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I will state the facts without profanity or mentioning any names when detailing our nightmare renovation with Lowe's. Workmanship of cabinetry and installation are far below standard.

We have been ignored for months by Lowe's representatives and we are currently on our 5th project coordinator. All 5 coordinators worked at the main office in Indianapolis and had no clue about us or our renovation in Ohio. We were left feeling very helpless when issues came up. We are so sorry that we ignored the reviews and picked Lowe's for our kitchen renovation.

This was probably the only time in our lives that we will be able to afford to renovate our kitchen. It should have been a wonderful and exciting experience, but Lowe's ruined it for us. Kraftmaid provided their top-of-the-line cabinets with paint defects and many flaws. They will not replace multiple flawed cabinet doors without their rep coming to your house only when it fits his schedule, which in our case was six weeks.

They made several attempts to remedy the defects to no avail. Lowe's will not stand behind their workmanship or assist you in any way to improve the paint quality on Kraftmaid's cabinets. We have been patient through this whole ordeal for 12 months now and it hasn't been resolved. We will have to live with the mistakes and the paint flaws.

We have asked for a refund of some of our money and Lowe's has continued to ignore us. Someone needs to put Lowe's out of business so they can't keep getting away with cheating homeowners out of their hard-earned money and dreams. Please read the reviews online pertaining to Lowe's kitchen renovations before making your decisions. For most of us this is a once-in-a-lifetime opportunity.

We all deserve to get a quality job done on our dream kitchen. There is sure to be some good contractors that can fulfill those dreams.

Product or Service Mentioned: Lowes Kitchen Remodeling.

Reason of review: Bad quality.

Company wrote 0 public responses to the review from Sep 21.
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Anonymous
#1565492

Part of your problem may be expectations that aren't realistic. What are the "defects and flaws" in the paint?

Having sold cabinets in the past (not at Lowes) I did my best to show my customers the disadvantages of painted cabinets compared to a stained cabinet. The doors and face frames (the most noticeable parts of the cabinet) are usually made or wood. As temperatures and humidity change wood will expand and contract. When this happens the joints in the wood may move.

When this happens the paint will crack. This is not a defect in the cabinet or the paint. It is the nature of real wood. This is not as noticeable on a stained cabinet but you may notice panel shrinkage on the door of a stained cabinet.

Fortunately stain is easier to touch up than paint is.

If you look closely at the brochures provided by the cabinet manufactures you will usually find this information there as well. When buying painted cabinets be sure you are comfortable with the fact that any joint may show signs of cracking as seasons change.

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