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2.5
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
4 comments

I bought a chainsaw blade from Lowe's in Hampstead NC. My fault for getting the wrong size.

I thought I got a 18" but grabbed a 16". Took it back to Lowes and they wouldn't let me exchange it for the one I need. That is BS. It's there product.

The one I needed was a couple $ more. So they could have gotten more money. But I didn't have my receipt, so they wouldn't do anything. Guess I will have to start shopping elsewhere.

I have spent a good amount of $ with them over the last year. Kinda felt as if they should have let me exchange it.

Product or Service Mentioned: Lowes Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Company wrote 0 public responses to the review from Nov 22, 2017.
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Anonymous
#1412757

Shop at home depot where they give the customer the benefit of doubt .lowes does not care

Anonymous
#1412751

Shop at home depot next time

Anonymous
#1397960

Keep track of your receipts, loser. It's called personal responsibility.

Anonymous
#1395512

More and more stores are requiring receipts. Some will give in-store credit for lowest sale price if they will take it back.

Few will accept high theft items even for credit.

Don't know where you are going to shop that will be much different. It isn't the responsibility of retail stores to keep track of your receipts.

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