State: Arizona City: Phoenix Clear all filters (24 of 4889 reviews match)
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1.0
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Lowes - Faulty Travertine Tile:Class Action Needed
I fought with Lowe’s for over several months on this. At that point, I only had a few holes. They sent a Lowes team out and offered to fix it. I told them I wanted my money back for the tile and the installation cost. They refused and I started to work with “3 on my...
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2 comments
Anonymous
#1711930

Who wrote $7.00 monetary loss? The entire thing is a loss. I holes everywhere

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Review
#1575854 Review #1575854 is a subjective opinion of poster.
Product
Tiles
Reason of review
Bad quality
Loss
$7
Preferred solution
Full refund

Lowes in Phoenix, Arizona - I paid for a dryer that they never had

1.0
Details
On Nov 21 I ordered a washer, dryer and ped. I got a call saying that they would deliver it in 2 weeks. On Dec 7, I got a call 5 min. before the store closed telling me that they had the washer but no dryer. I asked when it would be in the said MAYBE the end of Jan. I had torn down shelves to make room with the taller machines. They sold me something that they didn't have. I will be filing a complaint with the BBB.
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2 comments
Anonymous
#1619737

They do not carry in store most of the appliances they sell, they order them from the manufacturer once they are sold. Some of them have to be shipped in from overseas which takes a while as ships move slowly and then the products have to go through customs when leaving or entering another country, not accounting for delays like weather conditions. If they stored every appliance that they sold in the store they would need one huuuuge building.

Anonymous
#1609468

If it was going to take 2 weeks to deliver when you made the purchase it meant that they had to order it from the manufacturer. Normally it would deliver within.

2 weeks if the manufacturer had it in their warehouse. My guess is that you purchased either a LG or Samsung product. When their warehouses is the United States run out of an item they have to wait for it to come in from Korea. Unfortunately the stores ordering the products don't know it won't be coming till the truck gets there with the product marked as a backorder on their packing list.

Unfortunately the store has to give you the bad news. It really isn't their fault, it is the manufacturer who caused the delay and failed to inform the store as soon as they placed the order that the dryer was out of stock.

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Review
#1418150 Review #1418150 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Did not have machine that i bought
Reason of review
Problem with delivery
Loss
$1800
Preferred solution
Let the company propose a solution
Tags
  • Defrauding Customer

Lowes in Phoenix, Arizona - WORST CUSTOMER SERVICE I HAVE EXPERIENCED IN MY 50 PLUS YEARS

1.0
Details
I ALSO POSTED A REVIEW ON TWITTER. THIS HAS BEEN A NIGHTARE. TO SUMMARIZE: THIS IS FOR AN LG SIDE BY SIDE REFRIGERATOR. THE FIRST FEW DAYS IN AUGUST 2017, THE REFRIGERATOR STOPPED COOLING. I LOST ALL OF THE FOOD. IT TOOK LOWES 11 DAYS TO FINALLY HAVE THE COMPRESSOR REPLACED. I RENTED A REFRIGERATOR, AND AM STILL WAITING FOR A REIMBURSEMENT. I WAS TOLD THAT THEY NEED ME TO RESUBMIT (THIS AS OF 12/12/2017), SO I AM RESUBMITTING MY RECEIPTS FOR THE RENTAL FOR THE THIRD TIME!!!!!! THE ICE MAKER WENT ON THE FRITZ SHORTLY AFTER THE ISSUE WITH THE COMPRESSOR. 4 SERVICE GUYS HAVE BEEN SENT OUT - THE 4TH ONE AS OF 12/14/2017. HE DECLARED THAT HE WOULD ORDER ANOTHER PART BUT BASICALLY I AM STUCK WITH THE REFRIGERATOR THE WAY THAT IT IS. IT MAKES ICE RANDOMLY- SOMETIMES I HAVE ICE, AND THEN AGAIN IT MAY BE DAYS BEFORE I SEE ANOTHER ICE CUBE. THIS IS *** I GOT A LEMON, AND THE FRIG SHOULD BE REPLACED. I WILL NEVER SHOP AT LOWES AGAIN FOR ANYTHING BIGGER THAN A LIGHT BULB AGAIN. AND FORTUNALEYLY A HOME DEPOT IS JUST A COUPLE BLOCKS FROM LOWES.
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2 comments
Anonymous
#1409716

Why are you blaming the retail store for the problem you are having with your refrigerator? It seems like your complaint would be with LG.

Anonymous
#1407232

Lowe's didn't make the fridge, IG did. Home Depot probably sells the exact same one.

