would not cooperate
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1 comment
Anonymous
#1540182

It's not that they don't want to help. They cannot help.

It is in the policy that they cannot reimburse for a gift card. No matter the circumstances. Since you bought it, you are responsible for it. Report the theft to the police.

Lowe's can and will provide the police information to track the thief. It's all they can do.

Review
#1324001 Review #1324001 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Resolved

Resolved: Lowes in Columbus, Ohio - Improvement is needed!

3.0
Details

Update by user Aug 21, 2018

Manager was able to locate a replacement (new) and delivered the new one in a short period. All parties are satisfied at this point.

Update by user Aug 07, 2018

I have been contacted by Lowe's corporate and they are working on a solution at this time. I also stopped in at the local store to get the straight story since they failed to call yesterday 08/06/18 as promised.

The item has been discontinued I was told and they would work with me to satisfy our purchase agreement with them. It is unfortunate that I had to take time out of my day to get an answer to my issue.

I hope that moving forward they will recommit to a quality customer care in the future to avoid such issues as this. All we ask is to have a resolved issue and honesty in communications.

Original review posted by user Aug 06, 2018

Received a damaged washing machine which was purchased new out of the box on 7/31/18 and after contacting the support team we were assured we would get another one to exchange. We did on 8/5/18 and it was also damaged from paint. Delivery team showed us a form stating we had purchased the floor model. Not true! We contacted the store and spoke to the assistant manager who assured we would be contacted on 8/6/18 with another date for delivery and an answer to why they brought out the floor model. Well, you can already come to the conclusion that no-one bothered to speak with us. We have shopped for all of our big purchases at the Lowe's in the Easton shopping center on Morse Crossing and we are disappointed by the poor service they have shown us. All we want is what we originally paid for, which was a brand new washer.
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Review
#1322913 Review #1322913 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$988
Preferred solution
Deliver product or service ordered
Tags
  • customer servive