I recently made a large purchase online through Lowes because when I went to my store in North Providence RI to place the order for appliances and bathroom vanities I was told by the solo salesman in appliances that he was alone and had two customers waiting before me. It was the last day of the sale for appliances so I took the advice and went home and called to place my order.
It took almost an hour to place the order with the amount of items I wanted to purchase but finished and was ready to receive it all. I was given a day for delivery and from that point on nothing went right!!! I waited for delivery on the day they slotted and did not hear from anyone with fifteen minutes left to time frame so I called to find out when they would arrive and instead they told me they were canceling because my dishwasher was damaged and would have to reschedule. I had contractors waiting to help with the delivery and had to tell them they were not needed after we waited over two hours.
I received a phone call the next day telling me they would come two days later and once again had the contractors there and received a call they had arrived but only to find out they were at the wrong address. I gave them an address other than my primary home address the day I purchased online but it was never recorded properly and they arrived at an address almost an hour away.
Between Lowes and their contracted delivery company they never confirmed the address and I once again had to pay contractors for time wasted. I cancelled my complete order and will never use Lowes again!!!!
Product or Service Mentioned: Lowes Delivery Service.
Reason of review: Problem with delivery.
Monetary Loss: $3800.
Preferred solution: Let the company propose a solution.