Matthew R Wqi

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Verified Reviewer
| map-marker Stonecrest, Georgia

Bad service and delivery

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Purchased $2K in materials to finish a project. Scheduled the delivery for Saturday afternoon, but that was cancelled on me by Lowe's they rescheduled for Monday then called by a few hours later to try to reschedule me for Wednesday, but I managed to stop that from happening and keep it on Monday.

Now today is Monday and my order which was supposed to happen from 9-1, I find out was not ready and not even put on the truck this morning according to the delivery company. One would think that they would call me to let me know what is going on, so I'm not waiting around all morning for a delivery that is not going to happen. Trying to call Lowe's on Panola Rd where I ordered it from, and I have been on the phone for 29 minutes as of this moment trying to reach a manager to make sure that it actually goes out on the afternoon truck.

Can't even get a manager to pick up a phone and talk to me. I hope someone at corporate can see this message and figure out why this store is so horribly run.

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Preferred solution: Deliver product or service ordered

Phil S Ltv

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Verified Reviewer
| map-marker Forney, Texas

Incompetence

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Updated by user Jun 24, 2021

Nothing was resolved. Lowe’s sent me a contact but I was unable to connect.

They should have tried to get a hold of me in other ways. They didn’t even send me a phone number for response.

I guess they are afraid to talk to me in person. Pretty unprofessional.

Original review May 25, 2021
My order has been delayed 6 months with no contact info for the distributor. This is enough info. The sentence is self explanatory
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User's recommendation: Beware

Anonymous
map-marker San Antonio, Texas

Need my refund

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terrible experience with delivery, no compensation for loss of food, refrigerator delivered 1 week late no one called about change...no one calling us now
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User's recommendation: dont shop at lowes

Anonymous
map-marker Virginia Beach, Virginia

Really pissed

Went into your store in indian head nc with my new dewalt drill, was going to return it as my wife got the wrong one and i was picking up products that were supposed to be waiting for me for a customer, Went into the store and waited for an hour and a 1/2, while your employees try to find the order, My wife waited at the front with the items, I went to get anchors coyeah anchors, came backup front to my wife in tears outside, comma you're a little *** *** security guard put his hands on her, stole the drill from her, she went back in the store and told the lil *** that she left receipt at home, and to ask me, he td her to just leave, i came up and approached him and told him what was up, He said he saw us take it off the counter, not what happened, went to the back to get a different drill, the one that I need ed Box was empty told your employee and gave it to him. I am putting it all over Facebook Google your Lowe's websites and anything else I could think of About how your employees harass customers and like to touch female customers. I expect my *** back, as a matter of fact u can keep ur *** i want my money back and will never shop there again. U have the option to fix this situation, and i want that lil *** job. Both the girl up front that knew what was going on then mysteriously forgot everything and the lil *** security guard. I am a veteran and this is how u treat us.
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User's recommendation: Do not shop here, very nasty, male employees observers touching female customers, actually stole my drill I tried to return, never ready with orders

3 comments
Guest

Hahahaha! A veteran with a wife no one would touch loser!

“She left the receipt at home”. You shoulda touched her

Guest

Your wife returning an item, if she had the receipt did not have to wait for you to pick up an order. Wasn’t your order already paid for?

If not , your wife needed to present the receipt and item to return.

It sounds like a scam! Returning an item and you picking up a purchase are not related!

Guest

Where was your receipt? If you truly were wronged, what did the police say after you called them? Why did your wife need to wait to return item?

