I bought a troy built pony from Lowes about 6 months ago. It's failed twice.
I also had the so-called service agreement. Never once did they pay up. First time they claimed it was my fault for using gas with ethanol. Well they never said anything about not using ethanol juiced gas until AFTER I bought the mower.
I started using the non-ethanol gas even though I have to drive 5 mi to find a non-ethanol gas source. Didn't keep receipts, so when the transaxle fails they give me the same song and dance about not using ethanol and I can't prove them wrong so I am screwed again. I thought using ethanol gas was good for the environment? Isn't forcing people to look around for non-ethanol gas an EPA violation?
Somebody needs to put this company down for good, legally that is. What about a class action suit against Troy and Lowes?
Lowes sells garbage and de-frauds their customer’s worst than any store I've ever shopped at. If I were you I would steer clear of anything with the name on it.