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Lowes - The worst store in America

Cone flowers almost dead were 50 per cent off asked if the cashier could reduce them in price about 10 of them almost dry as a bone sain no the plant specialist KEVIN will be in at 11 am no manager csn reduce the price said no the plant speclist KEVIN also told me the that the sunflowers 4 a dollat r pernninals and comback ever yesr whst a JOKE WERE AND WHO HIRES THESE PEOPLE THE WORST
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1 comment
Anonymous
#1515316

Just because they won't mark a product down to the price you want doesn't make them the worst store on earth. If you don't like their price don't buy the product there and go elsewhere.

When I was working retail I always knew what I could get for a damaged or less than perfect product. Yes, I would turn away lower offers but end up selling the product at the price I had it marked it within a day or two.

Stores are in business to make money. Giving discounts below what a product will sell for doesn't make sound business sense.

Review
#1298808 Review #1298808 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Pricing issue

Lowes - Lack of service on replacing a back door

This involes Loews in Seneca, South Carolina, Bi Lo Place Plaza address. We have a back door that needs replacing. It is a French door (right door, center joint, with inward swing). According to a Millwork Lowes employee, there is no mfg. Company who has our size door, therefore they will not be able to install a door on our home. The exterior frame of the door measures 72 h x 80 w. Loews did not offer to do a second measurement though a mistake in measurement could be the case. Worse case scenerio, a frame-out size correction (involving competent carpentry). Lowe's installer declined to do the door unless it could be ordered to exact frame size. To my understanding, this is a standard size door. Lowes subcontractors are substandard and the, service we received was non existant.
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1 comment
Anonymous
#1515320

Sounds like an error in measurement to me. 72x80 would be a standard rough opening with a 71-1/2 x 79-1/2 frame size.

Even if your frame was 72x80 a standard door would fit in the opening as it is 1/2" smaller and would take minimal shimming and a change to wider trim.

If they are so picky that they will only work with an exact fit, most manufacturers will custom make a door....just be prepared for a big jump in price. All in all it sounds like they did you a favor as I doubt you project would have gone well if you had their contractor do the job.

Review
#1298554 Review #1298554 is a subjective opinion of poster.
Service
Lowes Door Installation
Reason of review
Poor customer service

Don't buy blinds from Lowes!

We have bought three large sets of blinds spending thousands of dollars n new product including plantation blinds and we find out once Lowes installs blinds they don't repair them. There is no one that will repair Lowes blinds! Do not buy blinds from your Lowes store. They will replace right after installation if something is not right but forget their service later! Buy blinids elsewhere! We have talked with many people with the same experience. They do not service what they sell! I would recommend using other blind services that are owner operated or other franchises as Lows is not the place for window treatment. We have a broken blind and they will not fix. They only want us to pay for someone to measure the blind and pay them for a replacement. DO NOT BUY FROM LOWES {{Redacted}}
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2 comments
Anonymous
#1515326

Lowes doesn't make the blind they sell, so the problem isn't that they were purchased at Lowes. More than likely the cost of the repair of the blinds would be more than the blinds are worth and it's not worth anyones time to bother coming out to look at them.

Anonymous
#1515258

what on earth would have given you the impression that a discount home improvement store would do blind repairs?

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Review
#1298253 Review #1298253 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • No repair services
  • No servie
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund
Featured

Lowes in Union City, California - Displaced by washer installation- living in hotel

1.0
Details
Lowes - Displaced by washer installation- living in hotel
Lowes - Displaced by washer installation- living in hotel
Lowes - Displaced by washer installation- living in hotel
Lowes - Displaced by washer installation- living in hotel
Lowes - Displaced by washer installation- living in hotel
Lowes - Displaced by washer installation- living in hotel
We bought a washer that came with free home delivery and installation. The installer did not connect the hoses properly. He left before test run was complete. Thecwashroom is upstairs. Water was pouring through the dining room light fixtures. LOWES USES A THIRD PARTY COMPANY FOR INSTALLATION AND DELIVERY, but they do not tell you this. The number on the receipt is for a company called DSI but the phone is answered with “You have reached Lowe’s home Delivery”. The damage is so extensive that we are displaced from home. DSI used a subcontractor who refused to provide insurance information. DSI refused to provide insurance information. Days later Lowe’s gave me a claim number, and the adjuster called three days after that. Lowe’s sent an independant adjuster to assess the damages. I made it clear to all parties that I am a renter, please separate the claims. Stevelyn Wright who was assigned my claim said “let’s just keep it in your name for now”. I asked her to assign a vendor to pack/move/store our property so repairs could take place. She became angry and said “WE ARE LOWES, NOT INSURANCE”. I explained that I am disabled and the $500 the adjuster allowed for this service wasn’t reasonable. She repeated her comment, then said “ now the homeowner will just have to go through her own insurance”. Duh, I don’t know why you thought you could get me to take money on her behalf to begin with. It’s been over a month - I’ve spoken with 4 adjusters, wasted countless hours speaking with Lowe’s Customer Care, requested to speak to Mrs. Wright’s supervisor ( no, I can’t have his email or voicemail per customer service. They said they’d send him a message. ) Stevelyn Wright called after I told her I’d use my own insurance. I missed the call, tried to call back. I asked her to email instead, never heard from her. Oh yeah, I have audio of the guy admitting fault. Lowe’s has the audio, photos, and videos. They just don’t care.
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5 comments
Anonymous
#1725904

It sounds like the people at Lowe's don't have any Conner sense!

Anonymous
#1725604

How about a class action lawsuit against Lowe's?

Anonymous
#1518784

Now you know. Lowe's employs subcontractors.

All Lowe's is responsible for is the malfunctioning appliance. The sub must carry his own insurance and bond. You're barking up the wrong tree trying to recoup from Lowe's.

