Gainesville, Florida
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1 comment

payment in full made on mar. 23.

work did not start until approx. 4 weeks later. this is the alachua, fl store. it is now aug.

1,2014 and project in small bathroom is still not complete. From beginning, orders were wrong, (cabinets, baseboards, doorframe, countertops, mirror doors for closets, seat in shower) There is no communication between store, general contractor, project manager and most importantly the customer. We were told yesterday sink cabinets and marble top would be installed today (men would be here at 8:30 AM). As per usual, Lowe's did not show up, and did not call or emai the customer.

i called at 9:40 to inquire as to were the workers were and was told "oh they will be there monday morning." typical of lowe's for miscommunication or NO COMMUNICATION.

i have had it. DO NOT HIRE LOWE'S TO HANDLE ANY PROJECT YOU ARE CONTIPLATING.

Product or Service Mentioned: Lowes Installation.

Monetary Loss: $23000.

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Anonymous
#853232

same experience. very poor communication with contractor and store installation dept and manager.

contractor measured incorrectly, ordered wrong pieces, never there when they tell you and never communicate esp, when you have to make arrangements for your pets.. want $$ upfront but take 4 months now after payment in full and kitchen renovation is still not complete since april when contract was signed and payment made.

owed us credits of work they didn't do and still have not seen that yet. if i had read these reviews first i wouldn't have choosen lowes to do the work and definetely will never recommend using them for any type of renovation!

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