10580 Duke Dr, Alpharetta, GA 30004, USA
Not resolved
Customer service
Diversity of Products or Services
Product or Service Quality
Value for money

Terrible customer service! In November I ordered a washer and dryer set that was to be delivered in January.

Upon the delivery date, Lowes sent me 3 defected items: a washer, dryer and refrigerator all which had several dents in them. I decided to keep the fridge and send back the washer and dryer because the dents were all over the machines and completely unacceptable. I was told by Lowes that I wouldn't be able to receive a replacement washer and dryer for another 2 months and that they would not be able to service me with a loaner set in the meantime. After A LOT of effort, I got corporate to send me a loaner set while I waited on my replacement washer and dryer set.

Today, 2 months later, Lowes sent me ANOTHER washer and dryer set that is defected - full of dents, scratches and marks as if I bought it from a dent and scratch store. COMPLETELY UNACCEPTABLE. I have spent good, hard-earned money on my appliances and I have yet to be able to use them. The Lowes department store and the corporate office have been careless and apathetic, at best.

As a first time customer, this will definitely be my last time. It's a slap in the face that Lowes finds it acceptable to send defective products to customers. Absolutely ridiculous. You even have to send a special request that you want you appliances still in the box upon delivery.

That should be a given! Lowes has definitely ruined my experience with them and I have every intention on spreading the word to other potential appliance purchasers in the market.

Product or Service Mentioned: Lowes Shipping Service.

Reason of review: Damaged or defective.

Preferred solution: Price reduction.

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