And if it's not your building, it isn't your insurance problem. Your goods and items, yes ; the structure, not likely.

h.kitchener
#1514915

What does your landlord say about all of this? He has insurance and you should also as a renter.

Between both yours and his insurance plus, of course Lowe's insurance everything should be fine. Except, apparently it isn't.

Get with your landlord, your own renter's insurance and see what can be done. You or your landlord might want to get an attorney involved for the discussions with Lowe's.

Anonymous
#1515020
@h.kitchener

The landlord and I both have insurance. The problem was that Lowes assumed responsibility then withdrew part of what they said they would cover.The homeowners insurance hasn’t approved repairs yet, and don’t seem to be in a rush.Late to the game was DSI, who eventually provided insurance info, said they would help, then a week later said they wouldn’t.Attorney sounds like the next step, but not sure what area of practice specializes in this type of situation.

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Review
#1298212 Review #1298212 is a subjective opinion of poster.
Service
Lowes Washing Machine Installation
Reason of review
Damaged or defective

Lowes - Waste of $4000. Horrible install. No resolution.

2.7
Details
Absolutely, the worst quality of workmanship, ever. Almost one year of back and forth between contractor, Lowe’s, and us. Lowes reps provided the wrong information and wrong padding for the Berber. The contractor did a substandard job with messy staples, uneven seams, and stairs cut too short. All are pointing fingers at one another. Over $4000 in costs for top of line Stainmaster carpeting and it looks horrible. Lowes does not stand by their customer satisfaction
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Review
#1297867 Review #1297867 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Bad quality

Lowes in Ocala, Florida - Customer pick up not right

1.0
Details
Pick up of store items ordered previously is a disaster in your Ocala Florida store . Very bad customer service
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Review
#1297851 Review #1297851 is a subjective opinion of poster.
Service
Lowes Pick Up Service
Reason of review
Poor customer service

Lowes in Billings, Montana Province - Live Nursery

The LNS at Lowes in Billings Sandy is her name will sell plants and shrubs with fungus and diseases which should be thrown away ....she is lacking knowledge on the plants there at Lowes and she is very rude ....she lacks Customer Service wh en it comes to dealing with customers.
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1 comment
Anonymous
#1514772

Wow!!! You blame an individual employee for Lowes policy.

The salespeople in a store don't set the polices for what products will be sold and which will be discarded or sent back to their suppliers. You then complain about her attitude because she wouldn't get rid of product just because you wanted her to. Some nerve. She doesn't work for you.

Lowes makes out her paycheck and she has to do what they tell her to, not you.

If you don't like the products Lowes is selling, don't buy them. To rant in a post about an individual employee is inexcusable.

Review
#1297650 Review #1297650 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes - Dead Battery in New JD Mower

3.5
Details
Lowe’s delivered my new JD E130 mower today and when I went to start it up the battery was dead. You would expect when you spend over $2,000 on a mower that the battery should work! I had to take the dead battery out and take it to my local store and exchange it for another battery because the store doesn’t stock JD batteries. Very poor service to have to settle for less than what you just bought brand new!
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2 comments
Anonymous
#1687088

"outside vendor" is the local John Deere Store closest sets them up. they come pre assembled - the tech is scheduled to set up the machine deck, oil and check over the machine in early march.

Lowes and Home Depot machines. They are the same machine at a John Deere Dealership. No difference!

Lowes and Home Depot are bad at putting gas in the machines (it sits a yr or a few months and the gas is bad) and ruins the carbs. Long time Service Writer at a John Deere Dealership.

Anonymous
#1516915

Lowe's also does not assemble the JD mowers. An outside vendor for the JD company comes in for assembly. Just a FYI.

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Review
#1297515 Review #1297515 is a subjective opinion of poster.
Product
John Deere E130 Lawn Mower
Reason of review
Damaged or defective

Lowes - Job application

Cant fill out a job applcation at lowes because of a email and password error it so stupid to have to have a password to fill out a job applacation. What ever happen to a applaction on a pice of paper. It is so simple to just do it on a pice of paper. Lowes just makes it more stupid.
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2 comments
Anonymous
#1527038

Be mad at reality and not Lowes. No one is using paper applications in modern society. Honestly you dodged a bullet working there anyway.

Anonymous
#1514005

Welcome to the real world. Everything is done on the computer anymore.

You would think that someone that can post to a complaint board with their cell phone ought to be able to fill out an employment application on a computer. I would guess that if you can't keep track of a password to fill out an application you might not be able to keep track of the passwords needed to use their computers if you had been hired anyway.

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Review
#1297004 Review #1297004 is a subjective opinion of poster.
Reason of review
Work Experience or Job Application
Resolved

Resolved: Lowes in Zanesville, Ohio - John Deere mower

3.4
Details

Update by user Jul 06, 2018

There bringing me a new lawn mower

Original review posted by user Jul 05, 2018

I just picked up my John Deere mower that I bought on June 29 2018 Got it Home had a flat tire and a dead battery. You would think paying $1600 for a riding mower the tire shouldn’t been flat and have a dead very pissed
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2 comments
Anonymous
#1516921

Lowe's does not assemble JD tractors. They aren't allowed to do so.

Instead an outside vendor comes in for assembly. So yes, they wouldn't have known.

Be content they're willing to come exchange. They normally won't do so if the items were originally picked up in store.

Anonymous
#1513628

Was the tractor in a crate or was it assembled? If it was in a crate they obviously didn't know the tire needed air and it is very possible the battery needed a charge.

If it wasn't in a crate why didn't you question the flat tire before you loaded it? Don't know that Lowes did anything wrong by your incomplete post.

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Review
#1296368 Review #1296368 is a subjective opinion of poster.
Product
John Deere Lawn Mower
Reason of review
Damaged or defective