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My husband and I ordered a washer and dryer on black Friday. The scheduled delivery was Mid-December and now its March. My washer and dryer finally arrived today after countless calls and complaints about a delay in delivery. On arrival, the delivery services tells us...
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Anonymous

Anonymous get real

Anonymous

American Buy AMERICAN You likely bought one of the imported Samsung's that is why you waited 3 months.

This is the second time this happen to me when ordering from Lowes online. First you think your shopping from your local store but that is not the case. They send your orders to several stores across the us. So you get different delivery days. Don't look for 3-5 days...
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Anonymous

Anonymous Did...you order a toilet..? Garage door....? Wood...? Tub and shower....? What are you ordering from Lowes that you'd be able to install but unable to sit in a vehicle and dri...

1.0
I didn't like
  • Poor online tracking
#963310
Reply to reviews
On December 12, 2015 I purchased a Frigidaire refrigerator at the Littleton, NH 03561 Lowe's store for $474.88. They delivered the refrigerator and it worked fine at first. Then the temperature started to fluctuant and then when it defrosted on it's own we had water...
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Anonymous

Anonymous Why are you pissed at Lowe's instead of Fridgidaire? I don't get that at all. Lowe's didn't build the thing.

We purchased a refrigerator from Lowe's had it delivered, no problem. Then we bought a dishwasher from Lowe's we paid them to have it installed. After two weeks they delivered it only to tell us that they could not install it properly because they couldn't do any...
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3.1
I didn't like
  • Bait-and-switch tactics
  • Rude service manager
  • Improper installation
#924154
Reply to reviews

Resolved

Just got off the phone for the third time with Whirlpool hot water heater support line. Bought an electric hot water heater and discolored water comes as soon as I turn the hot water on. They said in essence, not their problem. Wow. So I bought it at Lowes and going to...
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Anonymous

Anonymous Whirlpool doesn't make water heaters. Lowes liscenses the Whirlpool name to put on water heaters made by other companies. They do this because they feel the Whirlpool name wil...

rollo2016

rollo2016 Not too sure you should blame the water heater for the problem you describe. Perhaps the cold water coming into the unit is contaminated with sediment from your pipes? In any ...

Resolved

So much for Lowe's "Price Match"...it isn't guaranteed at all. Per there own website they state: "We guarantee our everyday competitive prices. If you find a lower everyday price on an identical item at a local retail competitor, just bring us the competitor's current...
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1.0
I didn't like
  • Unwillingness to offer assistance
  • Customer service from assist manager
Reply to reviews

Resolved

I placed an order online with Lowe's for a store pickup. I was notified that all of my items were available for pickup so I went to the store to grab my items. Once I got there it took 1 hour for the associates to find all of my items, and nothing was organized at all....
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Resolved

In February of 2008 I purchased a Whirlpool water heater from Lowe's and Purchased a 12 year Extended protection plan with it. The water heater malfunction on 9/9/15 severely enough it tripped the main breaker in my house shutting off all the power. when I purchased...
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Anonymous

Anonymous Thanks for this feedback. I've purchased a fridge from Lowes and have similar issues. The extended warranty is a fraud I believe, due to Lowes doesn't stand behind their produ...

Anonymous

Anonymous Liars liars. Should have been given new one for same price

I didn't like
  • Being lied too
  • Customer service received
  • Misinformation from employees
#733556
Reply to reviews
Lowe's Howell NJ contracted for bathroom redo at $18000. Contractor was Premier Design Concept Jackson NJ. It was poorly planned by Lowe's, poorly project managed and poorly executed by all of Premier Design's workman, e.g. plumber put faucets on backwards, electrician...
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Anonymous

Anonymous I'm having the same problem - same location, but different subcontractors through Lowe's. No time management skills, no follow up, no communication, poor planning and schedul...

1.0
I didn't like
  • Poor service poorly planning and poor execution
#700609
Reply to reviews

Contact Lowes

Headquarters Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, NC 28656
Phone:
(800) 445-6937
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Lowes - Misleading Information For Warranty
I was looking for replacement water heaters with a ten year service warranty from the original manufacture. After talking to a Lowes sale rep, I purchased two hot water heaters (6 yr coverage from Mfg) and the 5 year "extended warranty" from Lowes. Was I surprised to...
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