Lowes Reviews in Arizona, USA

On June 14, 2019, at the suggestion of the person in our local Lowe's store, we ordered a patio table, 4 stacking chairs and 4 swivel rocker chairs, all matching. We were informed the same day that the table and stacking chairs could be picked up. We did so. Then began the horror story of the swivel rocker chairs. From that date we have been promised and obviously lied about the delivery of our chairs. We have talked to Nick, Kimberly, McKenzie, Danielle, Amber, and a few others whose names we didn't ask for. Right now assistant manager Andrew has promised to call back after we called because the chairs which were promised to be delivered today, aren't going to be. We have lost all faith in Lowe's and may never darken your door again. Today is August 28, 76 days and counting and our paid for property is not here. Our order number is: 382111375

Original review posted by user Aug 07

Brand new 8’ sliding glass door and frame, $2300. it has never worked right. Got put off for weeks by the salesman. Called the store manager who sent the original installer out.. he thought it was fine...of course he wouldn’t admit a mistake. A 4’ door only opens about a foot then hangs up. The screen doesn’t match up enough to lock it. Doesn’t sound right to me. Never buying anything major from Lowe’s again.

We went and purchased bamboo flooring and carpet at Lowes !what a nightmare from the measuring to the install .The communication between the installer and Lowes was pathetic to say the least.The management did give us $50 off big deal .So it boils down to this We have made our last purchase from them

Today 5-25-2019 I made a purchase at the Twin Falls Idaho Lowes store. Among my purchases were 5 garden plants that were marked down to a dollar. I pointed it out at the register but the checker told me "don't worry about it I have it taken care of." My total reflected the original price. When I ask about it she told me I was wrong until I showed her the mark down sticker. She then became very rude . She corrected the total, threw my change down on the counter with no thank you and proceeded with the next customer.This is not the first time this person, named Merideth, has been rude to me. I usually avoid her checkstand but the others had long lines. Next time I will wait in line before dealing with her. A person like her should not work with the public.

This option was terrible and never worked

Went with my mom to purchase tile for my house. My mom made the purchase for me and we specified that the tile would need to be delivered to my address. The staff told us they didn't have enough tile at the store to complete my order so they said they would call me when the order was ready to be delivered. I told them I had no problem waiting for the order.. We paid for our order and waited several days for them to call. About a week after that, they attempted to deliver 5 pallets of mixed dye lot tiles to my house" not even the correct order." Well i had no idea that my order was ready to deliver because I never received a call, nor did my mother. Nobody answered the door at my house since we had not expected a delivery yet. The driver decided to take the order to my mothers home instead. My mom, at that time, had assumed that they had scheduled the delivery with me ahead of time and that maybe I had made a mistake of not answering the door or not being home for the drop off. So she told them to just leave the 5 pallettes of tile outside on her carport because she didn't know what else to do. Later that day i got home and found out what happened so I called lowes to inform them that this delivery had never been scheduled ahead of time. I requested that they "schedule" a re delivery to the correct house with the correct order, so that I can be aware of the delivery and prepare for it. They assured me that they would redeliver the pallette the next day anytime from 8am to 12pm. The next day, i waited at home for the delivery, nobody showed up so i called lowes again. I spoke with a different staff member this time and she told me that the driver had no idea that he was supposed to redeliver the tile that day. He said that my mother already accepted the tile. So I explained everything again to this new staff member. I explained that the delivery was never scheduled with me or my mother, we had no idea the order was even ready. I explained that the order was wrong as well and that the dye lot numbers did not match. There were several different types of boxes with different dye lot numbers on them all mixed within these pallettes. I should have had all of the same exact dye lot numbers on all of the boxes. We spent over 2,000 on this order of tile and specified a certain dye lot # for the entire order because we wanted the tile to match through the whole house. The original sales lady told us to order all of the same dye lots so that we don't end up with mismatched tiles and that is what we did. Anyway, the new staff member explained that the driver was possibly confused. She told me that she rescheduled the delivery of the correct order for another day.. So now I am expecting the delivery and I am at least aware that it is supposed to be delivered on a certain day. Hopefully they deliver the correct order this time but I am not confident that they will. Im not sure they will even show up at all.. I hope Im not stuck with 5 huge pallettes of mismatched tiles. I will probably ask for a refund if nobody shows up to deliver on the specified day or if they deliver the wrong order again. At that point I will probably just buy my tile from a different company.