Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

today we go to the store at 5 p.m to pick up my order. i went to customers service and give the lady the receipt her name is (Ariel) to pick up the order at the store located at 9640 katy fwy houston,Tx.

77055. so she take the receipt and she said she will be back,we keep waiting for her exactly for 1 hour. then when we go and check with the guy that he do the order for us the day before to help us to find the item we ordered.

so he told us it was right here and bring it to us to the front. so the issue was (Ariel) had our receipt and she actually throw it in the trash and go for lunch time.

Product or Service Mentioned: Lowes Customer Care.

Reason of review: Order processing issue.

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