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Resolved: Arlington Road, Ohio Lowes

Update by user Aug 01, 2018

New shed has been installed and finally, it passes inspection!!

Original review posted by user Jun 26, 2018

Horrible, horrible, horrible, we are now Home Depot shoppers!!! I have had two sheds installed in my backyard, neither of them are functional, they received payment 3 months ago and I still have two sheds sitting in my backyard that are not useable!!! Everyone keeps passing the buck, unbelievable, we have spent a lot of money at lowes, they lost a customer forever after the shady stuff they have been doing since this all started!! Buyer beware, take your money elsewhere trust me!!! At least from this location!!!! Nothing they have done for us has been correct or easy!! What happened to customer service?? It doesn't exist at Lowes on Arlington Road, Akron, Ohio!! We have water pouring in the shed, birds, huge gaps, they cut wood that made the shed smaller than it was supposed to be, just crazy stuff, must have been some children they hired to do the install!!
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Review
#1289100 Review #1289100 is a subjective opinion of poster.
Service
Lowes Shed Installation
Reason of review
Damaged or defective
Loss
$3000
Preferred solution
Hire someone to install the thing that actually has a brain and compensation for my lost wages for taking off so many times for this wreck!!

Lowes - Charged my card - no cancellation nor delivery!

3.4
Details
The order status was stuck in "In Process" for 10 days since my order date. When I placed the order it was available in store and for delivery, so I chose the Direct delivery. Today -Monday, I logged in to check the status and it has been changed to "Delivered" I did not get the product or any shipping or any other email from lowes.com. So I called CS and they tell me that Kobalt Vendor refused their order as it ran out of stock 4 days back. But Lowes.com system charged my card and changed the status to "Delivered"! At least if you cant deliver or not in stock I expect an Cancellation email and prompt refund and not horrible shopping experience like this!
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1 comment
Anonymous
#1519336

Customer Care would not have known your order wasn't delivered without you calling. They do not receive alerts telling them something is wrong with an order.

The system isn't perfect and nor does it always work.As for being charged for your item, the system only does that when it sees your items have been delivered.

To be honest, I don't know why the system thought your item has been delivered. A fault perhaps in the information sent but whatever the case, you can request a refund from customer care.

Review
#1288202 Review #1288202 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Order processing issue
Loss
$190
Preferred solution
Full refund

Lowes in Schererville, Indiana - Work left undone

1.0
Details
I had my fence installed back on April 6 2018. The installation company did a good job, but didnt install all the handles and locks bars. He told me to return them to the store for a refund of about 60 or 75 dollars. Mind you they also left about 15 extra bags of concrete outside on a pallet some of which got ruined because of the rain. My son told me they should have installed everything that was order. I call the project manager and explained the situation and he told me he would have them to return. A month went by, I have not heard from either one of them. So, last week I called the customer service line and was told to expect a call from a manager. I explained to the young lady what happened and that I can get someone else to install them,but I need Lowes to pay for it. This fencing project has already cost me well over $11,000.00. I didnt expect to this to take months to fix. And yes I tried to contact the fence company and get no answer. Not very happy.
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Review
#1287825 Review #1287825 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Bad quality

Lowes Sucks

Lowe’s in Dothan Alabama sucks I’m now having to get an attorney I think we need to boycott them
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1 comment
Anonymous
#1506721

Why should anyone support your boycott? You can't even compose a complaint letting people know what you feel that they did that was wrong.

Tell your story. What happened? What solution did you propose?

What was their response? If you can't tell a story that makes sense people can only assume you are someone blowing off steam because they didn't get their way.

Review
#1287364 Review #1287364 is a subjective opinion of poster.

Lowes - Beware Deliver Misleading Schedule

My decision to purchase this machine from Lowe's in lieu of their competitors was Lowe's stated earlier delivery dates. There were two mistakes, there misleading and overly optimistic "online" delivery date and my own gullibility of believing the date. As it turns out the real delivery can occur a week or more later than implied. For this reason if you must have a machine and have a limited amount of time and frustration levels - physically pick up the machine or shop elsewhere. Most galling to me is the accepted culture and knowledge within Lowe's that this "on-line delivery date" differs significantly from reality. This tells me either there are intentionally misleading customers of hopelessly disorganized. In either case be aware that you could, like me waste considerable time waiting for a delivery that doesn't happen and then additional time trying to discover went wrong. In the end I cancelled the order, placed a new order and then rented a truck and picked up the machine. What a hassle!
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1 comment
Anonymous
#1506094

What kind of machine are you talking about? If you are having something delivered why wouldn't you deal directly with the store that was going to deliver it?

That way you could check to see if they had it in stock or not? Deliveries are enough of a nightmare without getting a 3rd party (on-line order center) involved.

Review
#1287105 Review #1287105 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes - They have our money and after lie after lie we still don't have the mower we ordered.

