0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

Scheduled delivery for stove for Monday December 7th,2020. Received a call Sunday night telling me stove arrived early, therefore, if I want I can get it delivered Monday Nov 30th.

I said, sure why not so the sales person Carol gave me a window of 8am-12pm.

Day 1: Nov 30th. I wait for delivery. No phone call no update. I call at 4pm and talked to a salesperson Kevin.

He looked up my order he said nothing was processed for delivery??? He offered to schedule another day. So I set it for Tues Dec 1st. No timeframe given.

He said someone will call me on Tues Dec 1st to provide delivery info.

Day 2: Dec 1st. Again I wait all day for delivery. Again, NO Phone call or any update.I call at 11:10 AM to get an update. They said all their notes indicated my stove is out for delivery.

4:37 PM still no delivery or phone call, again they confirm that it's on route. I call back again at 5:32 to get a timeframe of delivery. Manager said she contacted the delivery people and left them a message. She said if they don't call you by 7pm give us a call back.

I called back to Lowes and spoke with Itzel, she said she had a few delivery problems for today and looked up my order. All she knew was that the stove was out for delivery and the drivers had many deliveries to do. I understand that, but having delivery for a stove late night when customer is elderly and having a gas stove connected late night is not acceptable.

I will cancel my order and go elsewhere.

***Lowes needs to be more transparent on delivery and communicate with customers waiting on their appliance. We lost 2 full days of work, waiting, waiting and waiting.

User's recommendation: buy appliance and take home. don't bother for delivery they waste your time waiting, waiting and waiting.

Location: Chandler, Arizona

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Lowes Reviews

  1. 1844 reviews
  2. 906 reviews
  3. 758 reviews
  4. 374 reviews
  5. 181 reviews
Lowes reviews