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2.0 Based on 729 reviews
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  • Customers like
    • Product 9
    • Friendliness of staff 6
    • Would rate zero stars if i could 4
  • Customers don't like
    • Customer service received 45
    • Customer service 33
    • Lack of response 26

I bought an item at one Lowe's store and tried to return it the next day at a different Lowe's store. The item ( a makeup mirror )was in perfect condition in it's original wrapping and carton accompanied by my credit card receipt. Store # 2 refused the return because that particular store did not stock that item. Lowe's stated return policy as seen on their website specifically states "return to any Lowe's store".... Read more

Was this review helpful? 29 33

Lowes has cut all salespeople sales commission and spiffs. Very sad for a fortune 50 company. Corporate Greed will kill this company. This practice killed Circuit City. Sears has cut commissions and sales have tank. Cutting pay doesnt motivate anybody. Accountants should never run a company. Im sure this looks on paper. How much money can we save if we make this cut??????? How *** is this way of thinking?? Want should a company do to make more... Read more

Was this review helpful? 59 58

The store in referance is located in Macon Georgia.On eisenhowser parkway. I have spent thousands of dollars with lowes,I BUY AND REBUILD HOUSES,I HAVE ALWAYS PURCHASED all that was avalabe at lowes,including tools. I have purchsed several Kobalt knives that has broken. Everytime that i would take one back to be warranty i would be told that i would have to replace it with the same style of tool.I have yet to have one replaced under... Read more

Was this review helpful? 33 12

We had recently needed to replace a Water Heater and after we had a plumbing service come to give an estimate, ($1400.00, plus extra for electrician to do the hookup) this would have probably have come to more than $2000.00 to complete the job, so we decided we could save some money by buying the Water Heater ourselves. Well, went to Lowes, found a Water Heater for $254.00 and while there, noticed a sign for installation for an additional... Read more

Was this review helpful? 34 97

I am an ex employee of Lowe's I worked there for well over a year and put in a lot of time and effort. I took my job seriously and went out of my way to prove that. I came to work sick with the flu or any other illness and waited until i was sent home verses calling in to work. The time where I had to call and not be at work for a few days was when I had gone to the doctors after acquiring a head injury. I came back to work a few days later... Read more

Was this review helpful? 72 150

Thought I'd write a check for lawn equipment, (electric edger and trimmer). Decided to purchase gas equipment two days later instead, with my VISA after being informed that Lowes WILL NOT RETURN CASH for my check purchase until 14 days to insure check will clear. My check DID clear TWO days after purchase and "corporate policy" will not allow a cash refund for checks until the magical 14 days. SO, use a credit card for ALL Lowes purchases... Read more

Was this review helpful? 8 41

If you have a Lowes Credit Card the bank that they use is GE Capital Retail Bank according to the "Employee" on a Rip-Off Report Rebuttal Report Number 1140625. This bank that they use is the most "Evil, Corrupted & Vial" Corporation out there. If you would like to see just how corrupt they are you can go to this website pissed consumer look of Review Numbers : 483913, 397877, 403826, 408105, 478478, & 483025. If you don't want to read... Read more

Was this review helpful? 3 2

Lowes is charging for water bottes $13.99,if you return a bottle it is $6.99.I got rid of my water cooler and brought my empty bottles back and was told that they are worth nothing.They said it is not a deposit but a promotion.I paid $7.00 for those bottles and I don't care what they call it they need to return my money or give me store credit.I call it stealing. Then to and insult to injury the customer service representive said I did not... Read more

Was this review helpful? 37 36
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I believe the reason that pay pal, EBAY & GE Capital now Synchrony Bank do this is that they want to really frustrate the customer stone wall them make up excuses to the point the customer just gives up. This is how they make lots of those “Illegal Billions”! If you go online you will also find that “The Big Four” & Pay Pal along with EBAY are trying to get “Class Action Lawsuits” Banned imagine that! Gee I wonder why? You can also see... Read more

Was this review helpful? 0 2

Lowe's treatment of contractors who subcontract service and installation from Lowe's is abominable. These contractors provide services that Lowe's employees are not capable of providing due to lack of training and they turn significant profit for Lowe's HIW Inc. The contractors are rewarded for this by being forced to satisfy middle managers who have no training in the task at hand, but clearly have been threatened to drive up... Read more

Was this review helpful? 52 65

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