Your complaint should be directed to IG. (which in case you didn't know, is a cheap Korean company whose products are no better than any other imported products).

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Review
#1151745 Review #1151745 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Customer service was unbeleivably
  • Lack of response
  • Customer service is unresponsive
Reason of review
Poor customer service
Preferred solution
Full refund

Lowes misrepresents their extended warranty, not worth the paper it's written on !

I purchased a $400.00 Husqvarna self propelled 4 wheel drive lawn mower from Lowes. The salesman assured me that if I purchased the extended warranty for this purchase that no matter what happened it would repair it or replaced it for free. I paid the $52.00 for the 2 year extended warranty under this advice. This mower also had a 2 year limited warrant, right before the 2 year mark the blade stopped turning on the mower. On inspection the adapter the blade attaches to had spun and ate out the star shape that holds the blade to the mower. I took it back to Lowes and was treated like *** by the girl at customer service, she was full of advice on how what happened to the mower was probably my fault and probably not covered by the warranty. I was then told they would send the mower to the repair facility which is in California. After 3 weeks I called to see what was going on with my mower and was told the repair would cost upward of $150.00 and that it was not covered by either warranty because they determined I must have hit a rock with the mower and stripped the adapter. I have no rocks in my yard but my word apparently means nothing ! I told them to send the mower back and I would repair it myself and that I would not ever buy anything from their store again. I feel cheated and I was lied to. Lowes should be ashamed treating good customers in this manner and I would not recommend any buy anything from them.
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2 comments
Anonymous
#1304728

They absolutely do. I have had my mower 2 years this is 3rd. EVERY year I have to take it in UNDER warranty and pay!!!!

Anonymous
#1208282

Dont hit rocks dummy

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Review
#907006 Review #907006 is a subjective opinion of poster.
Product
Husqvarna Hu675awd Lawn Mower
Reason of review
Warranty issue

Lowes in Phoenix, Arizona - Unfriendly and no customer service at all!

I just purchased pavers, and heavy bags of rocks; the cashier was impatient with my credit card not registering in her machine-she didn't know if it should be inserted with the chip, or not-she only cared about being in a hurry to go to lunch! Did not care to ask for someone to help me load the material in my car - no help, and very unfriendly. If Home Depot carried the same material, I would never go to Lowe's!!!
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2 comments
Anonymous
#1119572

I'm a cashier at lowes and I'm sorry that you received poor customer service in your store. Not all cashiers are slackers like this one.

Please don't let one bad experience ruin your views on lowes. I love my customers and go out of my way to make their shopping experience enjoyable.

Anonymous
#1117863

My one and only question is, at what point did you ask for assistance.

Lowe's is a customer focus company...

yes.

but they are not mind readers.

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Review
#796074 Review #796074 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Phoenix, Arizona - Bait and switch!!

2.0
Details
Lowes - Bait and switch!!
Ordered a light fixture Item #: 411817 Model #: 1271 SN, which is pictured on line as a 3 light fixture. I received a single light fixture. I called the 800 number where the agent advised me that they have a disclaimer that states they are not responsible for errors on their website and I could order two more lights at 3 times the original cost if I like. She went on to say that it was pictured with 3 separate lights. I pointed out that she was incorrect. After listening to her lies and misinformation, I asked to speak to the supervisor, all she did was to fob me off to the local store taking no responsibility to correct the issue.
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Review
#627736 Review #627736 is a subjective opinion of poster.
Reason of review
Order processing issue

Lowes in Phoenix, Arizona - Lowe's closed my credit account for no reason

I had a payment "bounce" per Lowe's even though my account is active with funds,once I saw this I reissued the payment with same information on file and it magically went through. Low and behold they closed my account due to this and will not reinstate. This was also done without me knowing, I had to log into my account after my card was declined. I spoke to a tech and they verified that the funds came from the same account that has made my last months payment perfectly. There solution it's the banks fault, if they admit fault we will discuss reinstating the account. No apology for fees or anything. I will be taking my business elsewhere.
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2 comments
Anonymous
#872627

Like every other Manufacturer. Lowes does not control their Credit Card Services.

GE Money does.

