First I would like to point out that I a U.S. Army Veteran.
On 12/10/18, went into Lowes on 16851 Sierra Lakes Parkway, Fontana, CA for a pickup of firewood which I thought included a stone fire pit. I tried to print off a copy of my e-mail with the confirmation number but had trouble so I took a picture of it. This Provita told me she was not capable of reading the number so she couldn't help me. I told her I forgot my reading glasses and could someone read it.
She sends me to customer service and in alliance they claim they couldn't read it also. I asked if they could san it and was told no. I ask since it is a hardware store if anyone had that glass thing that makes print larger. I was told no.
So I had to take the 15 minute drive home to locate the number. The minute I got home I put on my glasses look at the number, and low and behold I could read it. I went back to the store and read Provita the number to let her know it was readable.
This is not acceptable behavior from employees. When giving her my ID I pulled out my military retirement card to let her know that this is not the way to thank us for our service.
Product or Service Mentioned: Lowes Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.