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2.4

I thought these review were a fluke, nope, Lowes did a terrible job.

List of issues

1.I tried to cancel the order do to the recent bad weather knocking down a large tree, directly in the path of were the fence was to go. There was also the accumulation of a huge pool of water in the same path (It’s a new house, this was not anticipated or I would have had the fence put in another area of my yeard). I explained I need to re-assess the location of the fence because of the water table of terrain. The sale men would not let me cancel the order and simply replied (the fence parts will be dropped off on the 1st and the workers would install it the 5th.) giving me no option to cancel. I guess once Lowes has your order, there is no canceling no matter the reason.

2.It was two months before anyone replied to me to schedule the work.

3.The fence installer showed up unannounced a day early when I was not home and started working. Once again without notice.

4.The fence measurements were wrong; I am 3 feet short of the agreed-upon fence run. Let me make sure you understand what I am saying. Literally, Lowes left a 2 ½ foot gap in my fence. The whole reason for the fence was to keep my dog in the yard. Guess what the fence does not do now? So 3+ grand down the crapper! Thanks Lowes,

5.The installer did NOT consult me on changes to the original layout of the fence. Now I have a random gate at the end of the fence, NEXT TO A 2 ½ FOOT OPENING!!!! We have temporarily put some ugly green mesh up to block it until we can find a permanent solution.

6.The fence installers took it upon themselves to move the tree that was laying in the way (they were notified beforehand it was one of the reasons I needed to cancel the order), they dumped it in my NEIGHBOR’S YARD. Now I have to drag this very large tree and its parts over the fence and place it back into my own yard.

7.The fence posts are now running through topsoil where the water table floods the ground, this means the fence posts have been put in an unstable soil, and in a small amount of time the fence will start to lean at different angles. Also overtime the water will destroy some of the materials used in the fence.

8.They forgot the tension cable that they charged me for.

9.The installer took the remaining fence I had paid for.

10.The one piece he could not fit in his truck, he told me someone would pick it up and give me a refund for it. It is still sitting in my driveway.

11.FOLLOW UP CALL. The person who called me to follow up on the work performed had me take pictures and measure the dimension of the fence, which proved the fence was about 3 feet shy of the original agreed fence run. He did not offer to have the work completed, instead opted to blame the bush located about 3 feet away for the end of the run. At that point I told him I didn’t have time for this crap anymore.

I could go on. But I think you get the idea….

Reason of review: Poor customer service.

Monetary Loss: $3000.

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We had a completely botched fence installation from Lowes in Mentor, Ohio, in August 2021, with nearly every picket, post and rail either cracked, split, full of rotten knots, or covered in black mold. The pickets are so rough you can't touch them without getting a splinter in your hand, and every fence section was warped on all four sides of our yard, and with one large section bowed out from top to bottom.

The lead fence installer refused to install our gate that was part of our $6000 fence contract, set the fence sections so high off the ground we have rabbits and skunks digging holes and pooping all over our yard, and nearly every post is wiggly making the entire fence unstable. We have begun a second round of stress-filled attempts to try and get a refund and removal before their one-year warranty runs out. Lowe's fence salesperson told us the wood shortage likely contributed to Lowe's selling us bad wood. Isn't that fraud?

We've been lied to, cheated and ignored long enough. We're contacting the bbb, ftc and taking legal action now.

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