We hired Lowe's to install a new roof on our home. Scheduling was easy.
Materials were to be dropped off and the crew would be there in a few days to put the roof on. They dropped the material off in the middle of driveway with no protection or tarp. That night, it poured down rain. I called immediately the next morning and reported that all of the materials were soaking wet.
They just said they would pass that on to the guy in charge. Regardless of the wet material, they came out and put the roof on in a day. Immediately, we noticed how wrinkled/wavy the roof looked. Our gutter guards were not re-installed correctly (which was specified in the contract) and water was randomly pouring off the roof in non-drained areas.
The vents in the roof were sealed around the edges with what looked like tape, and it was already coming off. They did not clean up the old shingles and instead left them laying all over our front yard, in 95-degree Southern summertime heat. This killed all of the grass under each of those blocks of singles so our front yard now looks like a patchwork quilt. We addressed our concerns to the liaison in charge of handling complaints.
He sent the crew back out who did nothing but put some more nails in our roof, fixed the gutter guards, secured the vent, and throw cigarette butts and beer bottles in our yard. They fixed the gutters so they drained correctly, but the roof still looked horrendous. They sent a local truck out to clean up, and the employee commented on how terrible the roof looked. Thanks, no *** Sherlock.
SOOooo we took pictures and more pictures and started reaching out to people "above" our local store about what to do. **Insert endless corporate *** zero-accountability loop**. They basically said that the roof must have been damaged before they installed the new roof. So I gladly sent them a date-stamped picture of our roof "before" and "after".
I never received any other correspondence after that. We looked in to getting a lawyer but to find one with the ability to fight against a giant corporation like Lowe's would cost us more than the roof would ever be worth.
Product or Service Mentioned: Lowes Roof Installation.
Reason of review: Damaged or defective.
Preferred solution: Let the company propose a solution.