217 Mountain Ave, Hackettstown, NJ 07840, USA
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Customer service
Diversity of Products or Services
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1 comment

We chose Lowes to have our kitchen tile floor installed. The installer they contracted never called to schedule an install date.

Materials were delivered and still just sitting here. One week of chasing the installer and Lowes filled with excuses and promises. Finally someone called us after a week of chasing them. We cancelled the installation because of unreliable service.

There didn't seem to be any importance to our situation/experience from Lowes, as well. Lowes needs to be sure to contract better companies.

One month of our time wasted. Very disappointed in Lowes.

Product or Service Mentioned: Flooring Installation.

Reason of review: Poor customer service.

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They put 2 rolls of supposedly the same flooring in our kitchen.

Supposedly because they do not match.

One roll is somewhat darker than the other.

I won't use them again.