Update by user May 31
After 5 months, several e-mails and resubmitting, I finally got my rebate. GEZ they did not make this easy.
Original review posted by user Jan 22
Due to past issues with Lowes, I was slowly coming back to them as customer service had improved. During Thanksgiving week of 2017 they advertised an 11% rebate on most items.
Since they finally got their act together for our veterans discount I went ahead a bought a few things that could have waited. After sending in all the paperwork, I was informed that they were missing the needed info as to what was bought!!! One thing I tried to get thru their thick heads is most of these items were sent without an invoice so I printed the sale paper out of my online account, which I now find isn't good enough. It's my fault they don't send a receipt???
The paperwork I sent them had all this! I called and tried to get their F**up fixed but was shuffled between the rebate center and customer service with no resolution.
I now firmly believe these rebate offers are a scam to hook and bait you into buying more product. Right now I wish I could rip those appliances out of the wall for a full refund and go to Home Depot where I've never had a service issue.
Review about: Lowes Rebate.
Reason of review: Poor customer service.
Monetary Loss: $60.
Preferred solution: Deliver product or service ordered.
I didn't like: Being shuffled from one unit to another.