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Lowes in Phoenix, Arizona - PROMISED DELIVERY NEVER ARRIVED

I ordered a bar-b-que grill and requested delivery on a specific date. Though Lowes told me it would take 7-10 business days to obtain the product, this was no problem since I ordered it 16 days in ADVANCE. Lowes confirmed my delivery date and charged my credit card. The DAY BEFORE my grill was to be delivered, i received a call from them telling me the grill I ordered was not available and they would not be receiving this model to fulfill my order. They didn't inform me at the time I placed my order...or even within a few days or a week following the placement of my order...THEY CALLED ME 18 hours BEFORE IT WAS TO BE DELIVERED--TWO FULL WEEKS AFTER PLACING MY ORDER--to tell me I wouldn't be receiving it! Too late to call Home Depot or another retailer to find the unit in time for the party I had planned weeks in advance. Terrible service.
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Review
#412121 Review #412121 is a subjective opinion of poster.

Lowes blows!

Bought a new frig from Lowes in Goodyear, AZ.-lasted 42 days-took 36 days to get it repaired. Would not replace only repair. Store warranty only good for 30 days. They stained my new carpet removing old frig-refused to clean but offered their carpet cleaner for us to use!!!! Thank for nothing. Will never ever buy from Lowes again. Big box sores only want to sell not service. Think twice before buying from the large stores.. The ma and pa stores have to take care of you to stay in business but the big stores don't care.
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2 comments
Anonymous
#590039

Hey Putz- did all the steps-went through Lowe's then went through Frigidaire. Took 36 days, lost several hundred dollars in food.

Stained brand new carpet.

You must be a paid shill for Lowes. I will give Lowe's some credit though-they finally cleaned my carpet after getting the run around for over a month.

Anonymous
#588143

Hold on, they fixed it and you're still ***? Did you buy the extended warranty?

I'm guessing no. Did you contact the manufacturer after the 30 days?

In guessing no. You're a ***.

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Review
#371537 Review #371537 is a subjective opinion of poster.
Loss
$1200
Store 1607 in surprise Arizona had a department manager that had me carry by hand a near 100 pound 4 foot long appliance set up the tallest ladder they had by hand and when I approached the department manager and the night manager multiple times they did not care about...
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1 comment
Anonymous
#411932

Call regional, but not the "800" number. If need be, e-mail regional HR.

Lowes has policies on hiring people with criminal background. If the person did not put this on his application, he is subject to termination. If he did put it on his application, he would not have got past first base. Rules are rules.

The "forklift" thing is harassment.

Regional HR will do something if they are contacted directly and with evidence to support your claims. You will take heat at your store, so be ready.

Review
#289922 Review #289922 is a subjective opinion of poster.
Went in to buy a hot water tank, the computer show they have one in stock,,but they couldn't find it, in the Marietta Ohio store. They checked Parkersburg WV, and showed they had 3,,I ask if it could be brought to the Marietta store, They said no..I am caring for...
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2 comments
Anonymous
#399866

Have you seen the cost of freight charges lately, your $400.00 tank would have cost at least 100.00 to ship. I'm sure if you owned a business you would lose money on every sale you made too. Good Luck lady

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#277780 Review #277780 is a subjective opinion of poster.
On Sunday as I was walking into the Lowes store at Higley and Southern in Mesa , AZ. I noticed a car with two infants in it. The children were unattended and there were no adults in the area. I told a cashier about the children as soon as I walked into the store and...
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7 comments
Anonymous
#379957

This guy.....

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#276531 Review #276531 is a subjective opinion of poster.

Lowes in Phoenix, Arizona - Would not service product under warranty

1Purchased a 24inch Premier gas stove on March 18,2011, from your Yuma AZ. store Had it installed, total cost $ 900.00 Installer could not set timer Told us to contact Lowes,They gave us the number of Premier who in turn sent us a new timer. Contacted the store numerous times for installation. Keep promising they would set up appointment for installation of timer. After all this time we are told they don't do that. They did that when it was purchased and had an installer come out and install it. What is the problem? M/ms Robert Chapman 928-726-1870-
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Review
#239040 Review #239040 is a subjective opinion of poster.
Loss
$900

Carpet nightmare lowes

lowes in Gautier, MS 39553 has zero customer service and little or no concern for their customers or concerns. It was a nightmare getting carpeting from them, the price given originally was wrong the new price was given was wrong ended up paying more than original quoted worked with 3 different people no one had a clue what they we're doing! I e-mail them my complant over 2 weeks ago with no responce You can be sure we will be taking our business someplace else! I don't feel you can trust them to give a honest price!
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Review
#225026 Review #225026 is a subjective opinion of poster.
Loss
$900
i went to lowes to pick a refrigerator for delivery five days ago went through 3 reps and finally got it done. then came delivery day, appointment was around 5:30 but they came at 4:30 and i was not home. so they said they will be back. they did not show up...
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1 comment
Anonymous
#406960

I purchased a fridge from Lowes 2 1/2 months ago and I still don't have it!!!! Funny thing is that they had no problem charging my credit card.

As of today (1/10/12) they still cant give me a delivery date!!! They just lost another customer

Review
#223187 Review #223187 is a subjective opinion of poster.
Loss
$1700

Think twice before buying from Lowes

We bought a $2,000 refrigerator in December, 2009. Everything in the crisper drawers freezes so we have thrown out a lot of food and have no place to put produce. In August, the icemaker stopped working. The store had us jump thru hoops for 4 months, and today told us they don't stand behind anything after 90 days! I told the operations manager (Don Smith for those who live in Yuma). He was downright nasty to us. I told him that after 4 months of making us jump through hoops, he should fight it out with Whirlpool. He was unsympathetic and said, "It is your problem - not ours." We have had six service calls wasting at least 12 hours of our time away from work. The service people were unprofessional and belligerent but we put up with the bad treatment. The service man said it was the reverse osmosis system and that Whirlpool does not stand behind a refrigerator hooked to R.O, which was a lie. But Lowes said that the icemakers won't work with R.O. so we disconnected it. The water is terrible in Yuma, and Lowes says we can't have R.O even tho our old refrigerator made ice. He said that they don't make the refrigerators as good as they used to. I cannot even begin to describe the frustration that this unprofessional, uncaring company has caused us. Here is the lesson: When you go to the "big box" stores, they care about sales, not service. They are "Too big to fail" and could care less about your satisfaction. Support your local businesses who care about your patronage. Soon the big box stores will push all the little businesses out and no one will care about your satisfaction. Either that or keep your old refrigerator.
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3 comments
rsteffen
#228876

I have the receipts (including the extended warranty which means nothing), and Whirlpool won't stand behind it either.

When you pay $2,000 for a refrigerator that doesn't work, and neither Lowes nor Whirlpool will stand behind it, and you have some *** at the store say"it's your problem - not ours." Then you say I am acting like a child!!!!

You're acting like a biased employee whose salary is paid by Lowes. Of course you won't recognize that there is a problem. WHY????

Because you care about sales - not service after the sale. And to solve it, you say I am being a child.

Thanks for proving my point! A typical Lowes response to a real problem.

And by the way. I will gladly pay a higher price to buy from Mom & Pop, because they care about their customers, so they service what they sell. UNLIKE LOWES!

And Rom - Part of the frustration has been that Whirlpool won't do anything either - so we're just out $2,000. So if you are ever dumb enough to buy from Lowes, and you lose $2,000, then LOL to you too. That's real mature.

Anonymous
#228088

Lowe's didn't build the fridge. Keep your receipt, call the manufacturer and get the number for a local servicer, and cut out Lowe's.

Also, of course they care about sales. I hate to break it to you but they are a business. If you go to a mom and pop shop you may find their prices higher than Wal-Mart. Why?

BECAUSE THEY CARE ABOUT SALES.

Don't be such a child

Anonymous
#225531

LOL...because Lowe's built the fridge and therefore is the one screwing you over...RIGHT!

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Review
#210840 Review #210840 is a subjective opinion of poster.
Don't believe for a minute Lowe's Installation Satisfaction Guarantee. It is absolutely nonsense. We lived in a rural area of Arkansas where Lowe's was the only store that offered building materials at a reasonable price (so we thought). We contracted...
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9 comments
Anonymous
#195996

I have recently watched Mike Holmes and I would like to say thank-you. He is very informative and to the point. I would recommend him to any person who would like some insightful truth when it comes to home improvements.

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#198680 Review #198680 is a subjective opinion of poster.