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Dawn L Byr

IM WAITING FOR MY DAMN ORDER

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This is UNACCEPTABLE- Its been 2 weeks since I placed my order for 2 MAJESTIC PALM TREES.-IVE SPOKEN WITH LOEWS TWICE- AFTER WAITING ON LINE FOR 2 HOURS EACH TIME- JUST TO BE TOLD- THAT AN OUTSIDE VENDOR IS HANDLING SOMETHING AS INSIGNIFICANT AS PALM TREES &;;;;;;; EVEN THOUGH THEY HAD THR AUDACITY TO CHARGE MY ACCOUNT BUT TO NO AVAIL- STILL NO SHIPPING INFO- IM VERY SURPRISED THIS HAS HAPPEN- THEIR IN STORE SERVICE IS EXCEPTIONAL-
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Loss:
$100
Pros:
  • Exceptional service
  • In store great for veterans online terrrible

Preferred solution: Full refund

User's recommendation: NO ONLINE ORDERS EVER

Anonymous
map-marker Oroville, California

Lowes took care of it

opened refrigerator and it was damaged they have taken care of it by offering me a discount I am ok with
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User's recommendation: Lowes will work with you

JENNIFER J Nge

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Verified Reviewer
| map-marker Berlin, Pennsylvania

Bait and switch ad

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Lowes - Bait and switch ad
Advertised a four piece appliance package for 1670.00. they then stated the fridge was unavailable and I would need to get another for an additional 2200.00.. first thing they advertised in the package was the fridge.
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User's recommendation: Don't shop there

Anonymous

Employee

I've called twice about a employee that comes home in your big rig with a flat bed trailer. The truck blocks our driveways where we can't back out and sits for 2 hrs at a time.Mostly elderly people here and emergency vehicles can't get through the road. U.S DOT097235. He lives at 500 M Ma Mag Mago
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Preferred solution: employee lives at 500 Magnolia Village Dr. Please stop him front blocking our street. He's usually parked from 9-11am and then again later in the day.

Stephanie M Kvu

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Verified Reviewer
| map-marker Gautier, Mississippi

Ambiguity between stores

I am not a "pissed consumer." Just looking for answers.

My local Lowe's has a pendant fixture on clearance but does not have item in stock. The local store will not sell the display.

I visit a different Lowe's to buy this item. This store does not have item on clearance. I chat with the associate asking why the item is not on clearance at this store but is at local store. This associate looks up the item at local store to see why.

Well, turns out the local store will not be carrying this item anymore but this store will, therefore item is not on sale/clearance. I ask why the local store will not sell me the one item on display and why is it marked as being on clearance if there are no items in store to purchase. The item has been discontinued from local store only. I then ask if displays can be sold.

I am told yes. So, I return to local Lowe's to buy this one item.

Again I am told cannot buy display. My question is; why is an item displayed as being in stock and on clearance/sale if there are none to be purchased nor displays to be sold?

Thank you for your time.

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Preferred solution: I would like to buy the single bulb pendant light fixture that is marked as clearance at my local Lowe's store. I want to know why the store will not sell this item when it is clearly marked as clearance.

Linda L Xcm

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Fort Worth, Texas

Appliance Insurance and Contract Appl Repair Vendors

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Lowes - Appliance Insurance and Contract Appl Repair Vendors
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Lowes - Appliance Insurance and Contract Appl Repair Vendors - Image 6

Bought a Midea dishwasher from Lowe's. Salesman convinced me to try a lesser know manufacturer (my original choice was Bosch) coupled with a Lowes insurance plan with it.

After only 9 times running the dishwasher, the inside door latch broke off. This latch controls not only lock and unlock door position but also controls the interior lighting and all wash cycles. When I called Lowes they informed me Lowes won't service until the manufacturer's 1 year warranty expires! OMG..

I wouldn't have bought the dishwasher without insurance and after 12 months it would automatically be covered under my home warranty insurance like all the others anyway! So my fears kicked in. The so-called repair company Lowes contract with is so pitiful and I've been fighting with them since 10/14. Look at the reviews I've attached...

looks like I will have a bunch more of terrible customer service. I want my insurance premium back- who buys insurance a year in advance especially since I'm moving in March next year.

