I had ordered a Fridge over the phone. I had a harbor freight 20% off coupon that they applied to my order; since they honor competitors coupons.
I was given the total before hanging up and when I check my bank the following day I was over charged by $150. I contacted customer service and she apologized and called the management at the Lowe's in Nicholasville, KY. She advised me I had to drive up there so she could apply the credit back to my card. This is a hour and a half round trip for me.
I arrived and was advised only 10% was taken off the total amount and not the 20%. I had asked her if she could compensate in anyway for the inconvenience. She said no because if I had not ordered off the internet this would have never had happened in the most rudest tone. Surprised by her response I replied I had ordered from a customer service rep over the phone and not off the internet and was given a the correct price over the phone but charged differently.
Rolling her eyes at me she still stated "first of all" we would not because they applied a coupon that was not Lowe's in the first place. Taken back by her response again I told her I thought that was part of Lowe's policy anyway and in no way was this my fault. I asked to speak to her supervisor and was told he was on vacation so I said I'll be back when he returns. She THEN gave me a $20 gift card because I had to come all the way to correct a problem that was done by them.
I then left the store and they had still gotten the price wrong. So, I called customer care and they called that location and was advised by the same AM that she would do nothing further for me. I advised Summer that I wanted to open a claim on the way I was treated by her and that I was still owed money. She then got back on the phone one more time with the AM and she now says the only way she will pay me is if I show the coupon (even though it's already in the system where I ordered it) when its dropped off and I will get a check, or it will not be refunded.
This is ***, if it was done correct the first time I would received the discount with no problem. Now I get an attitude from the AM ALSO, per the AM if I don't present the coupon for a SECOND time I will not get a refund?!