Placed a order with Lowes store in Salisbury NC, on 6-16- 2018 for a john Deere mower. Because they didn't have one in the store already put together I was told that John Deere would have to come out and put it together. We were told that we would receive it the following Thursday June the 21st 2018. On Wednesday the June 20th. 2018 I receive a call form the store saying that they would not be able to deliver our mower on Friday yes they said Friday because they didn't have a truck going out on Friday but would deliver on Saturday. On Friday got a call that said they would be here with our mower on Saturday between 9 am and 11 am. On Saturday at 8: 44 am Got a call that said she (Hazel) was the backend manger and that they could not bring our mower out due to it has not been put together yet. Hazel said the sales person failed to call John Deere for them to come out. I immediately called back to the store and spoke with Manger( John) after checking he of course apologized and said that yes John Deere had been called and they just had not been out to do the job. He said we will get the mower out to you next Tuesday, I was upset because they have our money and we sit hare with out a mower and have a huge yard that needs to be mowed. I took it upon myself to call John Deere to make sure they would go out next week to put it together the lady that schedules told me she is the only person that does the schedule for this job and that no one called last week for a mower to be put together at Salisbury store. But however they just called her right before I called. She said the earliest they could do it is Wednesday 27th 2018. After seeing the problem was with Lowes I called Lowes home office (Dale) He while I was on hold spoke with the manger at the Lowes store in Salisbury NC, He came back to me and said that yes someone at the store had dropped the ball on this and that the manger at the store told him I would receive my mower on Tuesday June 26th 2018 I said well that's a lie the people from John Deere won't be there till Wednesday 27th. So after all the time on the phone and all the lies told and grass still not cut who knows when I will get the mower. They already have the money . If only I knew this is the way they do business we would have went some where else. so just a fair WARNING if your buying a mower and what to get it at a reasonable time span don't buy from the store in Salisbury .
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3 comments
Anonymous
#1506619

The John Deere mowers sold by Lowe's and Home depot are manufactured in the exact same plant by the exact same people that make the Yard Machines mowers. They are NOT manufactured by John Deere in a john Deere plant. They are crap in JD green and yellow paint, nothing more.

Anonymous
#1506093

Get a refund and go to a John Deere dealer and buy a real mower. You will be glad you did in more ways than one.

Yes you will pay a little more but you will also buy a better mower. The 100 series mower they sell at home centers are a much lighter weight mower and have a lot fewer features than you will find on their 300 series mower that you would buy at a dealer.

Anonymous
#1505925

I have been shopping at Lowe’s for 10 years I ordered a Picketfence six weeks ago it’s still in my yard .. never got installed I am not paying for it I’m going to get a lawyer they keep making excuses after excuses after excuses ..I will never shop there again so now I have the headache of getting my money back and dealing with the lawyer

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Review
#1287078 Review #1287078 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes in Kimball, Tennessee - Want refund

1.0
Details
Lowes - Want refund
Lowes - Want refund
Lowes - Want refund
Lowes - Want refund
Lowes - Want refund
Been trying to get new gate installed since March 13th. They have rigged it up ever time. First time they propped half of old gate up with rock. Came back after weeks say they would fix it as specified in contract. Nor they claim they can’t get caps for post and put it up to high that my dog can crawl under. I’m tired of fooling with these people. I want a refund so I can hire someone that knows what they’re doing to install it properly!
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1 comment
Anonymous
#1505927

They are liars we need to boycott Lowe’s

Review
#1286906 Review #1286906 is a subjective opinion of poster.
Service
Lowes Gate Installation
Reason of review
Bad quality

Lowes in New Hartford, New York - Still waiting

1.5
Details
4/29/18 purchased a frog and matching dishwasher. Agreed and waited for 3 weeks to get both delivered. Frig came. Wrong one. They came back to change out. Never brought the dishwasher. It is now nearly two months. On 6/29/18 it will be.
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Review
#1286819 Review #1286819 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

We went into Lowes to buy a matching frig and dishwasher

The date was 4/29/18 They told us to get everything on the same date it would take a few weeks. They came no dish washer wrong frig. As of June 23 still no dishwasher. Horrible service. No follow up.
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Review
#1286818 Review #1286818 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes - Gate installation

2.5
Details
Trying to get gate installed by Lowe’s installation fixed. Singed contracts March 13th. Gate looks like a 12 year old installed it and my little Yorker can crawl under it. Been out couple times and just cannot fix it as I agreed with when I signed contract. Really can’t find caps to go on poles? Installer tells me they are on a bigger job and need to get it done. Really? Who was first to sign contract. I know it’s a small job but I’m not satisfied for over 800.00. Bet if I hadn’t already paid they would have fixed it by now! I want a refund so I can hire a professional to fix it.
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Review
#1286415 Review #1286415 is a subjective opinion of poster.
Service
Lowes Gate Installation
Pros
  • Worse poddible
Cons
  • Poor service poorly planning and poor execution
Reason of review
Poor customer service
Loss
$865
Preferred solution
Full refund