State: Arizona Product: Lowes Customer Care Clear all filters (9 of 467 reviews match)
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Lowes in Deer Valley, Arizona - Awful carpet purchase

1.9
Details
We went and purchased bamboo flooring and carpet at Lowes !what a nightmare from the measuring to the install .The communication between the installer and Lowes was pathetic to say the least.The management did give us $50 off big deal .So it boils down to this We have made our last purchase from them
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Review
#1607474 Review #1607474 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Used to love shopping there
Cons
  • Poor communication
Reason of review
Problem with delivery
Preferred solution
Full refund
1.0
Details
On Nov 21 I ordered a washer, dryer and ped. I got a call saying that they would deliver it in 2 weeks. On Dec 7, I got a call 5 min. before the store closed telling me that they had the washer but no dryer. I asked when it would be in the said MAYBE the end of Jan. I...
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2 comments
Anonymous
#1619737

They do not carry in store most of the appliances they sell, they order them from the manufacturer once they are sold. Some of them have to be shipped in from overseas which takes a while as ships move slowly and then the products have to go through customs when leaving or entering another country, not accounting for delays like weather conditions. If they stored every appliance that they sold in the store they would need one huuuuge building.

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Review
#1418150 Review #1418150 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Did not have machine that i bought
Reason of review
Problem with delivery
Loss
$1800
Preferred solution
Let the company propose a solution
Tags
  • Defrauding Customer
1.0
Details
I originally requested a quote for a fence replacement/install on-line; however, Lowes never followed up with me. Then one day I received a call that someone will be at my house to the requested quote. I spoke with the person on the phone and indicated that I have no...
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1 comment
Anonymous
#1517048

Call a local fencing company. You are better off dealing with a company that specializes in fencing rather than a big box store that is going to sub contract the labor to the lowest price contractor they can find and mark up their labor charges to make a huge profit.

Review
#1300926 Review #1300926 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Lack of follow-up
  • Read my review
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
4.2
Details
We went to Lowe’s looking for exterior shades.As I looked through one of the available product books I was expecting the employee sitting at a desk 10 feet from me to come and ask if there was anything I needed. After about 5 minutes my husband walked over to her for...
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1 comment
Anonymous
#1428352

What part of "self service home improvement center" don't you understand? Figure out what you want and then ask her to order it and print an invoice.

That's what she is there for. If you want full service, go to a real window treatment store and pay up for it.

Review
#1182763 Review #1182763 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
2.0
Details
in a Lowes store yesterday to buy 2 led shop lights, ($100) showed my VA health card as always and was told I had to be in their data base to see customer service. The conversation ended after name , branch of svc, date of birth, stopped the girl and asked her for the...
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3 comments
Anonymous
#1427201

"will bad mouth them every chance I get.

I'm guessing the people you will bad mouth them to either know you and don't really care about what you have to say or you post on places like this where you're automatically read like a book.

Top Cards The Entitled Love To Flash to either get over or as a way to validate themselves.

Age

Disability Card

Gender Card Race Card Vet Card

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Review
#1177838 Review #1177838 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Read the complaint
Reason of review
Poor customer service
1.0
Details
IT TOOK LOWES 11 DAYS TO FINALLY HAVE THE COMPRESSOR REPLACED. I RENTED A REFRIGERATOR, AND AM STILL WAITING FOR A REIMBURSEMENT. I WAS TOLD THAT THEY NEED ME TO RESUBMIT (THIS AS OF 12/12/2017), SO I AM RESUBMITTING MY RECEIPTS FOR THE RENTAL FOR THE THIRD TIME!!!!!!...
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2 comments
Anonymous
#1409716

Why are you blaming the retail store for the problem you are having with your refrigerator? It seems like your complaint would be with LG.

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Review
#1151745 Review #1151745 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Lack of response
  • Customer service is unresponsive
  • Customer service was unbeleivably
Reason of review
Poor customer service
Preferred solution
Full refund
1.7
Details
I PURCHASED A ELECTRIC TREE TRIMMER I ORDERED AND PAID FOR IT AT THE TIME I ORDERED IT AT THE STORE IN CHANDLER , AZ' THEY TOLD ME IT WOULD BE IN THE STORE IN 5 DAYS. AFTER 5 DAYS I WENT TO THE STORE TO PICK IT UP. THEY SAID IOT HAD NOT CAME IN. THEY SAID IT WOULD BE...
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2 comments
Anonymous
#1249678

Manufacturers suck at informing any retail establishment of changes to their products. Sometimes takes months.

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Review
#959647 Review #959647 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Preferred solution
I WAS NOT TREATED FAIRLY BY LOWES
3.6
Details
I went to purchase a range to match my frig and dishwasher (which we had just recently purchased at this Lowes store). I found what I wanted and waited while "Sandra": was on the phone. She said she was on hold again. I said fine, suggested to my husband we do our...
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5 comments
Anonymous
#1209876

Typical customer that thinks their *** doesn't stink. Can't wait for a salesperson that works in the department to help them and demands instant service.

This results in a person from another department that isn't trained in the products you want being called over to try do to what they can to help you.

Then you complain about the service you get. Bet you holier than thou attitude would quickly change if you spent a week working in a retail store.

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Review
#914199 Review #914199 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Rude salesperson

Lowes - Customer Care Review from Glendale, Arizona

1.0
Details
Went to lowes and. Bought 10 packages of tile. Two women couldn't lift these alone into our truck we asked the cashier to call someone to help us but no one came while there were workers chatting and laughing in the aisles. Home Depot here I come
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2 comments
Anonymous
#1142392

I hate when people use their gender as a handicap, instead of them just being weak. Has nothing to do with being, what I'm sure is a lovely lady.

Anonymous
#1142207

Why do you have a truck if you can't even lift a box of tile into it? How are you going to get the tile out of the truck and into your house when you get home?

Where will you go if Home Depot doesn't have some one standing around waiting to help you instantly when you get there?

You might be better off hiring someone to install the tile for you. They will usually pick it up at the store, bring it in your home and put it up as well.

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Review
#826849 Review #826849 is a subjective opinion of poster.
Service
Lowes Customer Care

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts