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1.0
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Emergency! Your installation services at your outlet on Valencia in Tucson, AZ sucks. We have called four times in seven days to get our Bosch dishwasher installed. No one ever knows a damn thing. It’s as if we had never visited the store. This is the last step of a...
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Review
#1646893 Review #1646893 is a subjective opinion of poster.
Cons
  • Terrible installation
  • Lack of calling us to confirm or change delivery
  • Installer and consumer service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Lowes review in Tucson, Arizona: 76 days and our paid for merchandise is still not delivered

On June 14, 2019, at the suggestion of the person in our local Lowe's store, we ordered a patio table, 4 stacking chairs and 4 swivel rocker chairs, all matching. We were informed the same day that the table and stacking chairs could be picked up. We did so. Then began the horror story of the swivel rocker chairs. From that date we have been promised and obviously lied about the delivery of our chairs. We have talked to Nick, Kimberly, McKenzie, Danielle, Amber, and a few others whose names we didn't ask for. Right now assistant manager Andrew has promised to call back after we called because the chairs which were promised to be delivered today, aren't going to be. We have lost all faith in Lowe's and may never darken your door again. Today is August 28, 76 days and counting and our paid for property is not here. Our order number is: 382111375
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Review
#1638585 Review #1638585 is a subjective opinion of poster.
Cons
  • Dishonesty
Reason of review
Problem with delivery
Loss
$526
Preferred solution
Deliver product or service ordered

Lowes review in Tucson, Arizona: New sliding glass door has never been right.

1.2
Details

Update by user Sep 06

Sliding glass door still doesn’t work right. No effort by company to make it right. Not happy with the product, the service or the company.

Original review posted by user Aug 07

Brand new 8’ sliding glass door and frame, $2300. it has never worked right. Got put off for weeks by the salesman. Called the store manager who sent the original installer out.. he thought it was fine...of course he wouldn’t admit a mistake. A 4’ door only opens about a foot then hangs up. The screen doesn’t match up enough to lock it. Doesn’t sound right to me. Never buying anything major from Lowe’s again.
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Review
#1616202 Review #1616202 is a subjective opinion of poster.
Service
Lowes Door Installation
Reason of review
Poor customer service
Loss
$2300
Preferred solution
Let the company propose a solution

Lowes review in Deer Valley, Arizona: Awful carpet purchase

1.9
Details
We went and purchased bamboo flooring and carpet at Lowes !what a nightmare from the measuring to the install .The communication between the installer and Lowes was pathetic to say the least.The management did give us $50 off big deal .So it boils down to this We have made our last purchase from them
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Review
#1607474 Review #1607474 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Used to love shopping there
Cons
  • Poor communication
Reason of review
Problem with delivery
Preferred solution
Full refund
1.0
Details
Lowes review - Faulty Travertine Tile:Class Action Needed
I fought with Lowe’s for over several months on this. At that point, I only had a few holes. They sent a Lowes team out and offered to fix it. I told them I wanted my money back for the tile and the installation cost. They refused and I started to work with “3 on my...
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2 comments
Anonymous
#1711930

Who wrote $7.00 monetary loss? The entire thing is a loss. I holes everywhere

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Review
#1575854 Review #1575854 is a subjective opinion of poster.
Product
Tiles
Reason of review
Bad quality
Loss
$7
Preferred solution
Full refund

Lowes review in Prescott, Arizona: Rude checkout person

Today 5-25-2019 I made a purchase at the Twin Falls Idaho Lowes store. Among my purchases were 5 garden plants that were marked down to a dollar. I pointed it out at the register but the checker told me "don't worry about it I have it taken care of." My total reflected the original price. When I ask about it she told me I was wrong until I showed her the mark down sticker. She then became very rude . She corrected the total, threw my change down on the counter with no thank you and proceeded with the next customer.This is not the first time this person, named Merideth, has been rude to me. I usually avoid her checkstand but the others had long lines. Next time I will wait in line before dealing with her. A person like her should not work with the public.
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Review
#1542655 Review #1542655 is a subjective opinion of poster.
Service
Lowes Cashier
Reason of review
Poor customer service

Lowes review in Phoenix, Arizona: I paid for a dryer that they never had

1.0
Details
On Nov 21 I ordered a washer, dryer and ped. I got a call saying that they would deliver it in 2 weeks. On Dec 7, I got a call 5 min. before the store closed telling me that they had the washer but no dryer. I asked when it would be in the said MAYBE the end of Jan. I had torn down shelves to make room with the taller machines. They sold me something that they didn't have. I will be filing a complaint with the BBB.
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2 comments
Anonymous
#1619737

They do not carry in store most of the appliances they sell, they order them from the manufacturer once they are sold. Some of them have to be shipped in from overseas which takes a while as ships move slowly and then the products have to go through customs when leaving or entering another country, not accounting for delays like weather conditions. If they stored every appliance that they sold in the store they would need one huuuuge building.

Anonymous
#1609468

If it was going to take 2 weeks to deliver when you made the purchase it meant that they had to order it from the manufacturer. Normally it would deliver within.

2 weeks if the manufacturer had it in their warehouse. My guess is that you purchased either a LG or Samsung product. When their warehouses is the United States run out of an item they have to wait for it to come in from Korea. Unfortunately the stores ordering the products don't know it won't be coming till the truck gets there with the product marked as a backorder on their packing list.

Unfortunately the store has to give you the bad news. It really isn't their fault, it is the manufacturer who caused the delay and failed to inform the store as soon as they placed the order that the dryer was out of stock.

