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Here is what happened to us. We bought a refrigerator, a washer, a dryer and a grill from Lowes and we confirmed all the products we bought at least 4 times by phone and scheduled a delivery date of last Friday morning which is August 22nd.

So I took Friday morning off the day before and they called me on Friday morning said there is only grill on their list. Are you kidding? we have confirmed at least 4 times about all the products! Then they said they needed to reschedule the date to Saturday afternoon so that all the products can be on the list.

On Saturday which is August 23rd, they did bring all the products in. However, the washer didn't work and they forgot the dryer's hook up equipment. Also, there is an obvious dent on the fridge's french door. So they took away the washer and said will deliver another one on Sunday before 2 PM.

Therefore, we waited in our place until 2 PM on Sunday and nobody showed up. We called Lowes and found out that they don't have a new washer in stock but forgot to call us about that. Finally, they brought a new washer and dryer's hook up thing on Monday. However, today we tested the fridge's ice maker and it doesn't work.

We called them and the service did not schedule a time for repair until we reached the manager.

Now we are waiting for the new fridge. We have wasted a lot of time in this experience.

Review about: Lowes Delivery Service.

Reason of review: Damaged or defective.

Monetary Loss: $100.

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Helpful.Tech
#862573

With respect, return the merchandise. If you're unhappy with the way they are working with you, it's the one way to make them aware you're not willing to accept such service.

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