Leawood, Kansas
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1 comment

My latest Lowe's managed front door replacement project started off

great and sadly, has come to a disastrous stage. In the end, the

installers came and removed my front door down to the studs and then

realized that the custom door that was measured and ordered by their

team, did not fit.

The process ended in the customer service representative ordering a

new better door that would arrive in 2+ weeks instead of the same door

I had ordered that would have taken 8+ weeks. I was also at that time

promised compensation in the tune of $750 which was the price of the

original door. I mentioned that I didn't care about the updated door

but if it was what they wanted to do - so be it.

In the mean time my front door has been replaced by plywood on the

outside and insulation on the inside. While the outside view is

priceless on it's own - http://twitpic.com/2bxtga - the inside view is

even better. The inside view shows the exposed insulation with the

warning label repeating 30+ times:

"This facing will burn. Do not leave exposed. It must be covered

with gypsum board or other code-approved materials and installed in

compliance with building codes."

As you can see in this picture, http://twitpic.com/2bxu8x , that is

not the case. I have three young children and normally try to avoid

fire hazards in my home.

Video of the inside door: http://www.youtube.com/watch?v=Zp893GVMwGk

To end the day I was called to say that the earlier offer was not

approved and should not have been extended and instead I would be

extended the pleasure of a free storm door instead. I am not sure

what else could go wrong with the project and the associated customer

service but luckily the situation is not nearly yet over and more

disappointment may be looming.

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