State: Alabama Product: Lowes Customer Care Clear all filters (2 of 467 reviews match)
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Lowes - Buyer Beware- Deck Installation
Lowes - Buyer Beware- Deck Installation
BUYER BEWARE: Lowe’s Deck Installation Be aware that if you purchase a new deck with installation from the Northport, AL Lowe’s, what you agreed on and signed a contract for does not mean what you think it means. We had the sales rep for decks visit to give us a quote...
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2 comments
Augustina5
#1733782

This is the Northport Lowe's, fyi. Don't know why it says Coker.

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Review
#1625337 Review #1625337 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$2
Preferred solution
Let the company propose a solution
Tags
  • Lowe s Deck Purchace
2.2
Details
We were having them put in a 6 ft vinyl fence in the back yard, but we told them to forget it We want someone dependable. I can now see why there are so many reviews about good sales people and poor management teams at Lowes. They lost a $7500 fence budget over the...
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1 comment
Anonymous
#1390418

Most millwork companies hanging doors do not install dog doors. The dog doors are usually something you purchase and install yourself of have a contractor install.

I could see where they may have check the sizes of dog door available to determine what size of panels you needed to order on your door. Does the sales order for the door say anything about the dog door being installed in the door. If not, you were just assuming it would be and need to pay for the installation. If in fact the order called for an installed dog door there should be no charge.

When ordering a product it is important that the details are correct on the written order.

If it wasn't spelled out in the written order it won't be in the door. I also wonder how you would expect them to install a dog door in a full glass door?

Review
#1127015 Review #1127015 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • How helpful and kind the salesperson on the floor was
Cons
  • That the management implied i was lying
Reason of review
Poor customer service
Loss
$130
Preferred solution
Deliver product or service ordered
Tags
  • Installation
  • installed sales
  • Doors
  • Customer Service Policy
  • French Door
  • Dog Door

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts