I went into Lowes on the 22nd to return some items that I had previously purchased I dont have credit cards I have a debit card and I pay with cash they were seven other customer standing behind me I have my daughter with me and shes three and they pretty much told me that I stole these items that I didnt never purchased them. To the items are like a roofing material theyre like 2 foot wide by 12 feet long and theyre telling me I stole the stuff within weeks prior to me coming in for the visit which I could not find my receipt that I paid for two trim boards to the flooring that I have purchased there so I didnt steal them.
I was so unbelievably embarrassed. They told me I had to call a stupid number on the receipt to ask why they were not going to be returned. I called him follow the instructions on the other automated end of that phone call and I never received a call within 24 hours to tell me why they could not be returned Im still waiting today is February 3rd. I called and physically filed a complaint had one lady on the phone and shes the one that told me I had to follow the instructions on the receipt I shop there locally I purchased a home 23 years ago in the area that is my go to but from now on it is not and we live in a small town so I let everybody know the customer service that I received at our local Lowes.
Even though I will never shop in your store ever again nor will my family I want that phone call and tell me why my items cannot be returned. I wasnt asking for cash because I was in there to pick up about 22 siding boards for a house that Im flipping. In which I took my business elsewhere and these items that I was returning probably right around $100 mark so that was a big loss on your end.
I have worked and I still work in customer service with our local community I provide a service to many local customers and Ive never downgraded anybody the way your store did me Jackson California.
I was asking down below if I have a photo or video proves you can call the Jackson Lowes it happen on the 22nd because I had to deal with also a manager at the same time fighting back tears and all these people staring at me like I stole these big old long items I told them I will never shop here again I cant believe you made me feel this way I cant believe you actually told me I stole these in a nice calm voice I did tell him to fuck off. My number 1-20*-663-****.
Product or Service Mentioned: Lowes Manager.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $5100.
Preferred solution: Full refund.
Lowes Pros: Going to the store.
Location: 12071 Industry Boulevard, Jackson, CA 95685