Lowes has 0% input or ability to do anything with the account other than open it at the store level, Charge to it, or make payments to said account. Everything else goes through GE Money.....so get pissed at them smartie

Anonymous
#1619612
@bleh

you must be one of their lazy *** employees who run when you ask for help of any kind.....not even my biggest complaint.....they sell gift cards but shut your my lowes card down when you purchase these cards......of course I will never forget the 75 year old delivery driver who could not see and totaled my truck by backing up wiyhout a spotter....screw lowes and your comments...your the ***

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Review
#535044 Review #535044 is a subjective opinion of poster.
Product
Lowes Credit Card
Reason of review
Problems with payment
Preferred solution
Deliver product or service ordered

Lowes in Phoenix, Arizona - Time to cancel the card

I have been a Lowe's credit card holder for almost ten years, and as a general contractor, I use it all the time. I make big payments every month. Last month, my assistant made an online payment for me. When my account did not register right away, she made another payment. She called Lowe's when she realized it was a duplicate, and the lovely lady told her to how to cancel the extra payment online - no problem. It has been nothing but problems ever since. I made a $5000 payment ten days ago...went to use the card today and it was....declined. After hours on the phone, the only answer we got was...fax your bank statement proving it came out of your account. Did I say it has been ten days? I have never been late and I make large payments, well over the minimum, every month. Now, all of a sudden, the rules have changed. Time to cancel the card.
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2 comments
Anonymous
#1011131

Lowe's has been nothing but a PITA to me when they first decided to change my payment due date(from the 15 th to the 1st), then jack up my interest rate to over 24%! When I asked them "why", they essentially said "because we can!' I am a contractor, who has made several thousands of dollars worth of purchases from my Local Lowe's store (located in Camden, Delaware)over the last eight years or so.

When they did this, I paid off my balance, cut up my card and have vowed to never shop with them again! I will keep my account open as long as possible so I can reap the benefits of my long association with those clowns.

Anonymous
#721046

My guess is that when your assistant screwed up making 2 payments, both may have been canceled when you canceled a payment. A quick check of your bank statement would tell you.

It's obvious that you make mistakes as 2 payments were made. You seem to be quick to cut a 10 year relationship IF 1 error is made on the part of the company that handles Lowes Credit card.

Perhaps they should be the one closing your account because you are being a PITA. Who screwed up first, you or them???

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Review
#448843 Review #448843 is a subjective opinion of poster.
Product
Lowes Credit Card
Tags
  • Lowe s Credit Card

Lowes in Phoenix, Arizona - PROMISED DELIVERY NEVER ARRIVED

I ordered a bar-b-que grill and requested delivery on a specific date. Though Lowes told me it would take 7-10 business days to obtain the product, this was no problem since I ordered it 16 days in ADVANCE. Lowes confirmed my delivery date and charged my credit card. The DAY BEFORE my grill was to be delivered, i received a call from them telling me the grill I ordered was not available and they would not be receiving this model to fulfill my order. They didn't inform me at the time I placed my order...or even within a few days or a week following the placement of my order...THEY CALLED ME 18 hours BEFORE IT WAS TO BE DELIVERED--TWO FULL WEEKS AFTER PLACING MY ORDER--to tell me I wouldn't be receiving it! Too late to call Home Depot or another retailer to find the unit in time for the party I had planned weeks in advance. Terrible service.
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Review
#412121 Review #412121 is a subjective opinion of poster.

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Lowes Products and Services Reviews

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Screen Door from Lowes

about a month ago I ordered a Screen Tight Meadow in Natural Wood Screen Door. The door was 30 dollars more than Home Depot but I ordered from Lowes because the shipping claimed to be a week sooner. Needless to say the door did not arrive in time and when it finally did (10 days later than they claimed) the screen was ripped. So they offered to replace the screen, that was now 11 days ago and they tell me is "should" arrive sometime next week. Lesson learned - will NEVER shop at Lowes again, their attitude is so lax concerning customer care. This store sucks!
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2 comments
Anonymous
#688621

They estimated the manufacturers time of delivery. The rip was caused during shipment.

When else "should" they tell you it would arrive.

Why again was this Lowes fault? Because they were not overly apologetic, because they didn't go to the manufacturer to pick up the screen and deliver it to you personally, because an employee was there during the whole shipping process to make sure there was no damage to the door...ugh

Anonymous
#687818

ALL ORDERS PLACE VIA RETAIL STORES THAT ARE SHIPPED TO STORE ARE ESTIMATED DATES FOR ARRIVAL NOTHING IS GUARANTEED. The rip is unfortunate but it does happen and generally by the people shipping the item so be PlSSED AT THEM.

I work for a competitor of Lowes, I do a bout 1-2 special orders a week and every time I'm sure to tell the guest that's it's an estimated date and it could be here quicker or take much longer.

I've placed orders that say it will be here in 7 days for it to take 21 days. We've even had orders for certain items that say 14 days to take 6 months to get in because of supply and demand.

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Review
#432910 Review #432910 is a subjective opinion of poster.
Loss
$209