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Resolved

Lowes - Returns
I am very displeased with your return policy you hold here in Las Cruces, NM. My Husband and I are doing major addition to our home and purchase several items cash at your store and tried to return some materials that we didn't use and was denied the return. Though we...
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Anonymous
Anonymous

was it past the return date limit---thats my bet since that info was left out

Anonymous
Anonymous

You leave out some important information in your complaint. Did you have a receipt? If not, Lowes isn't the only store that won't accept returns without a receipt. Was the pro...

4.2
#1055187
Reply to reviews
Worst online shopping experience ever. I ordered a mini-fridge from Lowes.com because it's not available in any local store. It came dented in two places -- one on the front near the seal. Today, I get a call from the local Lowe's store asking me to bring it into the...
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Anonymous
Anonymous

Oh the great benefits of ordering online! Why would anyone do this? Obviously it is NOT a great idea to do it. Maybe a pizza.

1.0
I liked
  • Product
I didn't like
  • Awful customer service
  • Customer service on returns from online ordering
#1052606
Reply to reviews
Local store offered Porter Cable impact driver for 75% off, web page notes 1 in stock. After placing the order, was called by the store and informed that the item was unavailable and the order was cancelled. Called Lowe's 1-800-MY Lowes and was informed that the...
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2.8
I liked
  • Until it came time to fulfill my order
  • People were somewhat friendly
I didn't like
  • Typical bait and switch
#1040524
Reply to reviews
Friday, March 24th, Lowes came out to estimate foor tile to be installed in kitchen. Here's where things went wrong: #1 went to pick out tile/materials on Saturday, March 25th. Was told couldn't until the estimate came in, and that be on Monday, March 27th  #2 Monday...
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#1036803
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Resolved

i bought a troy-bilt tiller and bought a warranty and they are not standing behind there warranty they sold me a tiller that didnt work and will not repair or replace the tiller they said that it didnt have oil in the tiller u have add oil to the gas and it had the...
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Anonymous
Anonymous

I've never seen a two stroke tiller.

Letitgo
Letitgo

OMG...I wish you would just type in English so I am able to understand what you are actually crying about!!

1.0
I didn't like
  • Rip off warranty
#1030738
Reply to reviews
My husband and I ordered a washer and dryer on black Friday. The scheduled delivery was Mid-December and now its March. My washer and dryer finally arrived today after countless calls and complaints about a delay in delivery. On arrival, the delivery services tells us...
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Anonymous
Anonymous

get real

Anonymous
American

Buy AMERICAN You likely bought one of the imported Samsung's that is why you waited 3 months.

#1020382
Reply to reviews
I purchased a refrigerator, stove, microwave, and dishwasher and was promised a rebate - its been so long I don't remember the specifics of what qualified but my rebate amount was $347.70. I filled out my paperwork in August 2016. I waited my 8 weeks and called. They...
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2.0
#1018763
Reply to reviews
This is the second time this happen to me when ordering from Lowes online. First you think your shopping from your local store but that is not the case. They send your orders to several stores across the us. So you get different delivery days. Don't look for 3-5 days...
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Anonymous
Anonymous

Did...you order a toilet..? Garage door....? Wood...? Tub and shower....? What are you ordering from Lowes that you'd be able to install but unable to sit in a vehicle and dri...

1.0
I didn't like
  • Poor online tracking
#963310
Reply to reviews
On December 12, 2015 I purchased a Frigidaire refrigerator at the Littleton, NH 03561 Lowe's store for $474.88. They delivered the refrigerator and it worked fine at first. Then the temperature started to fluctuant and then when it defrosted on it's own we had water...
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Anonymous
Anonymous

Why are you pissed at Lowe's instead of Fridgidaire? I don't get that at all. Lowe's didn't build the thing.

I didn't like
  • Getting the run-around
#949016
Reply to reviews
We purchased a refrigerator from Lowe's had it delivered, no problem. Then we bought a dishwasher from Lowe's we paid them to have it installed. After two weeks they delivered it only to tell us that they could not install it properly because they couldn't do any...
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3.1
I didn't like
  • Rude service manager
  • Improper installation
  • Bait-and-switch tactics
#924154
Reply to reviews