Lowes Reviews and Complaints
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Lowes review: Can't get a date or answers for an installation
Lowes review: Target gift card catastrophe
Lowes review in Silverthorne, Colorado: Terrible
Resolved: Lowes review in Cincinnati, Ohio: Shoddy Work Created Fire Hazard. Won't Complete Remodel
Lowes review in Cleveland, Tennessee: Fence installation and gate
Lowes review in Willow Grove, Pennsylvania: Now hiring the most obviously ignorant people in Customer Service!
Update by user Sep 05, 2018
Went in to pay bill, where do they find these surly people? If I hated my job, you can be certain I'd find another. I have not been contacted, I will pay this off and as long as there are still Home Depot's or True Value, I do not need to patronize an operation that cannot train employees common courtesy.
Original review posted by user Aug 06, 2018Don't take my word for it, go there and stand at customer service and WAIT for one of these people to even acknowledge your existence...or even make EYE CONTACT. I stood 5 feet from a 'CUSTOMER SERVICE REP' who stood at the register in front of her for more than 5 minutes, not waiting on anyone, looking down at her PHONE, not even looking up to see I was waiting to PAY MY CC BILL. She finally, without even looking at me, turned to another loitering 'employee' who was doing nothing at returns and asked her to 'take care of this guy'-RUDE, NON-PROFESSIONAL, AND DOWN-RIGHT IGNORANT. I will pay off my balance at Lowes and will patronize the HOME DEPOT that is 1/2 mile away instead-this is a COMMON OCCURANCE at this location, frequent enough that it is not just a fluke. Lowes Corporate, PAY ATTENTION, my neighbors all seem to concur with my observations.
- Ignorant employees
Resolved: Lowes review in Columbus, Ohio: Improvement is needed!
Update by user Aug 21, 2018
Manager was able to locate a replacement (new) and delivered the new one in a short period. All parties are satisfied at this point.
Update by user Aug 07, 2018
I have been contacted by Lowe's corporate and they are working on a solution at this time. I also stopped in at the local store to get the straight story since they failed to call yesterday 08/06/18 as promised.
The item has been discontinued I was told and they would work with me to satisfy our purchase agreement with them. It is unfortunate that I had to take time out of my day to get an answer to my issue.
I hope that moving forward they will recommit to a quality customer care in the future to avoid such issues as this. All we ask is to have a resolved issue and honesty in communications.
Original review posted by user Aug 06, 2018Received a damaged washing machine which was purchased new out of the box on 7/31/18 and after contacting the support team we were assured we would get another one to exchange. We did on 8/5/18 and it was also damaged from paint. Delivery team showed us a form stating we had purchased the floor model. Not true! We contacted the store and spoke to the assistant manager who assured we would be contacted on 8/6/18 with another date for delivery and an answer to why they brought out the floor model. Well, you can already come to the conclusion that no-one bothered to speak with us. We have shopped for all of our big purchases at the Lowe's in the Easton shopping center on Morse Crossing and we are disappointed by the poor service they have shown us. All we want is what we originally paid for, which was a brand new washer.
- Customer service
Lowes review: Disappointed with additional costs after installation
- That i was able to use my lowes card to pay over time
Lowes review: Felt Ignored
Lowes review: Flooring contractor pay
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