Ashburnham, Massachusetts
Not resolved
1.0
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Customer service
Product or Service Quality
Staff
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Signed a contract in April..was told they were 2-3 weeks out...here we are at the end of July almost 4 months later..roof done poorly. They are coming to inspect it tomorrow.

Sometimes they came to work sometimes they didn't show at all after telling us they were coming and asking us to leave the extension cord out for them. They were slobs. Nails everywhere..hundreds..like no tarps at all were put down. They kept telling us they were coming to start the siding.

No show 3 days in a row. We finally told them to come get their equipment and siding and dumpster and to get out. We have been so patient and trust me this is the short version to this mess.the contractor lied to us over and over and I think we just kept getting bumped for bigger jobs. It was a total disappointment and I'm crushed.

I wanted my house done so bad. Very bad customer service..find another company.

Product or Service Mentioned: Lowes Installation.

Reason of review: Poor customer service.

Monetary Loss: $12000.

Preferred solution: Price reduction.

Lowes Cons: Lies about timeline.

  • Roof And Siding
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