I bought a replacement warranty for a coffee maker and had to bring it in to get replaced. I was assured that when I bought this coffee maker all I had to do was bring it back and they would replace it.
I had my recpt. and the lady told me that it was still under the manufacturer's warranty and would be for an entire year even though I bought a 2 year replacement she said it wouldn't start until after the year is up.
I could not just bring the coffee maker back like I was told and I don't have time for this ***. Please train your employees as to what the warranties cover so they know exactly what it covers.
Product or Service Mentioned: Lowes Replacement.
Reason of review: Warranty issue.
Monetary Loss: $35.
Preferred solution: Let the company propose a solution.
Lowes Pros: Huge selection.
Lowes Cons: Customer service received, Lack of response, Misinformation from employees, Training on warranties.