i put 2 shoe racks and a 4 inch spade shovel in my cart, went into lawn and garden to get some flowers, none inside so i go outside to find them. no flowers that i want, so i start to go inside and realized i didnt have my wallet.
I was about 25 feet from my car so i pushed the basket toward my car and an assoc. came and told me he wanted my basket. i told him i was going about 15 feet to my car to get my wallet. he said he was taking the basket now and i could come back whenever. he took the basket and i went for my wallet.
i came back in the store but didn't find the basket or the assoc. i went further into the store and found him and showed hime my wallet to which he said" i don't care". i asked him why he did that and he said i hadn't paid for the stuff. i asked him if he thought i was stealing to which he said "no". i asked what other reason he had for stopping me. he said none. then he said " i know what you do". i never got him to tell me what he meant by that.
then i talked to an ops mgr. that said he would look into it. so far nothing has been said or done to follow up on this by Lowe's even though i made a formal complaint to the corporate office. i can assure you Lowe's has lost a customer that has purchased many large appliances from them and had carpet installation as well.
Product or Service Mentioned: Lowes Installation.