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Review
#1418150 Review #1418150 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Did not have machine that i bought
Reason of review
Problem with delivery
Loss
$1800
Preferred solution
Let the company propose a solution
Tags
  • Defrauding Customer

Lowes review in Chandler, Arizona: Sucks

This option was terrible and never worked
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Review
#1369145 Review #1369145 is a subjective opinion of poster.

Lowes review in Glendale, Arizona: Tile order all screwed up

2.4
Details
Lowes review - Tile order all screwed up
Went with my mom to purchase tile for my house. My mom made the purchase for me and we specified that the tile would need to be delivered to my address. The staff told us they didn't have enough tile at the store to complete my order so they said they would call me when the order was ready to be delivered. I told them I had no problem waiting for the order.. We paid for our order and waited several days for them to call. About a week after that, they attempted to deliver 5 pallets of mixed dye lot tiles to my house" not even the correct order." Well i had no idea that my order was ready to deliver because I never received a call, nor did my mother. Nobody answered the door at my house since we had not expected a delivery yet. The driver decided to take the order to my mothers home instead. My mom, at that time, had assumed that they had scheduled the delivery with me ahead of time and that maybe I had made a mistake of not answering the door or not being home for the drop off. So she told them to just leave the 5 pallettes of tile outside on her carport because she didn't know what else to do. Later that day i got home and found out what happened so I called lowes to inform them that this delivery had never been scheduled ahead of time. I requested that they "schedule" a re delivery to the correct house with the correct order, so that I can be aware of the delivery and prepare for it. They assured me that they would redeliver the pallette the next day anytime from 8am to 12pm. The next day, i waited at home for the delivery, nobody showed up so i called lowes again. I spoke with a different staff member this time and she told me that the driver had no idea that he was supposed to redeliver the tile that day. He said that my mother already accepted the tile. So I explained everything again to this new staff member. I explained that the delivery was never scheduled with me or my mother, we had no idea the order was even ready. I explained that the order was wrong as well and that the dye lot numbers did not match. There were several different types of boxes with different dye lot numbers on them all mixed within these pallettes. I should have had all of the same exact dye lot numbers on all of the boxes. We spent over 2,000 on this order of tile and specified a certain dye lot # for the entire order because we wanted the tile to match through the whole house. The original sales lady told us to order all of the same dye lots so that we don't end up with mismatched tiles and that is what we did. Anyway, the new staff member explained that the driver was possibly confused. She told me that she rescheduled the delivery of the correct order for another day.. So now I am expecting the delivery and I am at least aware that it is supposed to be delivered on a certain day. Hopefully they deliver the correct order this time but I am not confident that they will. Im not sure they will even show up at all.. I hope Im not stuck with 5 huge pallettes of mismatched tiles. I will probably ask for a refund if nobody shows up to deliver on the specified day or if they deliver the wrong order again. At that point I will probably just buy my tile from a different company.
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2 comments
Anonymous
#1566487

Update: today a staff from Lowes called and informed me that they had decided to refund my money. Then, she said that I could just pay for my order over the phone and that she would just pull my order from other stores and have them delivered.

This makes no sense to me at all. I had not asked for a refund although I had been damn tempted to. Why would they refund my money and then call me to ask me to pay for my order all over again? This sounded so shady and now I have a really bad feeling about this situation.

I only need three pallettes of tiles with matching dye lots, this shouldn't be this difficult to accomplish. Anyway, I told the staff that I would have to confirm that a refund had been sent and credited back onto my debit card before arranging to pay for the order all over again. I explained that I did not want to be charged twice for the same order. Well, I called my bank and the customer service rep with my bank informed me that a refund had not been credited to my account and that there was no refund pending from Lowes.

So, I called Lowes and asked to speak with the same staff member that had called me earlier to inform me about "the refund." apparently that staff was on a lunch break so I will have to try again later. I am so tired of dealing with this. Why cant they just get the order right, pull the correct 3 pallettes with matching dye lots, schedule the delivery with me, drop off the correct order to the correct house and also it would help out a lot if they sent a sober delivery driver.

The last delivery driver reeked of alcohol and sounded confused. To be continued

Anonymous
#1562304

Update: Today they attempted to deliver another order of mismatched pallettes of tile with different dye lots. Whoever pulls the orders at the warehouse seems to just pull random pallettes with different dye lot numbers..

I just looked at the pallettes before the delivery driver even bothered to get them off the truck. I spoke with the staff at the store again and she told me that she would personally pull my order. The delivery driver offered to pull my order himself as well. At least i don't have huge pallettes of "random" tile sitting outside my moms carport anymore lol.

The delivery driver picked them up. Will try one more time and see what happens :/

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Review
#1356630 Review #1356630 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Contact Lowes Customer Service

Website:
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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Lowes review in Gilbert, Arizona: No Show

1.0
Details
I originally requested a quote for a fence replacement/install on-line; however, Lowes never followed up with me. Then one day I received a call that someone will be at my house to the requested quote. I spoke with the person on the phone and indicated that I have no knowledge of any such appointment. He indicated that he understood, as the Lowes on-line system was not very reliable. And that we could reschedule for another date, which we did, which was today (11 July) at 10:00 AM. No one has shown up and no one has called! I called Lowes, and they indicated they have no knowledge/record of my request and/or appointment. Seems I have taken time off for nothing! So far, Lowes has not been any help with follow-up to getting someone to my home for the quote!
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1 comment
Anonymous
#1517048

Call a local fencing company. You are better off dealing with a company that specializes in fencing rather than a big box store that is going to sub contract the labor to the lowest price contractor they can find and mark up their labor charges to make a huge profit.

Review
#1300926 Review #1300926 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Read my review
  • Lack of follow-up
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered