(3 of 4837 reviews match)
Ordered a fridge with specific install directions. Was told no problem several times by the salesman. Got a call the day before to schedule delivery. Told them once again what would have to be done, again no problem. Got a call the day of delivery that it was against...
Reason of review
Order processing issue
Lowes - Review in Installers category from Van Buren, Arkansas
New and only job description at Lowe's should read: No experience - No friendly service needed - incompetence highly appreciated for management positions Tried to be neighborly and return some merchandise for an elderly person that got sold the wrong stuff in tge 1st place by one of the typical unknowlegeable employees at this store in van buren AR. Lady at customer service desk did not know how to process return - then Lee - apparantly one of the assistant store managers but wearing the " i'm in charge" blue vest insisted only the original purchaser can return merchandise (so never buy a gift for somebody at Lowe's- even if they dont like it they're stuck with it). Or maybe Lowe's should get a teacher to come in and teach Lee reading so he can actually read the company's return policy! But that would cost money and would require aperson with smarts in management to recognize the need! Their brains seem to be as empty as their aisles at this store - what a coincidence
Reason of review
Poor customer service
On 10/22/2012 I was at the Lowe's store in Van Buren, Arkansas to purchase some tile for a bathroom project. There were several employees throughout the store congregating talking about their weekend and goofing off. I loaded one box of tiles (12X12) weighing over...
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