Lowes
Reviews and Complaints
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Verified Reviewer | Newnan, GeorgiaRude employee
Hello Lowes,
I was attempting to make a purchase of a pink master lock key chain and as I was attempting to pay for it the system wasnt responding to my credit card as it continued to ask for a pin # I did indeed press the green circle button for enter to by pass the pin # request however it still asked me for a pin. As I awaited for the employee to finish with her customer I asked her politely if she could assist me in helping with this transaction.
I explained to her what was happening and she stated to me Im a very ignorant manner well did you press the green button. Like I was a kid or something I was rather appalled by her response I retorted back yes I did this is why Im asking you. She then turned her back and took the next cx so very rude and disrespectful to say the least. People like this should not be working in cx service.
Unfortunately I did not get her name however this happened Newnan, GA at the self checkout at approximately 1:43p. Unbelievable behavior and very unacceptable!
Preferred solution: I would want for this situation to be handled accordingly. Hold the employee accountable. This employee faces cx’s in which she is representing the Lowe’s brand this is apart of her job to engage with cx ‘s and be a helping hand when applicable.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Colonie, New YorkNeed item to be held for me. Too heavy!!
Trying to order online item
False advertising
I had trouble with an online order
Order status
- Knowledgeable customer service assistance
- Bad service
- Delievery department is the worst i ever deal with
Preferred solution: Deliver product or service ordered
User's recommendation: Do not shop Lowes! Horrible Service calls All zeros if i could rate that
Recurring charge on my bank account
One of your store managers accuse me of stealing something that I have never done in my life over a four dollar tape measure
- Convenience
- Store managers that try to show authority
Preferred solution: I want my Lowe’s card back and I want it to be fully paid off if not then legal will be contacting you because I have never been so embarrassed in my life
User's recommendation: Don’t go to Lowe’s
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Pompano Beach, FloridaTwo days cant get anyonem to answer or response to myn texts!!!
Preferred solution: copy of assembly instruction left out of packing box
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Marlboro Township, New JerseyRecurring problem with a product already replaced twice
I purchased an outdoor Bar w/sink made by MasterForge roughly about 5or 6 years ago
Since then I have had to replace the faucet several times. The last replacement was just last season and each time I call the warranty Dept.
They are no help in trying to fix it.
When I called several days ago I was told that since I bought this new less than a year ago I could get it replaced and to contact the repairs Dept.via email. I did that and they keep saying I cant replace the part as the whole unit was bought more than 5 years ago.
I dont think it is fair as I did buy this one part less than a year ago and in addition it is really unfair to have a customer have to replace a part so many times because you are selling such an inferior product.
Is there anything you can do to resolve this? The part cost around $200 so it is quite expensive to do yet again.
Preferred solution: Deliver product or service ordered
User's recommendation: Beware of the very limited customer service on these larger items. Even though I replaced a broken faucet on this bar unit and it was less than a year old Lowe’s refused to replaced the part. In addition this part has broken three times within a four year period each time costing me $200. I could have bought a whole new unit for the amount I invested.
Was on the phone for 30 min on different store numbers and no one ever answered. A few times you could hear someone picking up the phone and putting it on hold without speaking.
Preferred solution: Let the company propose a solution
User's recommendation: You are on your own.
Please fix this issue asap
3/26 ON:86262**** placed. $174.11
Paid for with two gift cardsGC**** **** **** 9420, GC**** **** **** 5543
4/27 Spoke to lowes bc item was never delivered or delivered to the wrong address.
Was told you were sending a merchandise Check for $174.11 RN: 128383****5871 in 14 business days.
Still have not received it.
6/19 received email with tracking number 514246****21 Item #: 232551|Model #: MERCHCD001
but sending to the recipient,
Robbie Atkins
5475 Highway 278 Lot 4
Sulligent, AL 35586
who did not pay for the order, I did.
Why you would send any reimbursement to anyone other than the person who actually paid for the order is beyond my comprehension, but now I am not surprised at the total incompetence i have experienced from Lowe's. I Spoke to Lowes multiple times emphasizing i was the purchaser but you still ship it to the recipient of the original order...
my address is
Casey Morgan
1505 Heller st,
rolla mo 65401
I purchased the item, not Robbie Atkins....
And of course i cant find anyone to help me via phone call bc no one knows anything, "You'll need to speak with "so and so" and i get lost in an endless maze of people who won't do anything.
This is the last time im going to try to get my money back before contacting legal counsel...
I want a gift card, merchandise check, cash, check, bitcoin, or any other spendable currency to be sent to me immediately!!!
Casey Morgan
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Toms River, New JerseyDead plants
Preferred solution: Full refund
User's recommendation: Don’t buy hanging plants there
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | West Hazleton, PennsylvaniaBrand New Lawn Tractor Delivered With A Dead Battery
- Only had truck delivery as option
- Poor service
Preferred solution: Full refund
User's recommendation: Don’t buy their junk. The service is inadequate.
Shoddy service from Lowe’s. Currently out $135.00
Preferred solution: Apology
User's recommendation: Go to home depot
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"asked her politely" Sure you did. People who say things like this or "I just asked a simple question" are usually the worst customers around.
Combined dropping buzzwords you learned in a certificate course(CX), I'm guessing you're a customer experience "superstar" gone wild. It's not hard to guess your demographic. It wasn't what she said to you, in your weak mind, it was "how she said it." She made you "feel" some kind of way huh?
What did you want her to do, fool around with you and your attitude or go and help others? C'mon...Admit it loser...