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Loss:
$1
Pros:
  • Location
Cons:
  • Poor subcontractors

Preferred solution: Let the company propose a solution

User's recommendation: Go back to Home Depot- I was boycotting and look what I get !!!

Horace W

They took my money

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I placed an online order to have my 13yr daughter a twin bed frame and mattress delivered. Well losing story short Ive been on hold for 1hr and counting trying to see why Lowes took my $300 out of my account and no bed is delivered and theyre saying my payment was declined? Ive called several times today and been on hold for 1hr each time and gotten no help. This place I do not like. I want my refund now and to go somewhere else for my business.
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Loss:
$286

Preferred solution: Full refund

User's recommendation: Do not order from this place please.

1 comment
Guest

Contact your credit card company or bank and dispute the transaction.

Tom H Kbc

Needed copy of receipt from 2015.

I needed a receipt for 3 toilets I purchased for a customer for a recall. It seems that with today's technology, it should be possible to get access to this for the very reason that the vendors (American Standard) require a valid receipt for processing a recall. I had the credit card invoice, which they accepted only because of the inability of Lowes to send me a copy.
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Pros:
  • Have good products and reasonable prices

Preferred solution: Let the company propose a solution

User's recommendation: Make my credit card charge invoices available from an archive system.

2 comments
Guest

And the world revolves around Tom.

Guest

LOL....

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Anonymous
map-marker Buffalo, New York

Messed up order 2 extra trips with 2 kids very upset

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Good morning,

I am writing you since the manager at the store wanted to be rude and not care about my husbands complaint. Yesterday i placed an order in the morning #72454****.

They wrote me that my order was ready within 15 min... After work we loaded our three kids up and drove 35 min to the amherst (closest) lowes. When we got there with screaming young kids we sat in order pickup and called for 15 min with no answer. We then loaded out kids out of the car, thank god we remembered masks, into the store just to wait in a line that their was no attendant at for 30 min.

We finally got our order and left to go home with the kids. Got all the kids ready for bed and went out to paint the deck (since our anniversary get together is THURSDAY) and LOWES NEVER TINTED OUR DECK PAINT. When it CLEAR AS DAY says it on my order the gray color. I made my husband take it back at 9 at night and the associates were EXTREMELY unpleasant with him and were completely rude.

we had to drive out of our way and move our life around for us not to be a priority. i spend way to much money at your store to be treated like garbage. *** the deck paint cost 180 alone. I am sick to my stomach and at this point most likely not coming back.

why should i being treated like crap after your mistake and our wasted time and gas to come up back to you guys. And now nothing will be done for my anniversary.

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2 comments
Guest

Where did you make “two extra trips” as indicated in title of your post?

Guest

Wouldn't it have been so much easier just to have gone to the store and had your paint mixed rather than wasting the time to order it on-line? The idea of ordering on-line for pick up at the store isn't all it's cracked up to be.

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Carolyn Wna
map-marker Frostburg, Maryland

Also I bought a refrigerator for $1300 dollars delivered come a local merchant and Lowe’s started at $2100

I received a denial for a credit card that your employee failed to tell you that you could not pay me to deal with Lowe's. That I can shop at other establishements that offer great customer service. Your Co. lost a customer who is remodeling a house.
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Preferred solution: Teach your employees about customer service. I worked at Costco 27 years and it was always about customer service. I saved over a thousand dollars going to Aaron’s with great customer service

1 comment
Guest

You solved your own problem! You did not get denied without a reason.

They will send a letter.

Who do you think you are? Pay cash and stop using credit loser.

Alex S Jan
map-marker Little Elm, Texas

Customer serviceCustomer care customer service

We have been waiting on her dishwasher for six weeks had scheduled for installation today they couldnt find the dishwasher at the store and this is the third time thats happened similar they had it but then they got rid of it and here we are again
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Loss:
$350
Cons:
  • Delivery and refund problems
  • Installation issues and product under soul from under us

Preferred solution: Deliver product or service ordered

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