We use to shop at our Lowes store here in Bloomington, Illinois but after a recent incident that we found humiliating and embarrassing we get our home supplies at Home Depot, Farm and Fleet, Walmart or Menards but avoid going to Lowes. Here is the email I sent to Lowes headquarters about this incident:
My wife and I have shopped at your store for well over 14 years now. We live in the neighborhood of Lowes Store in Bloomington, Illinois. It is convenient for us and we use our Lowes credit card quite regularly. We got our floor throughout our house at Lowes and had them install it. Our bathroom was remodeled and our Jacuzzi, wall cabinets and flooring came from Lowes. Our back porch was rebuilt and Lowes is where we got our wood and supplies. We have always been pleased with your service and products. But recently we upgraded our kitchen cabinets by repainting and getting new hinges, knobs and handles. When we went and bought our fixtures at your Lowes store in Bloomington we went through the self check out and before we got to the exit door a store clerk confronted us saying, she wanted to "search" out bag. There was no peeps or buzzers that went off, we were just a few feet from where we checked out. I said OK and set our bag down. She pulled out three items rubbing them up against this pad and when there was no beeps she said we could go. I told her that I would be talking to the store manager about this treatment because we felt it was very inappropriate behavior towards us. She was not searching anyone else and my wife and I are not thieves and have never been arrested in our lives. I called and talked to the store manager about this incident after we got to the restaurant to have our dinner. The manager said he would get with his Supervisor and they would talk with that clerk. We have not heard back from the manager. Since this incident occurred about three weeks ago we are finding ourselves going elsewhere for our supplies because we are embarrassed to go back into your store and be looked at as thieves.
Reason of review: Poor customer service.