La Quinta, California
Not resolved
1 comment

We purchased our granite countertops 5 years ago through Lowes. About a year ago we notice a large crack from one edge to almost the other edge.

We called Lowes because we were told we had a 10 year warranty. We talked to the assistant manager of the store who told us he would contact the company. It took a few months (even though we called regularly) to get a rep. from the company to come look at it.

He agreed that it must be a installation problem. We never put hot pots or anything hot in this area, in fact it is not anywhere near the stove either. He said he would let them know and someone would get back to us.

Never heard from them.

Product or Service Mentioned: Allen And Roth Countertop.

Reason of review: Warranty issue.

Monetary Loss: $2445.

Preferred solution: Let the company propose a solution.

Lowes Cons: Details of the warranty.

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Avoid purchasing Allen & Roth Granite countertops from Lowe’s. We had ours for 2 years and 3montha and have a crack that keeps growing and Sage Surfaces (Allen & Roth) refuse to fix it.

Even the installer is not sure how to fix it since the opening is too small for resin. Thought I got my dream kitchen and Lowe’s made it a nightmare!