Columbus, Georgia
13 comments

Purchased a range and microwave in December.Installer COMPLETELY butchered the counter top when installing.

Finally, after about 30 phone calls, negotiations and haggling....I received compensation for the cost of new counter tops....BUT NEVER AN APOLOGY! It was constantly a "I'm waiting to hear back from them" answer. No sense of urgency on their part. Terrible customer service!!

See for yourself....it's HORRENDOUS!! This was an installation that cost me $350, done by a "professional".

It will now cost me approx $1000 to install new granite counter tops.I won't every go to Lowe's again...and I've made sure all my friends know too!

Review #376369 is a subjective opinion of a user.

PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Not specified / $1000
Preferred solution Not specified

Had an Experience with Lowes?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
say it
San Jose, California, United States #599454
Lowes is s great company . They should be suing you . Since when is grantic made with wood such as your 50 plus years old counter tops . You really should not have included the pictures . Just made yourself look *** .
Heartless
#599056
Lowes should have told you no. Then when you get the better end of the deal you still are not happy. That old junky counter top to Granite, pathetic. Oh and the issue wasn't the installer it was the fact your counter tops are at least 30 years old if not 40+
Are you being fair as a consum
#598566
Those are laminate countertops in the picture. I know because we had the same exact counters in another house we lived in. I understand being dissatisfied about damage being done to your home (we got no compensation or apology...in fact, we got victimized further by a large name plumbing company); however, I believe in being fair about complaints and what you expect. The value of laminate and the value of granite largely differ and if they gave you granite countertops to replace laminate countertops and no apology and you have to put out 1,000 for installation then I'd be satisfied because those granite countertops add value to your home.
nnyla
Warner, Oklahoma, United States #598383
Your getting new granite counter tops?
In the picture is not new counter tops
much-less granite!
Why you griping?
WHATEVA
Simpsonville, South Carolina, United States #598206
Are you kidding?... I can't believe LOWES even went along with *fixing* anything on that awful looking countertop. Now you have a NEW MARBLE countertop?... I think you got lucky! Lowes should have laughed in your face! YOU DEFRAUDED THEM! HELLO? :eek :upset :cry :(
Slyfur
to WHATEVA Baltimore, Maryland, United States #601306
Right now Whateva, that counter top pictured is 20-30yrs old (***) press wood lam. You probably told the installed it was ok to damage it cause you were replacing it always. And decided to Defraud LOWES. Shame on you.
Installed by an African Americ
Jamaica, New York, United States #598147
Looks like African American work to me. No need to give Lowes a bad name :grin
meatball
Phoenix, Arizona, United States #598145

I think Loews needs a website for *** customers. that counter top is over 50 yrs old and hand contact paper over top of it. I am Pissed at you, I do this kind of work and would have refused to install a new stove to that piece of *** top.you screwed all of us not just Lowes :(
Natasha
Columbia, Missouri, United States #598139
That is laughable. I don't think they owe you a thousand dollars.
Angel
#598112
Wow...I don't think that cheap counter is even laminate! Shame on you! The only reason you got that money was because Lowes didn't want the aggravation of whipping your butt in court! Your counter was messed up & u deserved an apology, but you did NOT deserve that much money!!!!

You May Also Like

"In January 2015 I ordered Cali bamboo form Lowes in Aliso Viejo. Their contractor did not know what he was doing and did not check concrete floor for moisture or..." Read more
"Lowe's bathroom remodel leads to company wide problems. The good news is the low cost easy fix. My name is Jon Holtz-Revels, and currently awaiting the last thing our Lowe's..." Read more
"I just found Lowe's to be completely dishonest with their prices. Recently, I noticed online that my store had some tiles on sale from $9.91 to $2.48 until 2/28/2017 (it..." Read more
"My husband and I had all new windows & doors, puchased at Lowes and installed by Lowes, put in our home approximately 2 years ago. ALL of the windows have..." Read more
"I never complain about anything so unusual I am doing this I had my dresses custom made ,I was particular about measurements but I was unable to get my arms..." Read more
"I ordered the Buy one get one free nuwave oven with the free upgrade. I got the two ovens and they charged me $29.95 per oven for shipping (they were..." Read more
"My wife bought me the low cut slip on shoe for my birthday, as i have 4 pair of shoes and 1 pair of the work boots I was excited..." Read more
"Ordered a two pack of Makita BL1830 and received a two pack of BL1815. The capacity rating of the BL1830 is 3.0 au and the capacity of the BL1815 is..." Read more